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Found 535 results

  1. I bought a Mercedes GL a couple of years ago from a garage who sold me a GOLD Car warranty. My Mercedes GL has a broken Front Diff and I have called in A1 approved to make a claim and they have REJECTED is sighting that it is 'general wear and tear'. The garage has confirmed to me that the part is deemed a a mechanical failure and premature in it's failing and NOT general wear and tear. I also contacted the car sales garage I purchased the vehicle from and they confirmed that the part if a mechanical failure. The garage have been in contact with A1 Approved to go over the breakage and the warranty company are not interested at all. TOTAL REJECTING the claim. I have asked to speak to the Manager/Boss and no return phone call has been given I paid alot of money for this car warranty which has totally failed me and been missold to me. If I cannot use it at this point, then what' the point. Anybody else out there had issues with A1 Approved Any advice out there???? It is going to cost me 1,500 pounds to fix. I really don't see why I should if it should be covered on a CAR warranty.
  2. I'm about to buy a (relatively) low cost item from a small-time online manufacturer who usually sell in large quantities to tradesmen. They have applied a 'low order fee' to make my order up to £50. Are they allowed to do that? (I suspect yes). I noticed in the Shopping Basket breakdown that VAT then also got applied to this fee - are they allowed to do that? Thanks.
  3. I’m looking someone who can help relating to Reeds Rains, a property management company based in Halifax, yorkshire that I used up until October last year and who now appear to have sent me a claims letter demanding £633.90 I realise this is a relatively small sum but i'd like to see if i have any options and not panic and just pay. I left because when i signed with them the contract stated 4 inspections a year, i asked them not to do 4 inspections per year, 1 a year was enough as they're my existing tenants, i've had them a while they'd been great and i trusted them to look after my house. Roll forward 2 years i find out from my tenant that she'd been having to take time off work for 4 inspections every year and was being harassed by reed rains if she didn't reply when they were wanting to arrange them. She doesn't earn a huge amount so taking time off work was difficult and she worked at a hospital so having to sort out cover on shifts. Understandably she was frustrated and got in touch with me They also issued my tenant with a new AST and charged them a fee (which i hadn't realised) so on the 2nd year of being with them, i told reed rains i'd pay the fee for my tenant, count many many emails later from me to them to several people telling them over and over again that i was paying it, they were still harassing my tenants to pay the fee so again, my tenants is left frustrated and upset Responding to their emails and trying clear up their confusion was taking up so much time (and becoming stressful and frustrating for me too), I gave reeds rains 3 months notice (by email and i got a response back from them) and i thought that was that A week ago i found a brown envelope through my letterbox, i was a county claims letter All it says is i owe them £633.90 for a 'withdrawal fee' which i know nothing about, i can't find the contract i signed as remember scanning it and emailing it back to them but i can't find the hard copy Prior to this i don't think i've had any communication (I did have block their emails as kept sending me marketing information (gdpr?) Has anyone been through anything like this or offer any advise at all?
  4. this may or may not be the right place to post I apologize if so.... ive been banned from my partners work on the terms "my partner works there" it is a bar/restaurant, I have never caused damage to the property, I have never threatened, harassed, provoked any member of staff or customer, I have been completely faithful, honest and haven't been a pain the backside, is this discrimination ? I feel its a unfair and pathetic reason to ask someone not to come in. Also on the other-side of things my partner is getting sick of finishing work at 23:00 pm to 12:00am and being made to return to work at 7:30am, I understand the law is 11 hours break.
  5. I bouight a car from a private add in autotrader . I carried out an RAC hpi check and there were no issues. now a finance company (credit plus) claim its theirs and are taking me to court.
  6. Hello everyone, Yesterday I received a Penalty charge note for a parking offence in Budapest in month of August 2016. It is about 6 month ago. The company which is representing the charge is called Euro Parking Collection Plc or epcplc.com I do remember visiting Budapest and staying for few days but I did always paid for my parking but unfortunately I do not have the parking pay and display proof after 6 months of time. They also send me a link for viewing pictures of my caddy parked in the street and had a penalty charge note placed under my wiper which I never found it. My question is if they are are any legal to present parking ticket 6 month old from a different state of Europe. The pictures they sent me does not show anywhere if I had parked there illegally. In one of the picture does show a parking pay and display ticked but up side down or printed side was turned by an accident. As I mentioned that I did went to Budapest but I paid parking where it was required and I also paid the motorway vignette. Shall I pay them, ignore them or file an appeal mentioning the pictures does not show if I was parked illegally. Please help as I really do not want to pay for something I believe is wrong. I have also noticed that the pictures are not on their website anymore.
