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Found 143 results

  1. Hi to you all who have taken out loans with this company me also being one I feel we are all same unite here cos we are all similar cases loans done by the company mine has been too trauma to put on here its cost me dearly in my nerves etc I just want to say thank you for saying on here to each and everyone of you I know we all have experienced same things to do with this company, please hang on cos I believe there is now light at the end of the tunnel. BLESS YOU all and try relax , sometimes it just takes one more to move the mountain . I had to remember nothing is impossible is it, release is coming we have to remember its just a loan and yours and my views count , whither its 1 person 2 people 50 people 1,000 plus people with same view multiplication is coming or is not needed because sooner or later it just takes the right place, action, things, people to change things.
  2. https://www.ispreview.co.uk/index.php/2019/02/6-years-on-uk-isp-supanet-chase-former-customers-for-unpaid-bills.html A number of former Supanet (Supatel / TimeTalk) customers have been in contact (with ISPreview) to complain that the ISP has recently started chasing them for alleged unpaid bills, some of which include vague demands for up to nearly £800. In most cases those being targeted left the broadband provider 4-6 years ago. From Linked Comments "This all relates to former Time Computers and the subsequent string of offshoots, where money (quits a lot actually) moves in and out of the UK via Jersey. Broadly, there is Supanet, Internexus, Tpad and 6G internet."
  3. Marquis South Yorkshire Customers Beware 7th August 2018. This year we viewed a Chausson Motorhome Best of 10 (2013) at a cost of £32,995. The rear bumper was badly damaged, Marquis said they would fix this if we bought it; they really hounded us for the money. It had an electric bed but Joe the salesman said he couldn’t demonstrate it as he didn’t have the key? we finally picked it up on the 30th August 2018 the salesman was in a rush to get off on holiday so he handed it over to one of the technicians to inform us how the Van worked. He demonstrated the bed but only on Hook up. We travelled home and we tried the bed on the leisure battery. it didn’t work and the battery was showing as completely dead. On Hook up the bed only moved a short distance and stopped. We rang Marquis straight away and the technician told us to go on You Tube to reset the bed! This actually did work, (there is a secret button) but we had to operate it this way every time. By the way the toilet Cassette was filthy from the previous owner? We were expecting a follow up call from Joe, we waited 5 days, when we didn’t hear anything we rang Marquis and arranged through service to bring the vehicle back to be checked out. This couldn’t be arranged until the 1st October. We went away on holiday for a week and rang on our return but the van was not repaired. Several calls were made to Marquis between the 17th October and the 26th October with no luck. We were told that they had ordered new control panels but had been sent back to be remodified presumably from Chausson? We were told a rocker switch instead of a key would now control the bed. T he last panel was sent back to them (Chausson or supplier)? On the 1st November, expected back about the 5th November, on the 12th November we receive a Call to say the Van was now fully repaired. As we couldn’t pick up that day due to commitments we arranged it for the 15th November. The keys were handed over by service, as you would expect we tested the bed immediately as this was the main cause of concern, the key just rotated in the lock which was loose and the bed started and stopped almost straight away the battery showing as dead yet again. The response was “it was working on Friday”? Two Technicians came to talk to the Service Manager, and the Van was taken back to the Garage, 45 minutes later the problem was apparently fixed, except it wasn’t, the problem still existed. The Service Manager tried to operate it without success. We left it with Marquis and politely requested another Motorhome as this one has never worked as it should. We were offered an exchange but they wouldn’t put it in writing. The latest letter we have had 29th November 2018 tells us they have managed to repair the bed and it is ready to pick up. We have sent a rejection of their repair today by registered mail, they will now escalate this to their Head office and I expect they will back up their Manager Andy Milne. Where we go from there I will have to think about. As of today since August we have had the vehicle for two weeks. Is there anything else we can do?
