I am looking for some advice on what I can do about Yodel a courier service having my parcel 'Disappear'
To elaborate I ordered a few items from BodyBuild.com which is an American based company and
they had said it should be delivered in 4-10 days something along those lines and gave me tracking details instantly very efficient service.
After a few days I was tracking my parcel through DHL as they had the parcel to see it was moving it's way throughout the States and
finally was brought into the Uk and delivered to a Southampton service centre.
From there Yodel took over, here's where it all goes wrong.
I take the morning off of work to receive my parcel, no drama I can do that easily,
but to my astonishment the tracking had said that the parcel had been delivered at 10am.
I had no knock, no card nor did my dogs even bark which is exactly what they do when the front door is knocked on.
I thought it's maybe the driver sending it through to say it's 'en route.
I left it a few more hours, still nothing.
My neighbours are a friendly bunch and the second they get a parcel of ours they always bring it over but neither of them had,
and I still hadn't even received a card explaining where my parcel has gone,
I contacted Yodel's 24/7 chat service asking them where it was and
they claimed it was signed for and delivered which shocked me instantly as I still didn't have my parcel yet,
somehow it's been signed for.
Instantly I was advised to contact Bodybuild to dispute the delivery and again helpful as ever said that they would process a claim/ lost parcel investigation
to find out where indeed my parcel has gone.
This all happened on the 11th of October,
I know it's only been a week but still the parcel was fairly expensive so it's annoying to say the least.
after this week I had some advice from a friend who's a very knowledgeable businessman and knows literally everything about anything to do with business,
and he said I should request to see the signature that's attached to the delivery as then I can confirm it's not mine
and they would have it stored electronically
I thought that this would be straight forward 24/7 chat ask them to see it yet, I'm not allowed.
No matter how I asked for what reason they kept blocking me saying I would have to contact the supplier who wouldn't even have my signature.
As they didn't directly send the package. and after a good 30 mins questioning how it went missing between Southampton and Basingstoke
the woman on the other end presumably became as impatient and hostile as I was so she kept repeating the same things over and over
being extra blunt to try and get me to stop hassling them.
I was wondering what I can do as a consumer that has fell prey to such negligence, as it's pathetic really.
Personally I believe the driver has signed for it themselves it's all too easy for them to get away with it
but what can I do to help my case?
how can I get what's mine and am i entitled to anything because of the sheer lack of customer service and poor business service?
Thanks for any help