  7. Hello all, I post in this place like once every 10 years because most things I can deal with myself, but thank God for this place because when i don't know what to do regarding some advice / legal advice, I know this is the place to come to. Anyway I am having an issue with a self storage company in London (one of the big ones). So basically I gave them 7 days notice to close today, and they said they have to charge me £15 because the 7 days 'crosses over' which is basically bull****, I know they're just trying to screw me for money. This is the first issue. The second issue is they sent me back an e-mail saying they 'require the unit to be cleared during office hours for the sake of thealarms on the units' which again is crap, because I was with this self storage company for 6 months and I could take my stuff in and out as I please 24/7, at midnight, outside office hours, weekend, whatever, it wasn't a problem. But now that I gave them 7 days notice to close, they're saying I can only take my stuff out Mon-Fri 9-5, otherwise I'll trigger the alarms. Which of course, if I do, they will promptly charge me like £30 admin fee or something. And bear in mind these 7 days (9th January - 16th January) I've already paid for last month, but they're imposing this new set of conditions. This really is a problem for me because I need to move my stuff out in the weekend, and of course they'll probably put the alarms on in my unit, which they shouldn't do, and then when I move it, it will ring, and they will say they can charge me for this. Is there some Ombudsman that I can go to complain about this? Can I also tell my bank Barclays to block any payments taken out by that company? (They said the £15 they will charge me because of 'cross-over' will go out automatically' Thanks all in advance, and mods, if this is posted in the wrong sub-forum, kindly please tell me where to post it so I can get maximum exposure to this post. Thanks a lot all for reading.
  8. Hello, a CSH newbie here. Please can anyone offer me advice on how to progress this ... I've received a PCN (Parking Charge Notice) via Enterprise Rent-A-Car, informing me of an alleged offence committed at Calder Park, Wakefield, on 31st October 2018, whilst driving one of their hire cars. The contravention carried a £60 fine which Enterprise have automatically paid to VCS (Sheffield) and they've now passed the bill onto me together with a £25 Admin Fee. I was driving the car on company business and the resultant £85 has been taken directly from my salary. The thing is, I don't believe I've committed and offence but because of Enterprise's actions I feel that I have lost my right to appeal, please could you advise what I can do? I've written a polite letter to VCS to offer my version of events in an attempt to appeal the charge, but this was 3 weeks ago and I've had no reply. Thanks for any help. Stuart
  9. I own an apartment which I used to live in around 5 years ago before I moved into a house with my girlfriend, since then it has been let out and I have been paying all of the annual maintenance fees. I gave them my new correspondence address and they have been sending letters for the annual maintenance fees since then. In January 2012 the current management company took over from the previous management company. In May 2012 they applied a £114 late payment fee to my account. I disputed this, didn’t pay the fee and asked them to waive it. They did not respond and they have not chased me for this £114 since then. As the years went by I continued paying the annual maintenance to the present day, I am up to date with this and they have not sent me any letters until I received a letter dated 27 September 2016 where they state that I owe them £978.04 and they will shortly be commencing legal proceedings. I emailed them asking for an explanation and they have emailed over a sheet which explains how they have come to the £978.04: Extracts from their document: 28 May 12 – late payment fee £114 01 Jul 15 – general maintenance reserves including section 20 works £208.38 - paid 10/10/16 01 Jul 15 – insurance excess reserve £67.66 - paid 10/10/16 18 Feb 16 – legal fees re section 146 procedure £450 27 Sep 16 – administration fee £138 Total: £978.04 of which £702 is fees/charges I paid the one-off ‘general maintenance reserve’ and the ‘insurance excess reserve’ today as these seem to be acceptable charges relating to running the building. However, it seems they have added fees/charges/fines to the ‘reserves’ costs which they believe I have deliberately not paid but in reality I didn’t even know about the charges as they did not send me any letters about them. So I supposedly now owe them £114 late payment fee from 2012, £450 section 146 charge from Feb 2016 and £138 admin fee from Sep 2016. Total of £702 in charges which seems extortionate. I must stress they have not been sending me letters in regards to any of these ‘charges/administrative fees’ or the ‘reserves’ charges from 2015. I am totally up to date with all of my management fees and I would have paid the ‘reserves’ from 2015 if they had sent me a letter. I have told them that they have not sent me letters and they said they have. I have checked the address they sent them to and it is correct. I cannot believe they are threatening me with legal action – had I known about the 2015 ‘reserves’ charges I would have paid them just like I always pay my annual maintenance charge, and now they have added so many costs. How can I stop them taking this to court?
