Jump to content

Showing results for tags 'consumer contracts'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums


  • News from the National Consumer Service
  • News from the Web


  • A Say in the Life of .....
  • Debt Diaries


  • The Youth Academy
    • The Youth Consumer Service
  • Miscellaneous

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start



About Me


Found 1 result

  1. Hello, I wonder if anybody with specialist knowledge of consumer contracts can help with this. I ordered a sofa in a bespoke fabric and with down fillings rather than foam from an online furniture boutique. The retailer sent across an estimate, from which I paid a 50% deposit. The estimate stated 'configuration TBC' (ie whether it was to be a left or right hand facing chaise section). They then e mailed across a Sales Order a couple of days later, which I didn't pay much attention to to be honest, which I have since found out stated 'Left Hand Facing' for the configuration. To cut a long story short, the sofa arrived and the configuration is the wrong way around and it doesn't fit in the room. The retailer never asked me the question about configuration after the estimate was issued, so somebody in house assumed it was LHF. They have since dug up an online chat transcript with me from a couple of months ago, when I was asking if a bespoke order would be possible, I said 'LHF' in that chat apparently. But no order was generated during that online chat, so I don't see how it's relevant. After a long argument, they are offering to accept a return of the sofa for a 30% restocking fee (approx £1000) or to make another sofa if we pay for the bespoke fabric. Where do I stand legally with this? Is it worth pursuing it any further, they say that the onus is on the consumer to check that the details in the sales order are correct. Many thanks for your help, Nicky
  • Create New...