Have been dealing with a complaint concerning SSE customer service staff on behalf of a friend of mine, for a period of about 13 months now. This involves both the distribution and supply parts of the company.
Up to now distribution have agreed to an ex gratia payment of £500 in relation not to the original matter, but in recognition of how badly their customer service staff have dealt with the complaint.
The way supply staff have dealt with the matter is comparable if not slightly worse than the distribution side. However rather than offering any sort of compensatory payment, suppl