  10. Investigation leads to shutdown of ‘asset recovery’ company that recovered no assets READ MORE HERE: https://www.gov.uk/government/news/investigation-leads-to-shutdown-of-asset-recovery-company-that-recovered-no-assets
  11. Good Morning Caggers I have been contacted by Mortgage.Claims for them to review my mortgage and see if I have any claims on my mortgage. They have contacted the lender and it appears they have no history of my mortgage. I am simply paying them but they have no history of my mortgage or anything. 2 things; is there anything I need to be aware of with the above company? Do I need to be aware against claiming against a bank that has no history of my mortgage? Many thanks as always
  12. Hi, I am having problems with a company who are trying to levy on substantial charges that they promised do not apply to me (have it in writing several times as well as verbally on numerous occasions). I decided not to use their services because of multiple failures on their part, but they are still trying to charge me. However the company is watching me online and I can't name them, nor the type of company they are because it's a specific type that there are very few of and they will immediately find it. They find everything I post and then send legal threats saying it's slander. Is there any way I can liase with somebody privately about the issue to get some advice? I'm not sure if I'm taking the right course of action.
  13. Ok, so this is a bit of a long story so I'll try and keep it as short as possible, I'm no legal expert at all. I moved into my new property August 2017, I moved from a previous address which everyone involved knew about. Now where I live is Freehold, but I have a management company who cut the grass etc in the local park, which I have to pay for yearly......I had not received an invoice at all, so I just presumed I would get one yearly one. Now I was in the area of my previous property and it turns out the management company have been invoicing my previous address to demand payment, but obviously as they demand payment every 6 months, it has now created arrears and they have now appointed solicitors to collect payment . I have contacted solicitors and explained everything, they're not interested, just demand money! They told me to speak to my solicitors who assisted with the purchase of the property as they should have informed the maintenance company of change of address. I have contacted them, which they sent me the letter which was sent to the management company, I then forwarded this to the solicitors and they have said this isn't good enough and are going to pursue payment. which I should pay £120 a year to the management company now with arrears and solicitors fees they want nearly £550. They have said I have 7 days to pay the full amount or they will proceed with an Section 121 notice which will add significant charges. My point is, surely it is an administration error on the part of the management company or the solicitors who assisted with the purchase of the house. I was never told anywhere I have to contact the management company to change my address!? All of the solicitors involved knew it was my main residence. What can I do going forward?? As debt collecting solicitors just don't listen and all they do is demand payment. Management company won't talk to me and just say "its in solicitors hands now" Any advice would be great, I'm speaking to my solicitor tomorrow to see where I stand on this, as out of principle I don't think this is my fault at all!
