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Found 2 results

  1. I purchased a scooter from Direct Bikes i received the scooter but 2 weeks have passed and i still haven't received the paperwork they have said they sent them three times and the last time was recorded delivery that was five days ago i just called them again and the couldn't give me the recorded delivery number the bike is useless without the certificates i'm pretty lost with what to do as they just jeep saying they will send more out that never arrive
  2. Do not trust or deal with DIRECT BIKES operating under Scooter.co.uk. The brand new bike arrived damaged in a rusty crate, unsecured and we were unable to move it, on opening the bike was damaged. We contacted Direct Bikes within 1 business day and they didn't want to know and when we challenged them they said we had to pay for the return of the bike at £85 which we now find out is completely false and they tried to bully us into keeping the bike. It had 1 mile on the bike and yet inside were rusty nails, after just 3 months the clutch went which the garage said was poor workmanship, the free roof box arrived damaged and unable to use. Direct Bikes said their warranty did not cover the free gift - what is the point of a free gift worth £49.99 if they supply it broken, then the rear grab rail shafted off at the bolt. Direct Bikes have been the most appalling and aggressive people to deal with. The Bike (VIPER) has been serviced at 300 km and 1100km, Direct Bikes have done their upmost to deny the rights of the Distant Selling Act and the Sale of Goods Act. This bike is a danger, cheap Chinese rubbish that is rusty from the inside, also Direct Bikes if you challenge them will be aggressive and defiant and deny all your evidence. We have supplied video evidence, photos of the bike with 1 mile on and rust under a sealed dash. This is just typical of an aggressively managed company that has no interest at all in their customers safety or vulnerability on the road. Once they have your money you will struggle if you have any issues. It is a clowns bike and every day we wonder what will drop off. We have had 2 services and spent more than £300 on service and repairs in just 3 months all of which Direct Bikes vehemently and aggressively refuse. Be very careful, Cheap Chinese rubbish.
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