Hi, I just wanted to relate my experience today with Comets after care service. After speaking with several of their people & emailing comet (& a realistic comet email address seems to take an awful lot of finding) I'm left bewildered & amazed at their indifference. Below is the email I've remitted (I've omitted some reference numbers & my address from this copy & paste). Comet buyers beware. On 27th December we bought a variety of goods from your store. These included a gas hob which was installed & fitted by yourselves. Over the next few days we occasionally smelt gas around the hob & attempted to report it to Comet on Monday 10th January. However 'excessively high volume of telephone enquiries' at Comets end meant we didnt get through until this morning, Tuesday 11th. We advised the situation, Comet advised that we must ring Transco & not them. If Transco reported the hob/connection faulty then we should phone Comet back. Transco had an engineer to us within 35 minutes of speaking with them. He confirmed a gas leak to be emanating from the hob but couldn't clarify whether or not it was the hob itself or if it was the connection that had not been fitted correctly. He advised there was no accesible isolation switch on the hob & that he would therefore need to cap the meter outside - this he did. Capping the meter means we now have no gas - which means we have no hot water (for showers etc), no heating & no hob facilities. We rang Comet back to advise. I have spoken with several people now at Comet, the most recent being xxxxxx & later his manager xxxxxxxxxx. Both say that the very earliest they can get an engineer to either uninstall or reinstall the unit - and therefore allow us to have heating, hot water etc is in 10 days time, Thursday 20th January - somewhere between 8.00 in the morning & 6.00 pm at night. I have explained & reiterated that this means we will have no hot water for personal hygiene, no heating (temperatures during the day currentl circa 6C & on a night in the minuses) & limited cooking facilities. they remain adamant that the best they can do is get someone to us in 10 days time. They have said they can deliver a replacement hob to us on Thursday of this week - but that they have no one to install or uninstall it at that time. They have also suggested we could arrange our own engineer - but this seems very much like trying to wash their hands of responsibility. This is a hob provided by & installed by comet. The work done is described by Transco as being 'Immediately Dangerous'. Comet though say 'we are very busy at the moment. 10 days time is the best we can do. I appreciate it may be inconvenient not to be able to have a shower for 10 days or to have heat for 10 days but thats the way it is.' Just as an aside, the receipt from Comet was stapled by them to a leaflet which includes the following statement:- 'Extra Help If you're having trouble getting your new product set up or it isn't working properly, don't worry, Call us on 0844 800 95 95 for help. We're great at repairing things.....' Frankly this is a disgraceful example of customer service