  14. Hi, I have debt with a few different companies amounting to around £19k as a result of my company becoming unable to manage our cash flow. (We were bought down by several of our clients not able to pay us now the inland revenue are winding the company up.) The above aside I would like some advice on what I can do to manage the debt that I have built up trying to support the company which is as follows: Current account: - £2,600 over-dawn - overdraft limit is £3k Credit card 1 - £2,540 - limit is £3k Credit card 2 - £3,145 - 0% interest card for 18 months Credit card 3 - £3,320 - limit is £6,500 Also; A personal account with a joinery supplier to which I owe £7,800. So all in all about £19,405 and increasing daily due to living costs etc. All the debt I have above is from buying materials for the company, going without being paid for several months and not being able to pay my expenses for several months in order to support the company. (I also had £10k invested in the company that I have lost) and; The company's overdraft facility which is £25k shared equally between myself and my business partner. In order to get this we had to sign a debenture in order to personally guarantee it. I didn't include the above because I'm not sure if this needs to be considered for the time being, I guess that's question 1 because the revenue haven't completed winding us up so the account is still live and hasn't been frozen. My current personal circumstances as a result of this are as follows: I am separated from my fiancé and have a child with her that I obviously need to support and at the very least pay maintenance for. moved out and have been living with my mother for just under a year. no assets and no savings. (No car and certainly no house) no job and have not being paid for the last couple of months. The pressing issue I have is the account with the joinery company, which is question 2 My company had an account with them with a small credit limit so both myself and my business partner set up our own individual accounts as a way of extending our purchasing ability. My company's account is settled as is my business partners however mine isn't. As a result they issued a CCJ against me about 6 months ago because we were not able to pay it off. An agreement was reached through the courts and a figure had to be paid every month. As the company failed we couldn't pay this even. The court has sent me an interim third party debt order, the joinery company is seeking to get a court order to demand from my bank the contents of my account. Question 3 I guess is where I go with all of this next, I haven't got any way forward with any way to pay this off, and after years of sacrifice and going without I have come out the other side with less than nothing. I have done a little research into what my options are but I guess taking all of the above into consideration, what is the best approach: Debt relief order - for debts of less than £20k - although i'm now very close to the limit not taking the business's over draft facility so i'm not sure if eligible Individual voluntary agreement - If the above isn't possible perhaps this would work but would everything be covered in this? Bankruptcy - not ideal for obvious reasons.
  15. Hi all, I am new to this site so please forgive me if I have posted in the wrong place. I have been fined £1200 by a magistrates court around 2 months ago. At the time I was not able to pay and was instructed by my solicitor to state that I could pay in instalments once I had an income to avoid a harsher punishment by the judge who was not in the best of moods on the day. I was advised by my solicitor and court staff to contact the collections department for fines to offer an amount I could pay monthly, every offer I ever made was refused for a payment plan but they kept telling me I could still make payments if I wished to do so. To this day, I genuinely have been unable to make any payments. Since becoming unemployed prior to this fine, I had to find a way to create an income. I set up a private limited company in August 2018 working from home selling goods online. I am the director of this company and 100% shareholder. My question is, now that I have started to receive letters from the court stating that further collection acticiry will take place, can bailiffs or court officers take control of assets/stock belonging to the private limited company which I am the director of? Any help would be appreciated as I am expecting a knock on the door any day now. Every week any money I make is being reinvested into existing and new stock, packaging, supplies etc. I am not yet paying myself a wage. I started this company with a surprise tax refund cheque and through selling my personal belongings as I needed to create a source of income as I was struggling to find work. This has paid off as my business is now getting somewhere so to speak. If I have missed any crucial information please forgive me and I will reply asap to any questions or requests for further information. I want to know whether what I have now finally built could be taken away by bailiffs / court collection officers!! Kind regards Hks91
  16. This is a problem which the ferry company keep promising has been resolved, but every time we turn up for our next crossing it just happens again. I currently split my time between my sons in the UK and our home in south west France so regularly travel with Brittany Ferries. On 'Bretagne' there are two lifts with access from the car decks, one is clearly marked on their 'accessible' guide for the ship, the other isn't because it is actually dangerous for a wheelchair user as access involves a 90 degree turn from one narrow corridor to another even narrower corridor at the head of a staircase. The second corridor is so narrow that I cannot wheel my chair myself and the only way to actually complete the turn is for part of the wheelchair to overhang the staircase, which is incredibly scary for me, the person pushing me and any spectators and is an accident waiting to happen. Customer services ashore agree that wheelchair users should not be parked by this lift (I have this in writing) however the loading master doesn't agree and blithely ignores the risk because it's easier to park wheelchair users here. On the last occasion I refused to get out of the car unless we were parked by the other lift and they did give in eventually, however I am sick to death of arguing with them onboard (this is the first time we have won), complaining again and again, getting more reassurances from customer services that it won't happen next time only to start from the beginning again every time. There is unfortunately no reasonable alternative ferry we could use. The only other service going to St Malo is Condor and even if a fastcat had better access (it doesn't, it's a nightmare) it takes forever to get across via the channel islands and we end up having to stay overnight in St Malo before continuing our journey. Other Brittany Ferry services, e.g. to Caen, would be an alternative, but we've had similar issues boarding those ferries and the timing also often means an overnight stop (involves having to book two adjacent rooms to accomodate me and allow hubby to get some sleep, chances of doing this vary from little to none). Ferries are not covered by the Equality Act. Given that we need to continue using Brittany Ferries so don't want to alienate them completely, any suggestions other than keep complaining? I'm wondering if next time I should just not bother arguing, park where they tell us and then insist one of their staff get me to the lift and experience for themselves how difficult it is.
