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Found 139 results

  1. Good evening We would appreciate your advice please. A friend bought a second hand car from a dealer and as she drove it away, she noticed a smell of burning but initially dismissed it because it was apparent that the car had been valeted inside and out and she believed it to be the heated seats drying or the engine maybe drying off from a clean. Over the next few days, the smell remained and the lights, heated seats, rear wiper and other electrical things started to fail. She contacted the dealer who requested she fetch it back but as the issues deemed the car unfit for the road and potentially dangerous to her kids; she requested he collect it. He recovered the vehicle and later advised her that it was due to an electrical plug being 'kicked off' under the glove box and blamed my friend for this and then attempted to charge her for the recovery plus the repair. Having sort some advice; she advised him that under the Short Term Right to Reject under the Consumer Rights Act; she wanted her money back as she had lost faith in him and the vehicle but he has declined and has only offered to pay the recovery as he believes this is all her fault! To date she has advised the DVLA that the vehicle is not hers and the garage (as far as we are aware) still have the vehicle. She bit the bullet and has commenced small claims proceedings to which he is trying to go for mediation because it's free (which we don't believe it is) and she has now received a letter from his solicitor which appears to be designed to scare her. I attach a copy and would respectfully ask for your comments please. Many thanks Lambo
  2. Evening. First I apologise for literally signing up to the forum and asking advice. I am unsure of what to do next. I am from Northern Ireland (UK), I traveled to the south of England to purchase a car off a small used car dealer on the 26/1/19. He has roughly 14 cars for sale at the minute. It is a 2010 Volvo C30 automatic/powershift. Full history with only 1 previous owner and 50k miles, cost me just over £5k. On the face of it the car it is very well presented, good bodywork, service history etc. 3 month warranty assist 'gold cover'. The first issue was on the 27/01/19. I was back in Northern Ireland at this stage. The steering would lock itself and not unlock, which would not let you start the vehicle. I had to leave the car in a petrol station forecourt and get it recovered later. Warranty company said, take it to any VAT registered garage to get assessed. I got it taken to a local Volvo franchise. I thought then 'perfect time to get the automatic gearbox serviced' as I thought the gearbox was a little jerky and noisy. I left it with Volvo to get a quote for the steering lock fault and a gearbox service that I was happily paying for. Volvo have since told me it needs a new gearbox as there is movement in some shaft that will be likely to fail at anytime. The gearbox alone is £4900 and the steering lock is £500. Warranty have refused to fix either of the faults and the dealer is saying he is only willing to replace the steering lock and the gearbox is still working ok, so it is just general wear and tear. I have not yet got any of these faults fixed as I do not want to keep the car with the gearbox that could let me down at any minute and warranty are not willing to cover it. Is this a genuine reason for rejection?
  3. Hi, I purchased a Peugeot 207 from a reputable dealer (or so I thought) for just under £3000 just over six weeks ago. This car is on finance. The car broke down, the clutch has gone completely, just after six weeks and I have driven less than 200 miles in the car. The dealer are blaming me for the fault and are refusing to put this right. I have quoted the consumer law 2015 at them stating that they have to prove the car didn't have the fault when I purchased it. They are still refusing to deal with the situation and that I have to pay for repair. Now I am desperate to get the car back on the road as I use it to commute and to pick up my kids from my estranged spouse. Should I pay for repair and try to claim it back? Should I just cancel the finance? Any advice on this welcome. Thanks Oh and to name and shame the dealer this is "Crescent Cars" in Baldock Hertfordshire.
  4. Evening all, Background in quote So, thats the background sorted. We've sent the letter before action requesting a reducing in purchase price to cover the cost of the repair, now were waiting for the 30 days to expire before we progress to MCOL. A swift, standard response received, same as the one above...nothing to do with us.... Oh the joys of a used car (£9k), outside of main dealer warranty.... will update as we go, win or lose...
