Just wanted to share this with you guys
In November my parents wrote to Barclays instructing them that as from February this year
they wanted to cancel 2 direct debits, for TalkTalk and Sky, as they were coming to live with us.
They also went into the local branch and explained what they were doing.
They are both 82 years old and believe in doing things 'properly' which means writing 'proper' letters.
long story short - the bank cancelled DD's with immediate effect which meant both companies
contacting them repeatedly to demand payments.
(They have never missed a payment or been late etc)
This caused them great distress, just 3 days before Christmas.
They were so upset and stressed, my father is asthmatic and took to his bed.
I fired an email off to the CEO at Barclays explaining their situation and this morning
I had a Skype call from them to say that they had received £150 deposited straight into their account by way of an apology!!
It DOES pay to complain!
Now if this is an indicator to how the New Year will be then it's looking good eh!!