  17. HI All, First is the link to all the court documents so far If anyone can help me i would appreciate any help as i am new to the forum. If i have missed anything please let me know and i can add it. I regret my choice but in 2016 i took fiance on a car with a company called the car finance company, this was all fine up until the last few months where my financial circumstances changed. The company offered a deal which was ok considering at the time my personal credit and the limit available. Last 5 months ago i was made redundant and my ability to make payments on the car changed. I contacted the company straight away to let them know of my personal situation. They asked when i could next make a payment. I Explained that when i :- 1 - Get a new job 2- I mentioned that i may receive a small redundancy payment They rang me back in two weeks time and i explained i had not got the redundancy payment yet so they immobilised the car (there is a tracker of some sort attached to the car) they would not remove it until payment was made, they would not agree to a small amount the payment had to be the same as the original amount 2 Months had passed and i had a new job and i made contact with them to continue to make payment and repay the debt but they refused to deal with me and told me there solicitors would be in touch. The advisors are due, the hold time is 1 hour to speak to them, they ignore emails. They took no care with my personal circumstances. During this process i moved the car and had it put into storage the car at the point is untraceable to the company so i have the car still. Today i received a pack in the post with a court claim i have attached some of the pages which i think is relevant. Statement of liability Total payable including sums (itemised in paragraph 10) £10089.08 Less amount paid £5410.36 Total £4678.72 Shoosmiths LLP 5-7 The lakes Northampton NN4 7SH Can anyone explain to me where i stand with this issue legally please, any help is greatly needed.
  18. I am posting on behalf of a neighbour, not sure if anyone can help here as its beyond me. Husband and wife window company, based at home. They were both working in the business until 3 years ago. Sadly their youngest child was born very ill and she was doing less and less and less work. They claimed carers allowance and took on a part time bookkeeper. The wife hours were reduced and the wages dropped to reflect this. Last year, the accountant upped her wages to be above the threshold and for 10 months they have been claiming illegally. They were not aware of this as the accountant doesn't send weekly wage slips and the wage is more of an entry into the books rather than an actual sum paid into an account each week/month. The accountant has told them that he knew about the benefits and forgot. He refuses to put this in writing! As a layman it seems that they are very naive, trusted an accountant and landed themselves in hot water without going out to defraud the system. Anyone have any advice and able to recommend a specialist solicitor?
  19. Hi guys Just need a little advice really, we were looking for s removals company, we had a quote and they said they could move us no matter what, even if doubled booked they have enough men/vans to cater for that it was to happen We accepted a quote including supply boxes etc, as with house sales dates move and change, they supplied boxes and we Packed and we eventually have a date. Then said they couldn't move us as they have another booking Then then have tried to bill us for boxes. Do.i have to pay, no contact was signed and the verbal contract was they can move us no matter what and it was the removals company who couldn't furfill the contract. Any help with this matter would be great
  20. Hello Caggers I surely can't be alone in being in this position, but I can't find any other threads on the subject. I was rear-ended by a third party (very little damage to my vehicle, but her's was a real mess), and I foolishly followed Admiral's advice in using their recommended Claims Management Company (Albany Assistance - I use the term advisedly!). Long story short, they took five working days (spanning a weekend) to do a whole load of unnecessary investigation, and gave me a credit hire vehicle for the duration (nine days total). Given that they were holding my car hostage, this was all outside my control. However, the third party's insurers are refusing to pay up for the excessive car hire charges, so Albany (through one of their partner companies) have issued a county court claim against the third party herself, but as I have incurred the charges, I have ended up as the claimant. Does anyone have any experience of this type of case, and can give me any advice as to what line to take in court (Monday 12th). Maybe transcripts of any case you might have been involved with or know of??? Thanks in advance for any help you can offer.
  21. Hi I pay smpl on Morgage but they are Acenden now. I've just sent them a Sar in the hope of reclaiming charges as I know I was in arrears about 7 or more years ago with capstone what's my chance of success here? I've just noticed they have cashed the cheque and £10 has been credited to my Morgage account. Is this normal practise?