  5. Apologies for the long message but wanted to explain situation Please can you advise? Purchased a Motorhome in July 2015 Paid bank transfer for lot (yes I know now I shouldn't have) £61K Endless problems over last 2 1/2 years and MH spent months over this time being repaired Even had a fire in the garage in a socket that wasn't working which they said they had repaired I could supply a list of repairs but I'd take up too much time for you to read them Main issue now - last June whilst on holiday during the heat wave we wound out the factory fitted awning on the side of the MH. It was hot and no wind. When we got into bed that night we looked up (on the awning side) and noticed a gap of about 2cm above our heads along the seam where the roof meets the wall and the trim going around the roof had completely buckled. We called Marquis Leisure and also the manufacturer Auto Trail to discuss the issue. It took 6 months to get the MH into the dealer to be investigated The dealer was not happy and felt this problem was way beyond them and their workshop They wanted my MH to go back to factory for the repair and investigation Auto Trail refused The dealers workshop then removed various parts including part of the wall board to see what was wrong It became clear that the main beam supporting the roof and the side wall had been screwed incorrectly into the 40mm composite beam, and had been screwed just on the edge so causing the screws to pop out of the side when the counterbalance of the Awning was extended The manufacturer told the dealer to drill a hole in the side wall and fill with expanding foam. I said no, I want a proper repair, expanding foam was not the answer to secure the side wall to the roof and stop the side wall being pulled outwards The manufacturer wouldn't accept liability even though photographic evidence showed this They said I had swung off the awning or left the awning out in the rain (which I haven't and this is confirmed as no sagging of the awning fabric) and caused the screws to pop out After 3 weeks Auto Trail told the dealer they would allow 8 hours of goodwill repair and refused to tell me how they were going to repair my MH I became frustrated at this point and sent them a letter of rejection under the 1979 Sale of Goods Act as not fit for purpose I had given them 3 weeks to repair my MH and they did nothing They wrote back and refused to accept it Next thing my MH keys are pushed through my letter box and my MH parked outside my house unexpectedly. It was in pieces, completely trashed with electrical wires dangling and wall boards removed They said I had refused them to repair my MH when I didn't. I just asked them to tell me their method of repair I decided to get an independent report and also sent them an SAR to gather all my personal information from them - my correspondence with them and their dealing with me and my MH The independent report was done and confirmed this could only have been caused at Factory with poorly located screws as they were screwed from the top of the beam down. Auto Trail was sent a copy of the report and refused to accept the report I decided to book another independent report (how many do I need to get and pay for?) This has shown the problem to be much worse than I thought originally The report says my MH has a serious structural problem. It says my MH is currently unusable and not fit for the purpose for which it was supplied. It states it would have been faulty at the point of supply but this did not become apparent until the vehicle had been used. It would not have been detected by a pre-delivery inspection It will require a minimum of 60 hrs work to repair How do we make the Dealer and Manufacturer accept these faults? What would you suggest? I realise my Contract is with the dealer, but my warranty is with the Manufacturer
  6. My wife and I bought a new Marquis Majestic 185 a month ago via the NEC show for £49,995 trading in another van. We were told to pick the new 185 at the Ipswich branch Before we could get it from there, a problem with a Printed Circuit Board (PCB) controlling heating and water occurred we were told We live 70 miles from Ipswich and had to delay picking it up by 4 hours, we were informed the PCB had been fixed when we took possession of the van. We drove it home with no issues. The next day we began our first trip to Lytham in Lancashire, but there were a large number of problems. Within 20 miles the habitation door would not close (a temporary repair was done at a garage on route), the PCB problem reappeared, so we had no hot water, the bathroom door would not shut, the toilet locker door would not shut securely, the tyre pressure warning lights came on the dashboard several times despite inflating the tyres and remained on. The alarm went off several times randomly, whether we were in or outside the vehicle, a hose hanging under the rear of the vehicle was touching the ground and some white tape under the rear of the vehicle was dragging along the ground. As we were near, Marquis Preston agreed to try to fix the bathroom door (failed after ten minutes driving) and the alarm - failed within the day. Under the 2015 Consumer Rights Act we have indicated to Marquis in writing that we want to reject the vehicle (can be done within 30 days of purchase) and either have a refund or a replacement vehicle. Marquis After Care Manager is saying 'No' to either of these. The Legal Helpline at one motorhome club indicates we are completely within our rights to reject under the 2015 Act. As Marquis are 'playing hardball' (to quote the legal helpline), we are planning Legal Action. Any thoughts on this plan of action or alternatives would be very welcome and greatly appreciated. Anyone else experienced this type of problem with Marquis (or other dealers)?
