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Energy supplier Npower has been told that it may have to stop sales to new customers unless it can send out bills on time. The regulator, Ofgem, has warned the supplier that it needs to meet monthly targets on late billing. Unless it meets the targets by the end of August, Npower will have to stop all "proactive telesales" to new customers, the regulator warned. In a statement, Npower said that it was apologising to its customers "again". The company has topped the complaints tables for the "big six" energy firms every quarter since the end of 2012. Last month, Citizens Advice said its customer service operations were "unacceptable". Ofgem says Npower has about 400,000 invoices outstanding, affecting about 280,000 customers. Npower also has a backlog of 34,000 complaints which it hasn't been able to resolve within 24 hours Npower must reduce its its backlog of 400,000 outstanding invoices to 350,000 by the end of June, and to 100,000 by the end of August, otherwise it must suspend all telesales calls to attract new customers, and it will also be banned from selling www.bbc.co.uk/news/business-27920284