  22. Just wanted a bit of help with an old company pension plan. Owned a Ltd company but it was dissolved ages ago. Had set up an executive pension plan. The company was just me - so I was only going to be the sole beneficiary upon retirement. Now as the Company is dissolved there is effectively no-one to sign any retirement claim documents. The pension firm says I need to apply to be the new plan trustee - and it will then give me powers restricted to paying the benefits from this plan. But the appointment only lasts for 9 months - and the benefits will need to be dealt with in this time. What exactly does that mean? That i only have 9 months to decide what to do with the fund? what does 'benefits' mean? - all the money or just some? Received letter which gives me 2 choices: wish to be appointed in order to take my benefits with 9m appointment period wish to be appointed in order to transfer my benefits to an alternative arrangement within the 9m appointment period Im a bit confused by it. Are they giving me the option - as a temporary trustee - to decide what to do with the fund? ie transfer to a new pension company, self-administer, take some money out early (if eligible) or to just leave it with them to continue as normal? I just don't get the 9 month limit? Surely I would have to remain the Plan Trustee forever if the company doesn't exist anymore? Or am I missing something?
  23. Does my Employer have to tell me and my colleagues if they are currently looking for a buyer as they wish to sell the Company. Or only once they have found a Buyer. I have just found out that my company which is a Ltd Co and owned by 2 shareholders is having due diligence done with the intent to put it "out there" for sale.
  24. I got into work today to be told that the company has received 2 complaints, and that they are suspending me on full pay whilst they are investigating the complaint. I think it all stems from a post I put on facebook.Here is the post:- So,a particular driver thinks my brother is talking all the time at Friar Lane does He?.Considering my brother cleans more buses than the other 2 cleaners,you are incorrect,and have failed to secure any brownie points.If you think you are clever being a grass, then read this......I am a bigger grass than you.You better be careful now, because I will be gunning after you.The slightest thing you do wrong, or fail to do, I will report you, and that includes failing to fill your defect card out correctly,or failing to record defects that I am aware of from previous days.BE WARNED,AND BE AFRAID. I can only guess that the 2 complaints are from the other 2 cleaners.any advice would be greatly appreciated.
  25. Hi, Having aggravation with a second hand car purchase (in another thread). Feeling a bit of financial pressure. Need to get to Stansted Airport so I thought I'd give a One-way for a £1 rental a go. No luck here either it seems. Booked and paid for a £1 one-way rental from Europcar. Online booking was a bit slow but seemed to go ok. Got a confirmation back and all looked fine. 48hrs before I'm due to pick up I get 2 emails saying don't forget to prepare for your rental and please remember your driving licence etc. 3p.m. today, (19hrs before) scheduled pick-up I get a call from an unknown number to my mobile. It's from the pick-up location for the car and the woman says, 'we don't have a car for you tomorrow, so we're cancelling your booking". I explain that with less than 24hrs notice I'm not impressed and can she please give me a written explanation as to why this is? She refuses and says, "I've told you twice we don't have a car for you". So, I call Customer Services which wastes more time. They say 'It's nothing to do with them and you need to speak with "reservations". Another call and more waste, and yep you guessed it, they say, 'nothing to do with us, you need to speak to the branch.' They do say that the branch should be sorting it out and organising another vehicle, but I'm not sure the call agent has got a full understanding of the problem. So out of interest, I go back to the online reservation and find that there's a vehicle available under the same scheme, with the same destination drop off, for the same dates, but from another not too distant branch. Call Customer Services - No use at all. Can't do anything about it. Verbal acknowledgement that it's not good Customer Service, but they can't do anything. So, I book the vehicle from the alternate location via the web site even though it will be more time consuming for me. Then I go back to the reservation system and there it now shows a vehicle available from the original location for return to Stansted. Just like the one that was cancelled a couple of hours earlier. (I have copied all of this information) Oh. In case anyone else is trying to use this system. It comes up with a "How can we Help You - Web Chat/we'll phone you back" dialog. - This goes to Barcelona and a very nice call agent who is absolutely no use as they can't do anything with these bookings. Question then please: The rental agreement - I believe it's only binding after you have signed at pick-up? , but does a contract exits before this and are they in breach of contract? Certainly their T&C says a whole lot about what the bailee can and can't and how if you don't show for your rental they can charge you £85. Which rather suggests they would like to impose a 'fine' for a customer breaching a contract or have I got that all wrong? Have help greatly appreciated.
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