Showing results for tags 'dd.'.
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This thread is to keep everyone up to date with my little tussle with Scottish Power. A couple of months ago SP wanted to up our DD by nearly half as much again saying that they predicted we would be using more energy soon, at the time we were in credit with them so I emailed them saying i wasn't happy with the increase, inevitably they responded saying the increase would go ahead, I cancelled the DD and have been paying by Debit Card since, and yes, we are still in credit. As a result they cancelled the plan we were on and put us onto the standard plan, a further email to them saying I wanted the original plan put back in place, their response was as follows: Your previous service package was Online Fixed Price Energy May 2014 which was changed to Standard following the cancellation of the Direct Debit payment plan. We offer the service package with the monthly Direct Debit payment plan. Now, the advisor that sent this email obviously isn't aware of their own T&C's as in the Terms it states quite clearly payment can be made by DD or Debit Card. So yet another email sent to SP ( and the SP Rep on here) this time stating that I want the original payment plan putting back in place. This is no doubt going to build into yet another disatissfied customer thread, you'd think that with this virtually doubling profit, what is it £700,000,000+ now, they would have better customer service
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