  7. Hi there everyone, I am concerned about the fact that last Sunday I have decided to look around for a better car as my old one could be retired very soon, although I have taken care of it very well....I went around to a few car dealers and have found a car that could have a few more years to carry my weight and my things around the town. After I have spoken to the Owner I believe, have taken a seat into his office and asked questions about the car. One question was - how many miles the car has and he replied 68.000....later on after I said that I wanted to have a look at it as it was parked behind 2 other cars he said that sorry it has 88.000 miles. When I got into the car it had 88.600 miles. I did not like that as he could simply say that he does not know....all good so far.... After other questions we have been numerous time interrupted by various calls and other customers around and could not manage to concentrate very well. I am given a deposit of £300 to keep it and to make sure that he is doing all the necessary adjustments/ improvements (new tyres, etc.) in order to pick it up in 2 days after he called a finance Company giving away all my details in order to give me a loan. The car was in amount of £7000, thinking that I needed another £4500 from the Company he knew. I woke up Monday morning ( not much of a sleep as I have thought about the financing the car- which I do not like things like that) and rang them at 9.00am to ask to cancel everything. I have also called the Finance Company as well and they have told me that nothing was done as they could not find anything yet. They told me that it was the dealer to go to as they need to send them a contract before they could start anything. Of course the dealer was not there but it was somebody else who works there and it was with him on Sunday - that was the mechanic that is checking the cars before they will do a part exchange. I have asked him to let me know when upon his returning so I could call him back. He said that he is in Auction and he will be coming at 5.00 pm. I did call him at 5.00 on mobile and of course no answer and called the office and he was there. I have told him that I have texted the mobile given on Sunday about the cancelation of everything and he said that he can do it but the deposit will not be returned. I have asked why and he said that and I quote : "that is how is here". He only said on Sunday that if the Financial Comp. is not approving my loan then I will be able to have my deposit back. Nothing else was said about Deposit. Questions: 1. How can I have my deposit back??? 2. Can I submit a small claim to the local Court?? Any reply will be much appreciated. Thank you, dd
  8. I bought a Nissan Qashqui from a local independent dealer in June this year for just over £5k. The turbo went faulty within 30 days, after an initial appearance of indifference from the dealer they did indeed repair it and all was good. However, we now have an issue with the windscreen washers (both front and back) in that they just don't work. I can hear no noise when trying to use them which leads me to think this it is the washer motor (i have checked the fuse and it is not that). The washers did work upon when we first got it, but over the past few weeks they have stopped working. I contacted the dealer via email yesterday confirming that the car is under 6 months since purchase and this fault has occurred for which i would like them to repair. Their reply has been: "Sorry to hear you are having a minor problem with your Nissan Qashqai unfortunately due to you only having a 3 months major mechanical warranty which would of expired on the 11/09/18 this wouldn’t be something we could cover the cost of. Even if this issue occurred during the first three months of you owning the vehicle the washer jets wouldn’t be covered due to the warranty only being a major mechanical warranty." I have just replied to them that my request for them to repair this free of charge is under the Consumer Rights Act 2015, section 9 "Goods to be of satisfactory quality". I have reiterated that i expect them to repair this free of charge or state their final position on the matter so i can then decide on my next course of action. Can anyone give me their thoughts on whether i am completely in the right to demand repair for this issue on a car bought privately from a dealership just under 5 month ago? If they refuse to play ball, what should my next steps be? I have kept all communication with them via email so i have a clear trail, but if we do have any chat via phone then it will be recorded (i have installed a call recording app - thanks to all the advice on here!).
  9. I bought a car for £6K but it was faulty and so I rejected it. The dealer promised a refund but has not paid it and I have obtained a CCJ. However they have now ceased trading. I have a name and address for the owner and will pursue via bailiffs. However is there anything more I can do? It seems rather odd if there is no criminal offence.
  10. Hi Everyone I purchased a car from a dealer, upon collection the car appeared to be fine, a day or two later a warning light appeared on the dash showing traction control system failure. This has made the car dangerous to drive in the wet. I took it too a dealer who couldn't diagnose the issue. I then took the car to a BMW specialist who told me the car has been in an accident and rear suspension badly damaged, it was repaired with poor workmanship. they advised me that the car should be returned to the dealer or I could pay £1400 to repair the damage but mentioned that this was not guaranteed to correct the issue. I Have informed the dealership of this and they admitted to having worked on the car, this was never mentioned to me before delivery. I have now requested a full refund and they refuse to refund me the full purchase amount due to them not knowing when they will have funds available. I have owned the car for just on 2 weeks. We paid cash (£2000) and did a electronic payment into the dealership account. Please help. Thank you
  11. Hi Folks, Looking for a little bit of help. I recently purchased a VW scrioco from a dealership. Good ratings in fact 5* across the board. Car was £7500, 2010 model, 56000 Miles. Got the car home on the Sunday (20 mile drive), Went to work on Monday and saw an oil patch on the floor. Contacted the garage about this issue and told to clean the skid on the bottom of the car as it may have pooled from the recent oil change. Did this then about 5 days later it was still happening. At the same time i also noticed that the coolant was leaking whilst the car hand been driven all weekend. Filled the coolant up 2 times and all drained out. Went to start the car to head into the garage to let them run a diagnostics report and the car battery was dead and wouldn't turn over. Told the garage via email and phone that i would like to reject the car under the CRA 2015 as within the 30 days. The dealership have rejected this as they believe its wear and tear. and wouldn't used a mediator to sort the problem out, in fact they wouldn't put anything in writing. The car is currently with them for a diagnostics report. Looking for a bit of advice as my next step, and what to do really as i believe these problems deem the car of unsatisfactory quality and also not fit for purpose. Any help would be greatly appreciated.
