Two weeks ago I boarded a bus at around 8:00am in London. I got off the bus a few stops later to head into a local Tesco store to buy my lunch for the day. I then walked back to the bus stop that I got off at and waited for the next bus to take me to work. The next bus arrived at 8:30am. It was one of those buses where passengers can board the bus on either the front, middle or back door. I boarded the bus from the back door. I sat downstairs and minded my own business, staring through the window and browsing on my phone. A few minutes later, I heard a bus ticket inspector saying "tickets please" and that was when I was made aware that a ticket inspector was on board the bus. I got out my oyster card ready for him to scan it with the card reader. When he placed his card reader against my card, he asked me to take out my oyster card from the cardholder. I thought the reason why he wanted me to take out my card from the cardholder was because the cardholder was preventing his card reader from checking whether I had tapped in. However, when he then said "it appears you haven't tapped in for this journey", I realised to my horror that I had in fact forgotten to tap in when I boarded this bus, so I told him that I forgot to. then got out a small note pad and asked me to write down my name, address and date of birth, to which he used it to confirm that the card really does belong to me and he asked me to show him an ID that has my name on it and where did I board this bus and which stop I was planning to get off at. He then told me that he was going to issue me a penalty fare of £40 for not tapping in. I said to him that if you look at my journey history you will be able to see that I had previously boarded a bus at 8:00am and that if you look at the time now you can see that it's 8:35am, which means that under the Hopper Fare scheme, I would not have been charged for this journey anyway because I boarded this bus within the hour and hence I was not intentionally fare dodging. However, he said "you still need to tap in anyway" and proceeded to issue me with a penalty fare. He then handed me the bus penalty fare notice and asked me how I would like to settle it. I asked him “what options do I have?” He said that I need to pay £40 for the penalty. Because I needed to get off the next stop and I was late for work, I asked if I can pay later. He then said that if I don't pay now, it would be £80. However, having had a careful read through the notice, I realised that he omitted saying that if you don't pay within 21 days, then the penalty would go up to £80, it will be £40 if you pay within 21 days, so I thought there was some deliberate scaremongering on his part. When I got back home from work that day, I had a careful read through the penalty notice slip and read that I have a right to appeal against it. I decided to appeal on the grounds that I boarded a previous bus at 8:00am and how under the Hopper Fare scheme, I wouldn't have been charged anything for this second bus that I got on at 8:30am because I boarded it within the hour. i logged onto my oyster card account to get a screenshot of my journey history for that day to go with the appeal claim so that they can see that I did get on a bus at 8:00am in the hopes that they would be lenient about it and therefore waive the fee. However, I was very shocked to see that there was no record of me getting on the first bus at 8:00am! All the other trains and buses that I got on for that day were there apart from this 8:00am record of me getting on a bus. I definitely remember tapping in for this journey and hearing a beep and seeing the green light because I got on it from the front door and there was a bit of a hold up because there was a passenger in front of me in the queue who asked the driver whether this was the bus that goes to so and so. This had me suspecting whether the bus ticket inspector may have deleted this particular bus journey history from my account so that I don't stand a chance from getting a successful appeal. T he more I think back to it, the more I suspect that he had something to do with it. He kept hold of my oyster card throughout the journey and didn't give it back to me until I told him that I was getting off at the next stop. And during that time, I was not sitting facing him, he was standing behind me, so I suspect that he might have had a check through my journey history and used his card reader to delete this 8:00am bus journey history or colluded with the person on the phone who was checking to confirm my details to have it deleted off the system. Maybe it's just simply a case of coincidence - that it turns out there was a technical fault with the yellow oyster card reader on the first bus which meant that it didn't make a record of me tapping in. Otherwise, it sure is very sinister and sly of them to do this - they can make money out of innocent people. it makes me wonder if these inspectors have a quota to fill or an incentive or a commission awarded for catching fare dodgers? I'm wondering if there's anyone here who has been through a similar situation as me – I would like to hear your experience, and does anyone here know whether it's possible that your journey history can be deleted by an oyster card reader used by a ticket inspector?

