Showing results for tags 'cleanse'.
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If you are thinking of trying either of the above products don't under any circumstances respond to any free trial or free sample email offers without first reading the terms and conditions carefully. If you don't check the terms and condition carefully you may find that you have entered into a contract to purchase these at a cost of £90 per month each which the supplier will deduct from your bank account each and every month. Further despite the fact that they send you a months supply, if you don't tell them within 14 days that you do not wish to make further purchase they will take the first £90 direct from your bank account on the 14th.day. The samples are not free. This practice I am told is legal but none the less is a trap to deceive the unwary.
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A friend was recently caught by this [problem] offering 'free trial', not realising that she was actually signing up for a monthly supply on a continuous payment arrangement. Money for postage was debited from her card but alarm bells began to ring and she cancelled card and removed all funds from her account so that no further money could be taken. She did cancel as per their instructions after realising the difficulties people had when trying to get money refunded. So the goods arrived and payment cannot be taken so there can be no refund problem. However there is no trading address on the website (which I believe is not legal) so there was no way of knowing where the goods had been sent from. On cancelling she was instructed to return the goods to an address in the Netherlands by signed for delivery. This will be expensive, so having been completely and deliberately misled by this company she intends to bin them. I don't think this company can have any legal redress on this as they are certainly not adhering to UK distance selling regulations. I would appreciate any advice on the legal implications of this. It is impossible to speak to them - only a message can be left and they ignore.
- 3 replies
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- cleanse
- netherlands
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS
The Consumer Action Group
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