  12. Hi all, VW dealer charged almost £700 first time when took the car to them for Engine management sign. This was after 70% discount . Invoice had EGR & particulate filters work done. It was on 17th Sep. A week after, same sign came on dash and took it back to the dealer. Now they saying that they need to replace rear EGR valve and wants £600 . Decided not to go ahead and requested to get the car back. Will be asking for printouts for diagnostics and quotation. Don't know what are our rights on this matter but shouldn't the dealer try to fix for free for the same fault that was charged but not fully fixed? At the moment, we're trying to write to parent company and to VW UK. But if goes nowhere, where and how can we proceed further? Car is VW Sharon diesel 2015 reg and not in the list for recall. Thanks.
  13. Hi Everyone, Its a very convoluted and long story but I hope you read it till the end and advice me please. I am new to this and this is my first car. 27th April I recently bought a used vauxhall corsa 1.2 on 27th of April for £2895 and they offered me to do the road tax for me which is £140 which I agreed since I was busy on this day(ofc I paid them to do it). The next day when I took out for a drive the engine started to overheat and the engine overheating light was on, on the dashboard. I didn't wanna take it to seller as they are 20-25 mins away and the engine would overheat within 10-15 mins of driving. I genuinely wanted this car so on Monday 30th April, I took the car to halfords for full service which is 5 mins away hoping the lack of coolant was the issue, this is when I found out multiple issues with the car i.e coolant leak from the water pump and couple other advisories. 1st May The next day(Tuesday) 1st of May I took the car back to dealer about the issue and the engine didn't overheat this time because the coolant was filled and probably would have taken longer to overheat, however the leak from water pump was still there. So, they recommended me to changed the timing belt as well but however, I was told I will have to pay for it, since it is not damaged and warranty does not cover it but it will be relatively cheap if I do it now. I told the manager that if the cost is within 100-200, I will think about it and he confirmed that he would call me and tell me confirm cost before they change the timing belt. note: road tax still shows as untaxed 2nd May The next day(Wednesday) 2nd of May I called them to confirm how long will it take to for the repair and asked if it is just the water pump replacement, the guy on the other end confirmed it was just water pump but didn't give me exact date when it will be fixed. note: road tax still shows as untaxed 4th May Fast forward to Friday 4th of May I called them 4-5 times during the day but they did not pick up my call so, this time I decided to visit them. Upon arrival the manager and staff was about to head out and assured me that the car is fixed they were just going out to bring my car back from the mechanic and was told to wait "15 minutes". After about an hour and half they came back saying that the thermostat needs fixing too. So I asked them if I could drive without it and if there is any safety concern and they reassured me saying there will be no bad consequence to the car or my safety driving without thermostat. Not only they didn't fully fixed my car but also changed the timing belt which I didn't ask them to do and it cost me 198 pounds. Before we left, I confronted them about my vehicle showing untaxed in the government website but I was told it happens sometimes even after 5 days so i trusted them however, when I asked them for proof they said they will give me next time and he was in a hurry. I was told to bring my car back on the following Monday morning 7th of may for thermostat replacement and they confirmed it will be fixed by the evening. note: road tax still shows as untaxed 7th May Fast forward to Monday morning 7th of May I leave my car and keys at the dealer. After enjoying beautiful weather I go back to the dealer's with my brother in the evening to pick up my car, so I get out from my brother's car and after few minutes I get a call from my brother who is waiting for me at the off street car park saying has car been fixed so i tell him no I am just walking toward the dealer's. He laughs and says that my car is at the same spot as we left this morning. Not only they did not fix my car, they didn't even bother to take it to mechanic. Also bear in mind that I still have not received my receipt for previous water pump and timing belt replacement and keep telling me its at mechanic/invoice ran out. note: road tax still shows as unxtaxed 8th May They have started to ignore all my calls now so I used my dad's number to call them and they picked up instantly. I confronted them about them ignoring my calls to which they replied "I was about to pick up". This happened in multiple occasions. So I decide to surprise visit them and asked the staff for full car refund because I did not want to deal with them anymore. The staff told me that it was because that the mechanic was busy on Monday so he could not fix it. So, I decided to give him one more shot so I left my car there that day which was Tuesday and picked up on Thursday 10th May. 16th May So, far I visited them twice to get my receipt and ask for the proof of car tax since my car was still showing as untaxed. They said the receipt will be done next time and I don't have to visit them and they will bring it to my house since one of the staff lives where I live. It has been 12 days now since I have not received any receipt or any proof of car road tax from them. Car engine light is lit now, coolant is leaking and engine is overheating again, so I am sure this time that I do not want to deal with this problem again so I visit them on Monday 21st of May. 21st May I decided to ask for full refund again. The staff said that the manager will not agree with refund since they have already offered to fixed my car so I was discouraged to ask for refund because it made sense to me. However, I pretty consistent and kept asking him that I need the proof for car road tax payment today and needed the receipt today. Luckily the manager arrived so I discussed about the receipt and road tax with him. The receipt was no there in their office again and was told off saying that they will have to talk to mechanic. And about the road tax he gave me a reference number as a proof for that vehicle has been taxed. So I was relieved that the car actually has been taxed! Regard the repairs they assured me that they will contact me the next day. Next Day 22 May No sign of contact from them and the car road tax is only valid for 6 months, when I paid them £140 to do it for 12 months. 