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I ordered 3 items on Sunday 27th November, leaving plenty of time for the Saturday or Sunday 3rd November that I need the items (Items were Hard drive, PC case and RAM). The next day I received an email saying one item isn't in stock and I remembered that I forgot to add one item to the order (WD HDD). I phoned up and the item was added on. I emailed again on Wednesday 30th when I checked that it had not been processed yet and was told the RAM (missing item) will arrive with with them on the 31st (today). I checked again today and apparently the item is now due to be in stock on the 9th Nov (even though I was told it'll be delivered to them and sent to me today). Each member of staff is giving me conflicting dates. I desperately required the items on Saturday 2nd or Sunday 3rd November. I am a student studying in Portsmouth and am going back to London for the weekend in order to build a computer for a single mother who is a close family friend. They are currently relying on me, and ultimately them to deliver by then. I asked them to send the other two items but I was told to cancel and redo the order. In the end I have ordered the HDD and case separately and requested next day delivery. I ordered the items in a timely fashion. Their website, then as well as now, clearly states the item is in stock, which was one of the reasons I ordered from them. If I knew, I wouldn't have ordered! Now what I want, is to claim back the next day delivery I paid for because of their incompetence. I have got all relevant conversations via email and screenshots of the item in question which still shows as in stock (goo[dot]gl/5ZTlPr). I didn't order a few days ago, but on Sunday (factoring in the weekend, monday), leaving plenty of time; I had to contact them repeatedly just to get information from them. Is there any legal grounds here in my favor? EDIT: Got a phone call an hour later from the manager. Explained the situation again and she agreed to refund me the one day delivery charge I incurred. Wasn't very hopeful tbh cause of what I've heard from Dabs before, but I'm happy for the result.
Purchased a laptop as a Xmas present (16th Dec), gave it to sister on Xmas day, a few weeks later she said she had the following issues -: Windows 7 Logon screen fills with characters on logon screen (no keys are stuck) If you put the laptop to sleep and turn back on again, the touchpad fails to work (you have to shutdown the laptop and re-boot to fix) I emailed DABS on the 11th Feb, asking if they knew of a fix to the above to which they replied "I am sorry to hear that you are experiencing problems with your item. In the first instance, you would need to contact the manufacturer to discuss the fault with them and to obtain a fault reference number and once you have this, we will be able to create a return for you." I replied that my contract was with DABS and not Samsung, so DABS replied I have created a return for a replacement for you. Please package the goods securely and label as below: Please note that if the goods are found not to be faulty, they will be returned back to you which is why we require the fault reference number from the manufacturer. Thank you for contacting our customer services team. We confirm that once we've received the item(s) from the sales order below, we'll pass it to the manufacturer for repair under warranty. Please note this process could take between four and six weeks TBH I was looking more for technical support rather than a replacement, so where DABS correct in referring me to Samsung? Secondly is 4 to 6 Weeks an acceptable timeframe to handle a return, if I have to go down that road? All input welcome
How do I find out which companies are the same company under a different name? Dabs.co.uk currently have a product delivery issue, something quite familiar to them so our order was cancelled. The same product was found at "BT Shop". We don't have an account so I telephoned to check how they respond before making our first order. It was discovered they are the same people, same database and had the same 45 minute wait time to speak to a service representative. Is there a website which shows listings or a place to find parent companies and associations of on-line business? Is it the law that associated companies disclose this information?