  4. Virgin Media has announced price hikes for its cable service, which includes broadband, TV and fixed-line phones, which will affect five million customers. The broadband provider said prices for “the significant majority” of customers will rise by between £2 and £4 per month, or an average increase of 4.5 per cent. The company said this was a lower price hike than last year, despite the fact that broadband usage on its network had increased by almost 40 per cent since then, with approximately 60 per cent of total traffic now due to more streaming of video. https://www.independent.co.uk/news/business/news/virgin-media-price-hike-customers-bills-broadband-cable-phone-tv-a8494391.html
  5. Important information for DVLA customers: DVLA services READ MORE HERE: https://www.gov.uk/government/news/important-information-for-dvla-customers-online-services
  6. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have been in had they not purchased the insurance. What we're doing to put things right We have designed and agreed a customer contact and refund programme and will refund Ace and Studio customers the premium they paid for the insurance together with interest. The average premium amount to be refunded will be approximately £38. We have identified approximately 330,000 affected customers. https://www.express-gifts.co.uk/looking-after-our-pp-customers And ... https://www.thinkmoney.co.uk/news-advice/bought-cover-from-a-catalogue-company-how-to-get-a-refund-0-8575-0.htm
  7. Ace and Studio customers who purchased optional accidental damage and theft insurance are entitled to a refund Through our own review we have identified concerns with this insurance, which was sold through the Ace and Studio brands, and have notified the FCA. We concluded, along with the FCA that the insurance did not provide adequate value to customers. Therefore, together with Assurant General Insurance Limited and ANV (which is now part of AmTrust at Lloyd's) who were at various times the underwriters of the insurance, we wish to put customers back in the position that they would have been in had they not purchased the insurance. What we're doing to put things right We have designed and agreed a customer contact and refund programme and will refund Ace and Studio customers the premium they paid for the insurance together with interest. The average premium amount to be refunded will be approximately £38. We have identified approximately 330,000 affected customers. https://www.express-gifts.co.uk/looking-after-our-pp-customers And ... https://www.thinkmoney.co.uk/news-advice/bought-cover-from-a-catalogue-company-how-to-get-a-refund-0-8575-0.htm
  8. EDF Energy is upping electricity prices by 2.7%, hitting about 1.3 million customers in the pocket. The company said the rise would add about £16 a year to dual fuel households. Gas prices remain unchanged, it said. As a result, typical dual-fuel customers will see their bill rise by 1.4%, or £16 a year, bringing the typical annual bill to £1,158 a year. The move comes just two days after British Gas became the first of the so-called Big 6 energy providers to break ranks and increase tariffs. https://uk.yahoo.com/finance/news/1-3m-edf-energy-customers-hit-2-7-rise-electricity-bills-093718826.html
  9. There are many people who find themselves in my position . Interest only mortgage coming to the end and there are either insufficient funds or no funds to repay the capital sum. In my case I took out a 10 year Interest Only Mortgage ( Idon't know why it is only 10 years) I have contacted Santander a few times over the last 2 years to see if they would extend the term but they just refer you to customer services to start a whole new loan . I no longer fit any criteria to get a loan . I have never missed a payment even though I am on a very high rate compared to other lenders or teaser rates . I am now retired with a younger wife and four-year old son . I got until February 2017 to find an answer to my problem. I have read the FCA guidelines 2013 but its just guidelines and Santander doesn't wish to play ball. Anybody got any ideas?
  10. Car parts boss banned after failing to deliver customers’ orders READ MORE HERE: https://www.gov.uk/government/news/car-parts-boss-banned-after-failing-to-deliver-customers-orders
  11. British Gas is raising dual fuel bills by 5.5% hitting an estimated 4.1 million customers with a £60 a year hike. The energy giant blamed the move on rising wholesale prices and policy costs. The price of the British Gas standard variable tariff will climb by £60 to £1,161, an average 5.5% rise for a typical dual fuel customer. Mark Hodges, chief executive, Centrica Consumer, said: “We fully understand that any price increase adds extra pressure on customers’ household bills. “This increase we are announcing today is reflective of the costs we are seeing which are beyond our control.” https://uk.yahoo.com/finance/news/british-gas-increases-dual-fuel-bills-5-5-hitting-4-million-customers-085510851.html
  12. RAC to apologise to 1 million customers for breaking insurance renewal rules The RAC will be apologising to more than 1 million customers for falling short on rules on insurance renewals. The motoring organisation has become the latest – and one of the largest – businesses to be rapped by the Financial Conduct Authority watchdog. Rules introduced by the FCA a year ago require firms to clearly show the insurance premium a customer paid last year alongside their proposed renewal premium. They also require firms to show a “prominent, clear and straightforward message” to encourage customers to shop around. https://uk.yahoo.com/finance/news/rac-apologise-1-million-customers-breaking-insurance-renewal-rules-121828308.html
