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Hi, newbie here. I'm not sure this is a 'consumer' issue, but I do need tangible help . For years I have collected my pension from my Post Office. Or I did until 24th August, when after transacting my pension, I went to pick up papers, when the newly installed ex-Guildford - nightclub bouncer? - sub-postmaster dashed round the counter , slammed his hand on the paper and bellowed I am not having papers from his shop - indeed to enforce his still voluble and physical aggression he hard gripped my right arm - it felt like a stab wound, and frog-marched me from the shop. Thanks to an intended entering customer the doorway was blocked, or I'd have been in a final thrust onto the pavement! This is the gist of my very traumatic and wholly unwarranted ordeal . My arm is still acutely painful, and I'm having relentless physio. I complained to PO, fobbed off by 'customer services' (sis) right through to Executive - citing there's no CCTV in the papers section (pardon, right next to the till?); that this is a non-incident as there is no case for him to answer! (pardon?) and so not even a contrite apology; yet they refuse giving me his surname, et al; that I am not prevented (by Post Office) using that Post Office! I am not risking my life to attempt entering Hades again! Post Office consider the matter done and dusted - heads in sand would, wouldn't they (rhetorical). I am absolutely abhorrent a representative of the post office is allowed to even touch, let alone violently manhandle a customer (frail, disabled pensioner to boot), without someone taking responsibility. Where do they get these (BUCHAN) mental incompetents from? Who WILL help. [i take no comfort that he has upset many customers, yet wonders why his takings went down in three weeks; that a 15-year longstanding employee he initially praised helping him, is now 'incompetent' (huh?) and he's given a "written warning" to (inducing untenable stress, making her ill]. WHO WILL HELP, pls?
Just wondering if anyone else has had Post Office staff try to overcharge them or if it is just my local branch. Several times I have taken packages to my local Post Office and they have tried to overcharge me. The most recent was I took a "large letter" size packet and was told it would cost £3.90, the cost of a small parcel. I queried this and was rudely told to hand it over to be put in the guide. It fell straight through. The cost ended up at £2.29. A lot of elderly people use this Post Office and probably don't think twice about questioning the cost. Believing that the staff will offer them the cheapest option along with all other options.