Deborah Jane asked for help on this one
Don't give up - you will get a standard response that you can't do anything about it from their customer support
- james or jesse.
Contest that several times - keep the evidence and dates because you need to prove this in a later claim,
give them a final deadline -
Argument to use is that CV deliberately mimic the DVLA site to confuse you
- this according to trading standards is misleading and a judge at court is quite likely to support a claim -
Offer to settle at 75 - 80% of what you lost -
Give them a deadline of 10 or 14 days to respond
Say that if you get no response you will take court action to recover
Likely that they will respond agreeing to pay.
You need to prove to them that you are going to be more trouble than it is worth for them .. good luck
JUST BY WAY OF RECAP -
ARGUMENTS TO MAKE:
website misleading - deliberate attempt to confuse consumers
under consumer protection regulations it is not allowed to mislead
- look and feel of CV site designed to mislead
notice to them 14 days to respond
then final demand 7 days
7 days ;
I will commence court proceeding
You need at least two letters giving notice of court action
these are called "letter before action"