I check the mail for a friend who as been out of the country for some months, as is his motorcycle. He has recently been issued with a Charge Notice by Highview Parking at a Tesco. It states his vehicle is a white BMW with an 08 registration. These details and the Model stated are correct for his motorcycle. The Charge Notice gives photos of a car, an estate car, a dark blue Volvo, with an 06 registration - all other digits are the same. Clearly a "Robo" Charge for which no one at Highview has even bothered to look at their 'evidence' in their eagerness to gather cash and alienate Tesco from their potential customers, having obtained DVLA data without justification or proper reason. How best to deal with this for maximum discomfort for Highview/Tesco - and DVLA?

I got a PCN sadly I never realised my Disabled badge ran out yesterday. All be it a fair, as my fault for not noticing. The form to me is filled out incorrectly, stating my dark blue car is grey. Would this have any bearing as to the PCN being legally not binding? I ask as every other form I know needs to be filled in correctly or gets thrown out of court ect ect.

Hi All, I bought an item from an online store 18 months ago - it has now gone faulty. The company are willing to replace it, however, they do not have any of my colour in stock for replacement (refurbished models). They have a newer device in similar colours, which I asked if they could replace with, to no avail. Aside from the colour, the replacement device is the same specifications as mine. Can I insist on getting the same colour device as my current one? Or does that lead to only a partial refund being available?

Hi, There used to be a software attached to a website of someone like B & Q which allowed you to load up a photo of a room or wall area and allow you to try different colours to see what it might look like before going out to buy tins of paint you end up not liking. Would anyone know of such a website? There seems to be plenty of those kitchen design types of software, but I have specific doors (external) and inside walls and woodwork I'd like to try seeing in different shades just to see what it might look like and I can't find any website which can do that - anyone know of any please? Ta, andrew1

hi yesterday a car was driving like a nutter behind my wifes car with the young kids in it, she slowed down to let him pass and just as she done it he mounted the grass verge on the left and drove into the left front wing causing a dent, he shouted out of the window and drove off. my 16 year old daughter got the make and reg of the car which was a dark blue Vauxhall insignia, when we reported this to the police they said it must have had fake plates on as the car should have been a white Vauxhall insignia. this seems funny as the wife says it was blue and at 1pm in the afternoon I think she can see clearly. they said they cant do anything as its may be the wrong car? could he have changed the colour, it was a 12 plate car also. any help would be great thank you.

I'm maybe being a bit thick, I thought if it ever happened to me I'd know all the elephant in the room questions but I can't think of anything sensible to ask...... It all started a month or so ago with excruciating stomach pains and loss of appetite [a biggie for me], then a few days ago it got so bad that I went to the quacks and had bloodtests within 72 hours was referred to the local hospital, I'm a funny shade of yellow at the mo so I guess I knew something was going a bit wonky. should have had the biopsy today but it was cancelled and replaced with a phonecall and Oramorph + Zomorph 60mg capsules.... .. I suppose the question is, has anyone had experience of this [Pancreas and Liver] with a relative and how long do I have? I'm not daft and have googled until I'm blue in the face and nothing really tells you what to expect and when.. ..... honestly, I'm 48 and pretty much at peace with everything [might be the morphine tho, lol] so any life experiences gratefully received. The cancer nurse was lovely and asked if I had any questions but for the first time in my life I couldn't think of anything sensible

Hi Please can anyone help with this? A brand new red checked shirt was washed following the label instructions at 40 degrees and the red dye has run into several other garments dyeing them pink/red to the point that they are potentially ruined. Can anyone provide advise on how to approach the store to claim for the cost of the damaged clothes? Thanks for any help?