23rd May I contact them again about the car refund to the manager to which he replied he will call me back again after 10 mins because he will have to talk to the owner. 4 hrs later... still waiting for his phone call So i messaged him saying i need a refund or else we will have to go to small claim court. note: road tax still shows as untaxed
  14. Hello Everyone In essence. I bought a car, pre-registered by a franchised dealer though with delivery mileage and so considered a used-approved car by them. The cost was £70000 The car developed a transmission whine within the the first 35 miles or so. Dealer asked me to keep using the car a wee while longer and 'drive-it-in', though they booked in the car for 2 weeks or so hence. This I did for close to the two weeks then the car needed recovering as it had broken down (loose HT Lead they said) There kept the car to investigate the whining. And provided me with different loan cars then finally a car identical to mine and yes...with the same problem but way worse! They invited me to drive other cars of the same year and model..new ones from the forecourt. these too made the same sound! They fobbed me off with it being a 'feature of the car'...feature it may be but its a whine that exists when the car is in gear and at certain speeds and not at all when allowed to free-wheel Car was investigated using diagnostics provided by the manufacturer and this took...14 weeks. the car was then returned to the manufacturer for further investigation. after 2 more weeks I decided to reject the car. Its been too long and Im in limbo No faith in the brand nor its customer services. I invoked my short-term right to reject, as the clock 'stops' once the car is returned to the dealership There have been many discussions with the dealership. they aren't keen on emails nor recording what is said, nor referring to my emails in written replies. I have asked for my money back or reasons wy they aren't paying. And that I will not be taking any further calls...email only The dealer has now stated that they have not accepted my rejection. That I must 'work with them' ..that old reply...Ive maintained the same stance of rejection and the reasons why, and used their own warranty guarantee...which is really a copy and paste of Consumer Act . If they don't accept it...it ant happen!! Any members here with a dynamic way to punch through their nonsense?? Oh..the car, is miraculousl now cured...with a clip apparently...its an issue which dogs hundreds of these cars..its on many forums. Im a consumer champion!!,,,no... Seems Im just being 'picky' haha
  15. On 5/6/2017 I bought a Lexus LS430 from NW car sales, Heywood. I paid £200 deposit by bank transfer and the balance of £3700 by Barclaycard. After 400 yards on the journey home after purchase a warning light appeared on the dashboard. I checked the manual and found it was safe to drive but needed checking by a dealer ASAP. I returned (mid-afternoon) to find the dealer's office was closed. Telephone calls were unanswered. As I was over 80 miles from home I returned using the car. I immediately sent the dealer an Email to say there was a problem and I would be taking the car to a Lexus dealer for checking. The Lexus dealer found many faults and indicated the cost of repairs would be over £4500. It was shown that the advertisement belied the condition of the vehicle. e.g. full Lexus service history, two keys........ ... One key is "dead" the Lexus service ends over 5000 miles ago The rear suspension failed on my return home. I immediately advised the dealer on 6/6/2017 that I did not want the vehicle and wanted an immediate refund in accordance with the Consumer Rights Act 2015 using a template letter from Citizens Advice Bureau. The dealer indicated that this was "fair wear and tear" and on the basis of "goodwill" I was offered a refund minus £300 for preparation and expenses etc. I rejected this and in subsequent Emails it was agreed that I would have a full refund when I returned the car. I pointed out that the car - minus rear suspension - was not fit to drive and would need collection. The dealer responded that I would need to pay £1.50 per mile to return the vehicle. As I had paid by Barclaycard I also advised them of the situation and sent appropriate documents. Presently they are delaying action although my statement shows this debt in red. I believe I am entitled to a full refund immediately although the dealer has now passed this to their "legal representatives" - Lawgistics. I have researched this organisation to find that it represents the interests of retailers and its behaviour is questionable. I am a 77 year old disabled pensioner and I bought this car to support a 95 year old handicapped friend to take her on comfortable outings. I have a disability scooter and I am now without suitable transport. I paid for 6 months vehicle road tax and transferred the vehicle to my insurance at a cost of £25. I journeyed by train to buy this car and filled the tank with £50 of petrol in order to return home. I paid the Lexus dealer £59 to inspect the car and provide a report which I have sent to the dealer and Barclaycard. There is also the question of distress, inconvenience etc. I have made two hospital visits since then minus appropriate transport. What claims can I make and what should I do next?
