My first post so please be gentle
I'm in the process of claiming PPI applied to personal loan taken in 2005.
SAR request send to bank (HSBC) on the 21/04 and in the meantime I phoned the bank to complain about mis-sold policy. Bank replied to my complain last Friday in writing stating they will look into the matter and requested to fill attached questionnaire and send it back to them.
This is where I need your advice...
Do I now wait for them to 'investigate' or do I send the letter to the bank together with the questionnaire requesting full refund and if