  13. Tens of thousands of customers of rent-to-own firm PerfectHome will share a £2.1 million compensation pot for unfair treatment. Under a deal agreed with the Financial Conduct Authority watchdog, the firm will refund customers in the form of cash payments and balance write-offs. The FCA ruled that at least 2,000 customers were given loans they could not afford. In total, about 37,000 people will benefit from some level of financial redress, the FCA said. https://uk.yahoo.com/finance/news/rent-firm-perfecthome-pay-repay-millions-37000-customers-130642019.html
  14. CMA advises Liquefied Petroleum Gas customers on switching rights READ MORE HERE: https://www.gov.uk/government/news/cma-advises-liquefied-petroleum-gas-customers-on-switching-rights
  15. I'm a keyholder and friend to an elderly gentleman. He took out a loan with Lloyds bank some years ago to purchase a mobility scooter for his disabled wife. She was repaying the loan from her disability income. A few years later, she had to replace the scooter and he got out another loan which consolidated his previous loan. She since died two years ago, he got another loan out to pay for her funeral (which consolidated his previous loan). He is finding it difficult paying this loan off, he had a meeting with a Lloyds staffmember, who advised him to take out another loan to consolidate his previous loan and pay off his overdraft. The gentleman in question is 86, and is constantly short of money - to the extent that he is survivng on Pot Noodles and fig rolls! My view is that Lloyds bank is acting recklessly and immorally, given that my friend is 86 and on a very severe budget. I would appreciate any advice anyone can give. He is extremely loyal to Lloyds bank - never a good thing, to be honest, especially in his case! Hope I posted this in the correct forum - if not, hopefully a mod can move it?
  16. Lloyds Banking Group is to repay nearly £300m to about 600,000 customers over failings in the way it applied mortgage arrears policies, in the latest scandal to hit the UK’s biggest high street lender. Sky News has learnt that Lloyds will unveil a customer contact and remediation programme on Thursday alongside half-year results that will also be blighted by a bigger-than-expected provision for mis-selling payment protection insurance (PPI). Sources said that the redress scheme would cost Lloyds just under £300m, with more than £50m also set aside to cover administrative costs. The issue is understood to centre on the way Lloyds applied policies relating to financial difficulty assessments, leading to some customers being charged in error between 2009 and 2016. https://uk.news.yahoo.com/lloyds-repay-300m-customers-over-mortgage-arrears-errors-173400189.html
  17. Plusnet, a BT owned company, has today been fined £880,000 by Ofcom for continuing to bill more than a thousand ex-customers. http://tinyurl.com/lgdmhyl
  18. Inside the TalkTalk 'Indian [problem] call centre' http://www.bbc.co.uk/news/technology-39177981
  19. https://www.thesun.co.uk/living/2836966/bbc-secret-shopper-finds-two-thirds-of-tesco-customers-overcharged-by-expired-deals/
  20. Around 20 million energy customers (mainly with large suppliers) in Britain are on ‘standard variable’ rate tariffs, and are potentially missing out on significant savings. Ofgem has published its own league table comparing the cheapest and priciest energy deals on the market. The table compares how much customers on standard variable tariffs (often the most expensive on the market) with each provider could save by switching to a cheaper deal, without even switching companies. More than 1.7 million Npower customers could save £261 a year, simply by moving to another Npower tariff. While a record number of people switched in 2016, close to seven in ten households are still stuck on standard variable tariffs, costing £1.4bn in total. http://www.bbc.co.uk/news/business-38314164
  21. Centrica-owned British Gas has to pay 9.5 million pounds ($11.9 million) in compensation to customers who faced billing problems after the household energy supplier upgraded its system in 2014, UK energy market regulator Ofgem said on Tuesday. Ofgem said British Gas, Britain's biggest energy supplier, had shown failings in its registrations, complaints handling and billing processes for business customers and over 6,000 new customers had experienced delays registering with the supplier. https://uk.news.yahoo.com/british-gas-pay-9-5-million-pound-customer-110752334--finance.html
  22. Millions of people who have basic bank accounts may be paying higher fees than necessary.. Basic bank accounts are designed for people who do not already have a bank account and are ineligible for a standard current account .While eight million people have basic accounts, around half of them are still liable to pay fees for failed payments. Completely fee-free basic accounts have been available since January 2016, following an industry agreement. Vulnerable customers who have such accounts are not charged for failed payments, or for going overdrawn. The Treasury figures show that 3.7 million people have accounts that do not conform to the agreement, struck between the government and the banking industry, in 2014. Of those, 3.6 million bank with Lloyds, the rest being RBS customers All the other seven big High Street banks do not charge fees for basic account customers http://www.bbc.co.uk/news/business-38289654
  23. http://news.sky.com/story/fca-says-750000-mortgage-customers-could-net-compensation-payout-10623570 I dont think this is or was a blunder - it was a deliberate action by the mortgage companies.