  16. Greetings All. First post (hopefully of not too many, but think there may be a few in the pipe). If a Dealer's Website says: "Complaint Procedure" - Awaiting Content" of course there's nothing about any trade bodies or ADR channels. is this a breach of law and if so which legislation/ASA code etc? Is it worthy of an additional 'complaint' ? Thanks for your time.
  17. Hi, looking for some help please. Me and my wife purchased a Peugeot 207 on the 29/1/18 from a New and Used car dealer in Saxmundum near Ipswich .It was advertised on ebay as spares or repair so we contacted them to find out what problems it had, the dealer said we just put that on the advert as it has no warranty and selling on behalf of a customer, but it just needs 2 new tyres! After having the car for a few days we noticed something odd when accelerating from a cold start, the revs appear to drop for a second or so then go back to normal. We took the car back to the dealer and they said they could not find anything wrong as ECU did not show any errors ! After a another week we took it back telling them it was dangerous to move off from junctions if revs die, they still said nothing wrong and even blamed our driving as it has a electric clutch, but they replaced a hose as said was slightly split, but appear to make no difference. We now find it has a gearbox oil leak, we took it in on the 31/03/18 to have this repaired, on collection the dealer said he thought it was the clutch housing so they put mastic around it to stop the leak, he said may not last and would cost £500 to fix. Of course the oil leak is still present and have now lost patience with them and asking for a full refund which he has refused and said any further work will be chargeable. I plan to send the letter below with photos of the oil leak: Complaint about faulty goods On 29/01/2018 we purchased and took delivery of a used Peugeot 207 Registration ..... from you. We paid a total of £1000.00 on a debit card for the vehicle. We now find the vehicle has the following faults: Gear box oil leak and oil leak from engine, also revs drop when accelerating, more severe when cold engine. Under the Consumer Rights Act 2015 dealers must supplier goods fit for purpose and satisfactory quality. As there was a problem with the vehicle when we bought it, you are therefore in breach of contract. The vehicle was taken to yourselves on the 03/02/18 to fix the bad running when cold and on the 31/03/18 to fix the oil leak, but you have not been able to rectify either problem. We are now legally entitled to reject the vehicle and to be reimbursed for its full purchase price of £1000.00.I look forward to receiving this amount onto the debit card account that was used for the purchase within the next 14 days. I have attached photos of the oil leaks in support of my claim. The vehicle is now no longer in use. Please respond within 14 days of receiving this letter. Would it be best to send it by post or email it, i would need to email the photos of course. I have attached advert. Many Thanks CarAdvert.pdf
  18. Hi all I bought a car on the 30/03/18, It is an Audi A1 and cost just short of £11,000. I had to phone them as soon as I got home as it came up with a lights malfunction on the dash. They said I could just pop in and they would replace the bulb. As I was at work all week was planning to take it on my day off the 09/04/18. However on the 06/04/18 another light malfunctioned. Phoned and asked to book it in as there were now 2 malfunction lights and was asked what ones ,told her left reverse and now right brake lights. I was told I did not have to book it in as bulbs could be changed while I waited. Hubby took time off work to go down only to be told as it was a brake light had to have safety checks. Re-booked for the 09/04/18. On the way to the garage more lights malfunctioned 5 in all and all back lights. Sat for three and a half hours in the garage and was told that it was an intermittent fault. Bulbs were changed and tyre pressure adjusted and if it happened again just to phone them. However left garage travelled less than 3 miles and 2 light malfunction warnings came on again. Phoned as soon as I got in to tell them and was told they had tried to phone me, which they had but did not answer as I was driving, to say that the mechanic wanted the car booked in again as he wanted to check the wiring. As far as I was concerned I thought they had fixed it and signed off that it was done. Asked the girl I spoke to if it was safe to drive to which she replied I wouldn't if it was me!!! She booked it in for this coming Monday 16/04/18. Have been getting buses all week and my lovely new car has sat in my drive and I have got angrier the more I think about it. I phoned The garage today and told them I am not driving the car in to them as if a member of their own staff wouldn't do it why should I and I also told them I want a full refund as they had sold me a faulty car and they had had a chance to fix it and they failed. He has told me it is not as simple as that and I have to give them a chance to fix it. He is sending someone now to pick the car up and they are going to have a look at it. Am I still entitled to have all my money back including the extra money I paid for their GAP insurance. I have read that I am but a bit worried they will not give me it all back. Thanks in advance.
