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  1. Hi, Hoping for some advice. Sorry for the long winded explanation. I have had some sofas delivered to me last week, 23rd May 2018 from Sofology. Two days into having the sofas we noticed, 25th May, one of the recliners was wonky and has not been aligned correctly so I sent Sofology an email with photos asking them to correct this. I received an email telling me I will be contacted within the next week for a service visit. Three days in, 26th May, I now notice a gathering of material on where I sit and the back supporting cusions. I sent an email to Sofology explaining the problem and expressing my disappointment. I also told them I wanted to raise this as a complaint. I got a call from Sofology 28th May wanting to book a technician to correct the alignment issue. I asked the lady on the phone if they will also be looking at the creasing. I was told they has a technician look at the photos of the creasing and they decided there was not anything wrong with the sofa. I explained to her it wasn't fair they made this decision without informing me. She also advised to give it 6 weeks for the Sofas to settle. To keep whacking the sofa regularly. This was done over the phone so I sent an email confirming our telephone conversation, I also attached a further crease which I noticed on the actual recliner. I woke up this morning and the creases/sagging are growing further and the sofas already look 6 months old when they are not even one week old. I have sent them another emailwith further pictures but I am scared they will keep fobbing me off. What steps do I need to take to take this further?
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