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The word Corgi in their business name misled me into believing that it was Corgi's successor. I therefore took in March 2012 HomePlan cover which includes Annual Service. We had problem with the water pressure. We had to refill it after every 10 days. An engineer called and changed a radiator valve in the kitchen. After checking other radiators in the house, he told us that this should resolve the problem. If it does not, it will mean that there is some leakage in the boiler. The problem persisted. He told us to switch off the water supply and mark the needle point. He promised to come back to check its reading. When he came back to check, he said that we had not turned off the water supply. He therefore did it himself and promised to come back the following day. He never did. We left a message on his mobile; but no response. We then contacted Corgi helpline, who said that they would pass our message to the engineer and that he should contact us soon. He did not phone. We waited till 8 or 8.30 in the evening and then restored the water supply. I wanted to lodge a complaint; but I found no their email id to cater for my need. I now wish to terminate the contract. I do not wish them to undertake the annual service either. Could you please help me to be aware of any pitfalls and how to go about carrying out this task and also to recover the amount I have already paid towards Annual Service. Many thanks
I had a policy to cover the CH, plumbing, electrics, drainage etc with Corgi HomePlan Plus. I gave them notice on 23 Oct 2012 that I was moving home on 5 Nov 2012. But they said they could not take advance notice to close the policy I must call back on 1 Nov. Unfortunatley I could not call back on that date, and then with the stress of the move (I was moving abroad)...I forgot. They have now taken another DD from my acount for December and refuse to return it. They acknowledge my call of 23 Oct - it is on their database. But they say "it is not their policy to take advance notice to cancel a contract". What are my rights here? They are the only supplier of many that I cancelled due to moving house that have taken this stance. Many thanks for any advice.. Russ