  19. I Bought a second hand Audi a couple of months back, part exchanging my old car. We are not talking a brand new car here but then there's not much change from15k either. From my first dealings with the garage they always seemed friendly and helpful but communication was always a challenge in that I constantly got different information depending on who I spoke to. Messages were not passed on and emails not answered. Having finally collected the car and after a few communication issues, more problems began to arise. Within a few days the new smelling car started to have a foul odour and it was then that I noticed air fresheners hidden behind the seats, four of them. I stopped to get fuel only to find the fuel cap wouldn't open without being prised open. This fuel cap was covered under the warranty and after complaining they offered to clean the car if I took it back but as it's an hours drive away I declined this offer to remedy this myself. I had also been promised a second key (when it was located) and the service book to be sent on recorded delivery as it was 'away being stamped'. The car was purchased in January and it's now the end of March and I still have nothing even though I have phoned and emailed twice within the last week. They have not responded to my emails at all and as far as I am concerned I was sold a car with a Full service history and actually have a car with zero service history – which if true could be worth considerably less money. I did finally get sent the V5 document but unfortunately this was first sent to the wrong address as they didn't manage to type that in correct so this document is possibly void? Since then I have had another Audi's V5 document sent to this address with another persons name. I'm sure this is just another error from them and is clearly some kind of data breach? I have sent emails informing them of this but once again I have been ignored. I could phone them but as they just fob me off I'd rather keep my communications in writing even if I am being ignored. I really don't know what to do next and have no idea how I stand from a legal point of view? It can't be right that I can spend this amount of money and get treated so badly and although they create the illusion of a professional company I think it's fair to say they are complete cowboys. It's not great that I have been sent another persons log-book either, not sure what to do about that? Apologies from me for the lengthy message but any help or advice would be greatly appreciated! Thanks in advance.
  20. Hi all, First post after hoovering up the info here, thought i'd as my query for clarity. I bought a new motorhome. Part of the deal was to PX my old one. I accepted the dealers valuation of my motorhome, sight unseen on their part. On the day of the exchange, we handed over our docs, full service history and importantly the habitation inspection reports done yearly one of the checks is to check and report for damp. These came back without issue and we have always been happy in the knowlege that the van is in good shape. we then exchanged paper work, and shown the van. overall there over 2hr 15 mins of which just 40 mins was the actual signing and showing. I asked if he had looked at out van and was happy. He said yes. Happily we drove off. over 2 weeks later and the dealer now saying there is damp in the van, we should pay to put this right. First news to me and came as a shock. 1) Are they allowed to demand more money long after the deal 2) If 1. is yes, how long does a dealer have to ask for more money? What if they then decide I owe them more later for other issues, am i liable? Thanks all M
  21. Hi, first post here, please forgive me for it might be a long one - I've summarised at the end if you want to skip to the questions. I recently won a small claims case against a car dealer a few weeks back, however, I feel that they have no intention of paying and I have a number of questions. The judge gave a deadline for payment of next week but no paperwork has been received yet. I tried calling the courts today but it was late in the day and nobody answered, I'll try again tomorrow, hopefully they're not shut due to the weather. With that in mind, if the payment deadline day comes and goes, I'll ask for the judgement to be enforced. The problem here is that the dealer could say that they have not received the paperwork (despite being given the deadline on the hearing day) and ask for it to be set aside. I understand that time is of the essence in legal matters so I'm unsure whether I should wait for the paper work to come through? Then I'll ensure I forward it on to the various addresses I have as this'll give me evidence that the dealer has received it. Or should I apply for the judgement to be enforced regardless and get the HCEO on the case? I ask this because I know they have no intention of paying and I foresee that they plan to mess me around and I want to try to stay ahead of the game. Even then the above timing issue is resolved I think I'll have to get a HCEO on the case but I have a feeling the dealer has been through this process before so will undoubtedly make it such that there is nothing for them to take. So, my next question is regarding the best possible route to getting my money back. I'm aware that there are a number of possible options: 1)HCEO (Shall be the first port of call) 2)Freeze bank assets (unclear on this one as I see them swindling out of this by changing accounts, using joint accounts etc) 3)Order for information (I think he'll lie, and the same goes for attachment of earnings) 4)Charging order - this is the one I quite like the sound of, however, I'm unclear about what happens when this is applied in the case of a car that has to go back to the dealer. Should the person not sell their house for the next X years, what happens to the car? Will it just need to sit around? I can't imagine there is any other option and this is what I'd like advice on please. To summarise: 1) Should I wait for the court paperwork to come through before enforcing the judgement? 2) Is a charging order on property suitable when there is a two way transaction required - if the property isn't sold the car will have to sit around. Many thanks.
