Back story I have a 3 year old car, purchased when it was one year old from a franchise dealer. The car was £32,800 and £47,500 new and is a high caliber manufacturer. During the 22 months ownership I have suffered considerable levels of defects with the goods which have been fixed under warranty. As the warranty expired 7 weeks ago, the dealer will not pay for the most recent fault, refuse to diagnose the fault fully and only under duress offered to raise a "goodwill" case with the manufacturer. Normally in these good will cases, the customer is required to make a "contribution". The current fault costing £650.00 is not wear and tear and may not also cure a current drive line related query with the car. Action I was advised to call the consumer helpline, who advised me that I have rights under the sale of goods act 1979 and that I should write to them explaining my rights to goods which are free from reasonable defects in relation to age and mileage. I have written to the dealer, and requested repair, refund or exchange. The consumer helpline told me the manufacturer are not directly at fault in this case as I do not have contract with them. Advice I was told that I have rights under the limitations act 1990 for 6 years and as a result of the extensive repairs and visits and consequential losses I would be within my rights to raise the concern. Someone then told me that Sale of Goods act does not apply to a used car purchased from a main dealer franchise because it should be my risk. However that is contrary to consumer helpline advice. Help Are you able to offer any guidance if the franchise rudely tell me to go away. My friend has upset me saying that they will shoot down anything to do with law and say sod off. This will hurt my feelings greatly. Summary of faults during 22,000 miles and 3 year old high brand value car. Actual/Perceived Losses in 23 months 64 days lost ownership. Vehicle being repaired. 22 non-service related visits to dealer franchise networks. 6/8 visits to non-local franchise network totaling 528 miles. 20 approximate hours on research, attention and telephone calls. Stress related anxiety for 12 months. 4 missed business appointments. Train, hire car and fuel costs. 22 Visits to the dealer network in 23 months Interface computer and navigation random failure. Engine Mounts. Gearbox. Engine Vibration issue unresolved, diagnosed or notification in writing of explanation. Creaking trim. Trim Rattles. Dirt in instrument cluster. Seat Rattle. Seat Creaks. Noise from the brakes. Buckled wheels. Misaligned panels. Drive line click sound. Cracked Suspension bush. Dealer broke the brake sensor when replacing brakes. Dealer sold car with brakes that required replacing. Warranty replacements in 23 months Engine Mounts. Gearbox. Trim felting. Seat felting. Seat-back repairs x 2 Gearbox. Instrument cluster.

I brought an Acer laptop at the end of March from Argos. This came with a free pack that included a laptop bag, speakers, mouse and some software. The laptop has been sat on a desk for most of it's short life, the start of this weekend I decided to take it out, so I placed it into the free laptop bag that came with the laptop and took it around to a friends. While in the bag the laptop was subject to no forces what so ever. It was placed down on the floor gently, great care was taken just as I always do with my electronic goods. Upon opening the laptop bag, I found the laptop to have a cracked screen and a very minor crack to the bottom half of the casing in a corner, consistent with the crack on the screen. Anyone that works with laptops or portable devices will understand that it does not take much force at all the crack or damage a laptop screen, even less force when the force is applied to a corner. I went to Argos. I explained to them the situation, they immediately tried to fob me off that it was accidental damage and therefor it was not covered by their guarantee. I took the laptop out the bag and showed them that the laptop apart from this minor chip and cracked screen (which was caused while in the laptop bag) was in immaculate condition. Not a single scrach, mark or dent anywhere. The lady then agreed with me that if I had not been careful with the laptop then more marks or damage would be visible. She then went to get a manager. The manager came back with a number for Acer, and told me to ring them and then come back in store. He also told me that the laptop bags were sold for transportation purposes only and not for protection. I rang Acer knowing they would be no help at all, seeing that the problem was with Argos who had sold me a laptop bag with my laptop that had damaged my laptop while being transported and subjected to no unusual forces. I then went back into the store, spoke to the manager again, firstly I pointed out that on the card sleeve the laptop bag came in clearly stated on it that it had 'foam protection' so his claim half hour ago that they only sell them for transportation was lies. They agreed to take the laptop away for analysis but I will probably have to pay for any costs. I refuse to pay a penny and refuse to accept the laptop back in its current condition, due to the damage happening while the laptop was in a case that was sold by argos with the laptop as offering 'foam protection' and the laptop was not subjected to any unusual or harsh forces. Can anyone please tell me where I can go from here, thank you.