In September 2013 BT negligently deleted 9 years of my emails, the emails contained information and evidence on a project that I had been working on, there were also attachments to emails and details of contacts that were also lost/deleted. I duly complained to BT and followed the requirements set out in their complaints procedure, unfortunately BT did not. Subsequent to which I reported the loss of emails to the Information Commissioner in the hope they would take an interest, the breach of the Data Protection Act as defined on their website seemed to have been satisfied. I was at all times told by BT that my telephone conversation was recorded which gave me some comfort, short lived when I found out this was untrue. At the end of the 'in house' procedure I was offered £100 as a 'good will' gesture, this I declined and reported my complaint to the Ombudsman Service-Communications(OSC) which meant my complaint was now Negligence and Maladministration against BT, I had spoken to the OSC at some considerable length to ensure that the nature of my complaint was within their remit and established that it was. The OSC, outside their suggested time scale, issued their 'adjudication' which was/is flawed in many respects in that they claim that my contract for telephone and Broadband services with BT did not include email, which it does/did. The report also blamed the 'negligent acts of BT on a 'system failure' which would/could not have been possible. The maladministration of the OSC that I have been obliged to deal with was/is worse than that suffered during my dealings with BT. I obtained a copy of the BT 'call log' that contains 135 entries and refers to failed 'call backs', in fact there were 27 failed call backs which resulted in 54 telephone calls from me to BT, each call took 40 minutes to get through to a person and even than not the right person. Subsequent events required that I must now issue a further complaint this time to the Independent Assessor who reviews action of the OSC, he found in my favour on a number of issues concerning Maladministration although he cannot review the findings of the OSC or their methodology. The conclusion now is that the service available for complaining about negligence of your Internet Service Provider(ISP) is not fit for purpose, a further complaint now lodged with my MP for progress through the Parliamentary & Health Service Ombudsman whilst still attempting to obtain a meaningful reply from the OSC regarding the false and misleading assertions contained in their adjudication, so far only the 'system failure' has been dropped and false reference to evidence that did not exist also seems to be admitted. Clearly I now need some help and any suggestions would be welcome. As to the value of my claim, this has yet to be discussed or assessed but the 9 years work was done whilst I became disabled and now suffer with COPD (respiratory dis-function) and the work can never be replicated or replaced.

If someone can take a look.

Hello everyone, newbie here Ive searched through the forums and found similar cases but expect for one important thing. Ok so heres my story My 4month old HP laptop's cd/dvd drive didnt work - it couldnt burn cds or even read them. So i took it in because i had the knowhow insurance. the rep in the knowhow section in currys, took my details and said it will be sent off so it can be looked at. bearing in mind this was the 1st time i have had a laptop, i had no idea that needed to back anything up and i didnt even think of backing anything up because it was a cd drive fault and not anything to do with the drives itself (im thinking of things like viruses) also the tech guy at currys didnt say anything either. 1 week later, my laptop arrives back at currys and i went to collect it but couldnt check it as the battery was completely dead. So once it was charged at home, i switch it on and see they have completely re-installed windows and all my saved work and photos in c drive have gone... luckily couple months ago i decided to partition my hard drive, so anything i saved on d drive was saved. Also i do monthly backups normally at the end end of each month, so anything i had not saved from march 28th onwards was not saved on my external hard drive and there was a fair bit of files i phoned up knowhow straightaway and they said that the techguy shouldve warned me and he will email currys. But i have no faith left in them as it has been a rollercoaster ride ever since i have bought the laptop and the accersory bundle... (the sales rep tried to make me look like a liar and say i didnt buy the acc pack, but i proved him wrong as i made him write that i was owing an acc pack on the reciept itself. But after many emails to customer service - who are biased people anyway - got sort) So i want to know is what are my rights and what can i get out of this as i had important work saved and photos saved on it too.

What's the reason for the ' appeal generator' thread being deleted?

Hi all, I'm not getting anywhere with dealing with Vodafone so thought someone here may have some advice. At the beginning of December 2013 Vodafone requested that I needed to have my SIM card replaced as the old one would expire at the beginning of January 2014. The new card arrived (after asking them again) and I wanted advice in transferring my number and the PAYG credit. The nightmare began with being passed from department to department (they had a special number set up to deal with this, but they only had five members of staff and only open office hours, so the phone was seldom answered). Eventually Vodafone suggested I take my phone to a Vodafone shop and they would do a SIM swap. I did this, but now my number doesn't appear to exist at all. Also, the temporary number issued on the new SIM no longer exists. I wasn't allowed to talk to a supervisor and only one of my letters of complain has been answered - they said that they had tried to contact me on the temporary number but it would not connect and that they would investigate. I'm not a massive user, but I certainly used to use the phone to make chargeable calls regularly and, more importantly, receive calls related to my business. I have had to remove my mobile number from my websites, social media and my business cards all need to have the mobile crossed out prior to giving them out (very professional looking that is). I'm appalled by the customer service from Vodafone and completely at a loss as to how to resolve this. I tried the ombudsman, but they wouldn't help before Vodafone had been given two months to resolve it from my first complain. One of my letters was addressed to the CEO, the other addressed to the Customer Relations Manager (same address). If anyone has any suggestions that may help, I'd be very grateful. Thanks in advance, Dayve

Hello My bank has just mistakenly deleted the wrong account, which leaves me without money this weekend until they can reset it up, should I be entitled to some compensation for the inconvenience?