Hello forum, I hope someone can help me as I'm feeling quite stressed about my situation. I am stressed at the lack of customer service I've received where people misquote prices and don't seem to care you have a timetable you need to stick to - they're quite happy to mess around with timings and not be accurate enough when they quote timings, they just don't care and they just want the sale. Quick bit of background and then will ask my questions. I ordered a Tamla lazy boy sofa 3 seater and a 1 seater (manual recliners) and was told 7-8 weeks for delivery. I was unaware at the time there was a free carpet offer on. The offer was only for 16sq m of carpet anyway on certain carpets. This is what I'm having issues with. To begin with it was never really made clear which carpet was actually included as 'free' but he seemed happy for me to think the £12.99 per sq m was included. This matter was cleared up on a later visit and I switched my attention to the carpet that was actually included in the offer. The sales rep seemed knowledgeable but when it came to sorting out the carpet, he quoted me something that would only have been confirmed by the guy who came to measure my front room. He had not been given any information about my order, just told to measure the front room and quoted me for the price of a £5.99 per sq m carpet. Anyway, I went back to the store in Dartford twice to decide on the carpet and was told that the carpet fitter was not aware that I had ordered a lazyboy sofa which is why his quote was different to what the store quoted. I'm still not sure I was actually quoted correctly at all. I had opted for the £9.99 per sq m carpet anyway which was included as the free carpet and had to paid the remaining balance. I even took a picture and confirmed it with the same rep as before that that was the carpet that would be delivered. He told me it was called pewter. I have since found out that pewter is not the colour I wanted. I generally don't do colour coordination or know the variations of colours but if I show you a picture and point to the actual sample I want then how can you tell me a colour is pewter when it isn't? The carpet fitter came on Saturday morning - called me at 8 am to say he'd be there in 20 mins - so I'm rushing around to get my boy out the house and left my partner to deal with the fitting. When I came back I saw that the carpet was not the colour I was expecting - I had confirmed it twice in the store, even took a photo and made sure it matched with that I told the same sales rep. as above, he wrote pewter. The problem is, and now my questions: I cannot find anything on the contract about what to do if SCS mess up and have the wrong colour carpet delivered, particularly if the carpet seems to be the £12.99 per sq m carpet not included in the deal. It has now been fitted and even my partner said to the fitters that it didn't look the right colour but they weren't going to not fit it or contact SCS to check for any mistakes. It was really early in the morning and my partner let them fit the carpet, he doesn't mind the different colour but I usually sort this stuff out. If I had been at home then would I have been able to say 'no' to the fitters and call SCS there and then? The fitters didn't seem to care about having the wrong carpet. So, I now have the wrong colour carpet. It's not a major problem but my new sofas will clash and I don't know how SCS could confirm one thing and still get it wrong. I just don't know my rights. I'm ok with a different colour carpet but I don't want to be charged any extra for their mistake if they have given me the £12.99 per sq m carpet. 1) Is there anything in law that covers me for the mistake made by SCS meaning I don't have to pay extra if they've delivered and fitted a more expensive carpet? As far as I can see if they have misquoted then they bear the loss because I have already paid them. To add, if it's not the more expensive carpet they've delivered then there really isn't a problem at all and I can just complain that it's the wrong colour and leave it at that and call them incompetent. There is nothing in the contract that I can see that covers this type of event, only matters arising from defects. 2) Is there anything in law that covers me for any mistakes made in their quotations for the carpet fitting, underlay and fixings? - I am wondering if I have been misquoted and paid more than I should have. The fitters were supposed to bring 2 gold bars for the 2 doors but they didn't. I also haven't received the rug doctor cleaning kit which I was promised. 2) I am now worried about my lazy boy sofas not being delivered on time. If delivery takes longer than 7-8 weeks what can I do about it? It seems futile to complain to head office but is there anything is law that covers me? I'm not sure what this would be exactly. 3) I don't know how long I have to inform them of the situation but need to know my rights first. They quote 72 hours for sofa delivery issues but say nothing about carpets. I want to call head office to find out their policy on this but after reading reviews of their customer service I'm not sure I will be given the right information. I will go to SCS today to sort out the rug doctor kit and the gold bars issues. I will tell them I have sought legal advice in case I have been misquoted prices and have been delivered the carpet not included in the deal. I will not be paying any money to them but will ask them to make sure that the tamla lazy boys are on track and again quote that I have sought legal advice in case they are not delivered on time. Until someone can advise me on my rights I will just let them know I am aware of mistakes they have made and will take the matter further if I get any hassle from them. I apologise my writing's all over the place but is anyone able to help me? thank you in advance

We've had trouble with discoloured tap water ever since we moved into this house, I think the neighbours get it too, not sure if it's as bad for them though. We've reported it to the water board several times, but they just say it's normal and acceptable to get slight discolouration from time to time - just a bit of sediment/rust in the pipes apparently. We asked them to fit a filter, but they said they wouldn't do that. Sometimes it's clearer than others, but today it's about as bad as it gets, so I took some pictures and filled a small bottle with a sample, intending to send it off to them. This is what a couple of inches of water in our (white) bath tub looks like: [ATTACH=CONFIG]53325[/ATTACH] Am I expecting too much, is it reasonable to get tap water this colour? My kids drink this stuff, and I'd like to be sure it isn't affecting their health!

Hi everyone, My Father in law very recently got a PCN for parking in a suspended bay. To put it in a nutshell, the council had suspended 6/7 pay and display bays along a stretch of road in South Croydon, for the use of "contractors" working on some pavement improvements on the opposite side of the road. There were signs up which were in my opinion deliberately confusing, as they stated hours between 8am and 5pm, but didn't make it particularly clear that this was a continuous suspension between two dates over three months. Signs were up, but poorly displayed, twisted around or back from the road on shopfronts etc. My Father in law is 86, and pretty with it on the whole, but has a disabled wife who was with him, and he displayed the blue badge as he always does. To cut to the chase.... the PCN says Green...... the Logbook V5 says Blue! no two ways about it! Where do we stand? has the misidentification anulled it? Or will that not stand?

I used to know how to do it but have forgotten over time as I haven't had cause to use it. I have tried looking for it on site including Bookworm's excellent post http://www.consumeractiongroup.co.uk/forum/showthread.php?107001-quot-How-do-I...-quot-A-Dummies-Guide-to-this-Forum I know it requires the use of "color" within parentheses at the beginning and end of the statement, but I cannot remember what the magic words are. Or perhaps some one could kindly tell me where to find it on the site. Many thanks.