  22. Bought another car last friday and traded in my old car for £100.. handed over the log book but i did not fill in the new owner details. i simply handed him the papers. when he gave me the receipt for the deal, he did not put the px car details on the receipt either. he simply took £100 off the price of the car. I did no notice this until i got home. The MOT ran out on the 14th hence the need for a new car. my biggest concern is he has sold the car onto someone else and i am the previous owner, not the trader. am i panicking over nothing or do i need to send and email or letter explaining this too cover myself?
  23. Long story short, 18 yr old son purchased a brand new car in October and as part of the deal the dealer offered him £2300 for his PX without seeing the car but I assume they ran a valuation on it and HPI check etc at time of quoting the PX figures etc..... This week my son has just received an email and recorded letter from the dealership headed final before legal requesting he pays £500 to the dealership as the PX only fetched £1800 at auction as a consequence of the car having apparently been written off under Cat D damage that my son had no knowledge of having bought the PX privately about 18 months ago. Surely the dealership has no grounds for redress given that they would of been aware of the cars history when they provided us with the PX price? Secondly had the car fetched more than £2300 at auction would they be writing to me to say they they owe me the difference over and above the PX valuation? I somewhat highly doubt it. They are saying my son signed to say the PX had not been involved in any accidents and was not subject to outstanding finance or being written off but he genuinely didn’t know that the vehicle has been previously written off as damaged but repairable. Can anyone offer advice as surely the purchase was concluded back in October and the PX provided by the dealership is a risk that all dealers / traders take especially as the car ended up going to auction.
  24. Land rover main dealer had my car to do a service.They were supposed to have it overnight, but heard nothing from them the following day.I tried calling them but couldn't get through to anyone. Now I know why..spoke to them today and they admitted they had an accident in it. They never informed of this, so I don't know what damage was or how it happened.They say they've nearly repaired it. obviously they have waived service fee, but I must be due to compensation as: 1. I didn't have use of my car for a lost a week, and lost work as I coudln't attend my customers. 2.they have been negligent with my car, and didn't inform me ( I may have wanted to get it repaired at my own garage) what do i do?
  25. My son went to inspect a car in a local used dealership on my behalf as I am overseas at present. I saw the car ( VW Golf estate auto diesel 2009) advertised in Autotrader, looked clean and well looked after by pics, only 2 owners and less than 100k miles , my son went to see the car , had a good look around and went for a road test after which I spoke on the phone to him. He told me of a rattle on idle which he thought was down to exhaust issue, but the car drove perfectly other than that, under bonnet looked good and no signs of leaks or coolant problems etc. Car had been cleaned obviously and presented for sale. We decided to go for it, left a small deposit while he went off to get cash as dealer insisted on pure cash deal as we agreed on a knock down price from 2999 to 2500, my lad notice also a sticky rear door lock mechanism so the dealer knocked another 50 off. On return an hour later my lad handed over the cash and asked the dealer could he deliver it to my house which was only 2 miles up the road save getting insurance/tax etc as the car wwas going to stand on the drive for 6 weeks until my return, the dealer agreed, handed over the sales receipt and duly delivered the car. My lad followed and after 30 mins or so started to try and track down the " rattly exhaust" . He subsequently spun the lock to inspect the exhaust more closely on the offside, he then noticed a small pool of oil collecting under the car, on inspection he saw a dripping leak from the gearbox. It looked serious so he immediately called the dealer and expected at least a half resonable response considering it was only an hour or so since he had dropped the car off, the guy more or less wanted nothing to do with it and pointed out the car was bought as seen , spare or repair, my lad checked the sales receipt again and sure enough the Dealer had wrote in the margins " Spares or Repair". My lad unfortunately did not check what he was signing for as he had been engrossed in the printed T & Cs and the rattle at the time. The car when advertised did not mention " spares or repair and at no time during road test , inspection or negotiations was it mentioned or any reference to any kind of possible major fault. After a heated discussion and various insults from the dealer owner my lad the next morning took the car back with a letter rejecting the car and requesting a refund. The owner wasnt there but one of his staff refused to accept the car, the letter or the keys so my lad dropped the letter on his desk, with the keys and left the car with them, took pictures of the car at the dealers premesis, the letter and keys on their desk. As we stand now weve given the dealer 14 dyas to refund the money , next stage will be trading standards then money claim online if he still refuses. My main concern with all this is if he dumps the car on the public road, will that make me as registered owner liable for tax impingement etc.
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