  24. The consumer group Which? has criticised some of Britain’s biggest banks for failing to invest in security systems that would better protect their customers from fraudsters. Against a backdrop of booming bank fraud, Which? tested the UK’s 11 biggest banks and building societies and found that the security at five of them was still not good enough. Which? has called on the industry to make greater use of two-factor authentication at the login stage of online banking. This combines two identity checks – typically a password or pin plus a single-use pass code sent via a card reader or mobile phone. In its most recent test, carried out in August, Which? found that only five of the 11 banks had adopted such security checks to protect customers. https://www.theguardian.com/money/2016/oct/20/banks-online-security-is-failing-customers-says-which On-line Banking Security Rated http://www.which.co.uk/money/bank-accounts/guides/online-banking-security/online-banking-security-rated/
  25. I ordered a Vodafone SIM only deal on 02 Oct and when it arrived there was no documentation with the SIM other than printed on the back of the sim holede "vodafone.co.uk/getstarted. I could not log into MYVODAFONE. As such on Friday 07 Oct I called for help. I made a telephone from my current supplier (not Vodafone) I spoke with a really confused and extremely unhelpful person in an Indian call centre. This lady stated that she had sent me THREE account name changes and then the I could not possibly have received any texts (despite receiving them on my current supplier number) and corresponding three emails saying "We have changed your user name...." but not actually saying what the new user name actually was. Going forward she called me a liar stating that I could not have possibly received such. Amazingly she then asked me to take my current supplier SIM out of my handset and replace it with the Vodafone one whilst actually making the call. Seriously? - I gave up. I then tried again this morning, with my Vodafone SIM installed called 191 and spoke with a UK customer service agent who repeatedly spoke over the top of me, placed me on hold for extended periods without any warning repeated that there was "No problem" despite me repeatedly stating that I could not log into my online account, that no updated information was sent about my username that I objected to being talked over the top of. The agent then started to raise his voice to me. I asked for a supervisor. I was then told that he had actually not completed the security check and we had to go over one final part. That we did. Now I do not like being addressed by my first name on business communications, I prefer being addressed as Mr ........... which is professional courtesy as they are neither friends or family. Once transferred to a chap called Neil I was asked is this (my first name). I asked to be addressed as Mr.......... I explained I was not happy and that nobody has helped. I complained about the unprofessional and rude abuse from his colleague who was laughing at me becoming upset. He said he had been listening and that his colleagues rude, unprofessional and aggressive approach was perfectly acceptable. I then asked if he had been listening for a while and he confirmed this. As such Neil, the Senior Advisor, knew not to address me with my first name. Clearly he and his colleague were just bored and looking for a laugh on a Sunday morning with no interest in assisting customers or resolving issues. I then decided that as this was consistently abusive and completely useless assistance from ALL at Vodafone who I had sought assistance from to cancel the contract and was put through to a lady called Key in account closures. She was just as bad stating that there was no way agents would act like this and berated me for alleging such. I cancelled the contract. I called the Vodafone complaints team on 08080 044 900 and spoke with Ash in Cairo, Egypt. I explained from the beginning I preferred to be addressed as Mr........ and he stated "Do not give me attitude" - amazing. He spent ages telling me how he had been in post for years and knew his job. I confirmed he had taken me through security and was logged into my account. He confirmed this - acknowledge given that an audit trail was now in place. He started to argue with me that as I had cancelled my contract he was not interested in complaint handling this call. That it was not possible to challenge Vodafone by any process, including the sending of a deadlock letter to me and that I have no right to take the matter to the Ombudsman. This was because despite having a contract with Vodafone now that I had cancelled then called the Complaints team that they were not interested and would do nothing. He also raised his voice, repeatedly, talked over the top of me and denied that he had not properly taken me through security. So in essence Vodafone are happy to abuse customers, support abusive and unprofessional conduct, fail to accept complaints, stonewall and berate anyone who dare complain and fail to process any legitimate complaint. I confirmed that I would contact the Chief Executives office, which I shall do today, and the response was that it would not matter as they really do not care. Avoid this shockingly incompetent abusive company. Another company that has become way to big and staff think they can get away with abusing their customers repeatedly and that nothing can be done to abusive staff.
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