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I have decided to open a new thread in regards to this company. I purchased a bike from them on the 23rd of August 2015, trading under the name of 'scooter.co.uk'. I had searched for complaints etc. using the aforementioned name and nothing came up so I proceeded to purchase one. Having a fair bit of experience with Chinese branded bikes after living in China for nearly a decade, my logic was that while there are many poor quality bikes around in China there are also some good ones and if these are being imported and used on British highways, they must meet certain standards. I cannot believe that they are being allowed to trade after the heavy volume of complaints and being featured on BBC watchdog. I believe that this name changing serves a purpose , I believe that purpose is to make it much harder for someone to find complaints raised and discussed on the internet. The first problem I have encountered was with the delivery. I ordered on a Sunday using the additional service provided 'next working day delivery'. The way that the FAQ describes how deliveries working, in my opinion, is extremely misleading. As far as I am concerned, putting the fact they can offer 'next working day delivery and Saturday delivery' at the end of this information leads an individual to believe that this is separate from the preceding info. I just bought a computer from an online retailer who word things in this way. I ordered on Sunday evening and received it the next working day, Monday. Why would I assume this would be any different. I have argued this with Directbikes, I felt they were extremely aggressive and tetchy in the tone of the emails and said that 'next working day delivery' means if you order on a Sunday, because they don't pick and process on a non working day means delivery is Tuesday. Then they told me they refused to discuss the matter with me any further. I put the payment into dispute with Visa. After the bike was delivered I began finding various problems with it. Attempts at contacting Directbikes seemed to fall on deaf ears and I felt like those I spoke to on the phone were simply there to deflect me. No one called me back and I received no email. I decided to contact Visa again and report the additional problems with the purchase which I will now bullet: The headlamp and rear tail lamp don't function The foot well panels are not well fitted to the rest of the frame and cannot be tightened, the screws just turn around - I consider them a hazard if you were to ride (from experience in China very A-Typical of an extremely poor bike) The safety covers which surround the battery terminals don't fit and are too small as well as the housing cover not securing down firmly - Again dangerous in my opinion The fly screen will not fit to the bike using the provided fittings - botching a fit would again be very dangerous if it came off when moving The certificate of conformity has not been printed properly, you can see the marks where it seems to have jammed in a printer and some of the information is unreadable - The DVLA stated in a call I made that if that is the case the documents would be returned and not registered, deeming the bike unroadworthy There was a grey area in regards to a question requirement on the V55/4 form which asks for the CO2 (combined figure) - The CoC contains no information, the DVLA stated I may be required to provide it and take the bike to a testing center to get the reading - How am I supposed to get the bike there? Why isn't it provided on the CoC and why am I paying hundreds to have it done? I found a silver decal later on when moving the metal crate away, upon opening it out it said 'directbikes' - From their website photos I now see it is the decal which is supposed to be in the front of the bike This I haven't reported to Visa or DB yet as I found this as I am preparing the bike for return but the seat doesn't lock down easily and feels like it could easily break off the hinge when open The side stand sensor which immobilises the engine start button is temperamental, sometimes you cannot start the bike without putting the stand up and down a few times. I don't trust that packing in whilst riding or being out and getting stuck somewhere There is some mileage on the clock which means it has been run before registration too, never mind not new if they plate the bike, it is not new if there are miles on the clock when sold So all in all not a happy bunny. After giving these details to Visa and elevating the dispute I decided I would send one last email to directbikes and assure myself I had given them every opportunity to deal with the problem. The following day I received an email back, after I had started the dispute with Visa. Directbikes told me they were sorry, informed me that all my statements are incorrect about legislation and that even though I had been a very naughty boy and gone over their 48 hour window to report problems, 'as a matter of goodfaith' would accept a return and ask the courier to collect. I told them that is wrong and I am only interested in following the laws, not their seemingly self serving 'ad-hoc' rules. I would accept the return under the conditions the bike was faulty and cannot be put on the road. I wanted to know beforehand to arrange pickup and that I would not be responsible for ensuring ALL of the packaging was put back on given the day of delivery it was raining and all the cardboard got soaked. Given they quote 'delivered to the roadside' any and all deliveries are at the whim of British weather. I am a consumer in a residential address, not a company with a warehouse. As far as I am concerned 'as a matter of goodfaith' suggests they are doing ME a favour and they did nothing wrong. Means the bike is being returned on their terms, not mine and not the reasons I want to return it. I have declined to return it without them confirming the reasons I am doing so. I feel that they are attempting to manipulate me by getting me to return it by another method. While you are expected to give a seller the chance to put things right I do not believe I am supposed allow someone to take advantage. I have told them that the Visa dispute will remain in place because of this and that I will not communicate directly with them any longer, they will have to go through the correct channels and do it through Visa from now on because I do not trust them. That lack of trust is based on the weight of evidence built on the internet and appearance on BBC Watchdog and they way my own experience has gone . They told me 'we are the number one bike seller in the UK confirmed by the DVLA and there are bound to be, wait for it 'A FEW' negative reviews. :mad2: I think I have done everything right so far. My next step on Monday will be to report the matter with trading standards now because I refuse to be manipulated into playing by rules which do not appear to follow the legislation which exists. If anyone else has any comments or suggestions beyond that which I have already taken, please feel free to let me know. Mainly I wanted to ensure that anyone else considering a purchase finds it easier to spot the posts. In the meantime of all this going on I have purchased a more expensive bike from a local reputable dealer which is currently being plated and checked for me to pickup this afternoon. I wish I had just spent a bit more in the first place now to be honest. I do have one question, in regards to storage of their property. How long am I expected to keep it under my responsibility. I would love to have the courier take it but I trust directbikes about as far as I could throw the bike I bought. I am waiting to speak to Visa to see what they advise but I am unwilling to allow return if I am then essentially saying they did nothing wrong.