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Found 2 results

  1. CMA consults on draft consumer law advice for care homes READ MORE HERE: https://www.gov.uk/government/news/cma-consults-on-draft-consumer-law-advice-for-care-homes
  2. The Financial Conduct Authority are proposing changes to the way finacial firms handle consumer complaints. The main proposals are; * Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals * Is now proposing to extend period during which complaints can be resolved without need for a formal letter * In addition, complainants will be able to refer all cases to ombudsman service immediately after receiving firm's response * Proposes to improve transparency by requiring firms to report all complaints to FCA, not just those where final response letters are issued http://www.fca.org.uk/news/cp1430-improving-complaints-handling They want to know what you think of their proposals and would welcome comments using the online response form by 13 March 2015
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