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  1. Hello, I despatched a parcel to Germany via DHL through Parcelbroker. The customer contacted me roughly 3 weeks after despatch to say the parcel had not turned up. I contacted DHL who took about another 10 days to try to trace the parcel and confirmed it was missing. I then put in a claim to Parcelbroker who have rejected the claim because it was after 12 days from collection. I insured the parcel for sale price. This seems quite unfair that they can do this as it takes time to deliver abroad and even longer to try and trace it. Is there anything I can do about this?
  2. God Morning Last year I bought a pack of five cardboard boxes as I would send a few things abroad. The size was 61x45.7x45.7 cms. I packed the bag and logged into my SendMy Bag site and filled in the box size plus a little extra to be sure to be charged correctly, 62x48x48cms. It was then picked up by DHL and delivered within estimated time. So far so good... A couple of weeks later I received an email claiming the box exceeded the measurements I had stated. They claimed the size was 74x57x48cm. It looked like the box had grown quite a bit during transport! Looking
  3. I have received a couple of letters from DHL, requesting a payment of £11 for Duty and VAT following the delivery of my order from China. "In the event that we do not hear back from you within the next seven days, this matter will be passed to a debt collection agency working on behalf of DHL for further action, resulting in an administration charge being added to the account, If you have already paid this sum please accept our apologies for this communication." Are we entitled to be provided with proof of payment to HMRC by DHL ? Upon further investigation, i can confirm tha
  4. Got myself an Android smartphone from China a few weeks ago at 1/4 the price of its branded equivalent in the UK (absolutely fab, btw, would definitely recommend it if you want the good stuff and are not brand-obsessed!). Today, got an invoice from DHL for the Duty and VAT they were required to pay customs on my behalf to enable clearance of delivery of the goods, adding import taxes are the responsibility of the receiver. VAT is £9.46, which is fair enough, and then add an admin fee of £5. Let me say straight away that it's not the amount that's the problem as such, it's the pr
  5. The problem I have is that, although I have paid the VAT portion of my bill, for goods received from outside the UK, I am refusing, on principle to pay the admin fee and, as a result DHL are holding my package , refusing to release it until this is paid. I sthere anything I can do?
  6. Hi I want to buy from china 1000 plastic phone cases the cost is 170 USD in GBP is about 111 the seller is offering me free delivery by DHL, can I know of anyone on this situation before could let me know how much tax do I have to pay, do i have to pay DHL services and Vat and Duty, there is only 1 charge, even that the seller is offering me free delivery with DHL is DHL going to charge me anything extra for delivery and also vat + duty, can anyone please let me know is the first time I buy from china and I know nothing about this,
  7. Hello there, I have a serious issue regarding my parcel shipment from UK to Nepal. I had sent 2 ounces of gold along with other 21 pages of documents via Dhl to Nepal on 4th June 2014. I was not sure if they ship gold. I went to the DHL service point and asked if they deliver gold. The agent said that the value has to be less than £5000. Since my gold was worth £1850 I was happy to proceed. Gold along with my 21 pages of other documents were packed and shipped for £51.95 in 1kg box. Declaration on the parcel cover was clearly made 1) Documents 21 copies
  8. I ordered something from China that was delivered by DHL. Two weeks later, I got the duty and admin fee request. The amount I was charged was much too much, so I queried it with DHL by phone. The reason for the overcharge is a mixup on the suppliers paperwork. It's another matter to sort that out. The problem is that I thought that their answer was wrong, so I put it aside to sort out another time, then forgot abut it. They have now passed on the debt to Control Account plc, who have added on an additional £40 for lare payment. I have noe paid DHL, but I've got a feeling Control Account won't
  9. DHL attempted to deliver a package to me on 10 December 2013. I have refused this package because of late delivery. It will be of no longer use to me after 8 December (I have made it clear to the seller that I needed this item to arrive before 8 December however, he shipped it late). I knew the problem was from the seller and not DHL. I have opened a dispute for this Transaction with my bank and it has been successful and my monies returned after Aliexpress were very slow in settling the case. I have been sent a text message from DHL telling me the invoice amount i need to pay for VA
  10. I recieve packages twice monthly from USA via DHL and have done so for some 5 years. When I recieve a duty/VAT invoice I pay it at once either by phone or online. However several times they have failed to send me an invoice. Or I check up under my account no on their online payments system and it indicates nothing owing. So I have no means of knowing that I owe them money. Recently because of this I recieved a letter stating I owed £85. I immediately phoned, paid by debit card, and was assured my account was now "clear". However the invoices for which I had paid were still showing o
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