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  1. Morning, Myself and two other passengers had an accident end of Feb 2016 with an EU lorry. I was going through some personal issues so upon advice of a friend handed over the case to a claims management company. The case has been ongoing since. I was asked to pay excess and get the car sorted so I have my car for use earliest possible as this case can take few months. I felt that claims management company isn't acting well so have spoken to them numerously in August 2016 pushing them as much as possible. I heard this phrase it takes time as it is a European company and not local - which is understandable but they didn't really do anything to pursue the the other company etc. I kept moaning and pushing them to the best I can and then 3rd week of December 2016 near christmas time I had my excess money returned from insurance company confirming they managed to get their money back. My 8 years no claim bonus was reinstated too. i spoke to the claims management company, did not get satisfactory answer so wrote them to hand over the case back to me and not pursue with the claim as i would like to either pass it to other company or process it myself. No response as always. I then had a letter from some solicitor in Bury requesting some documents. I replied to them via email saying what have you been doing for a year if you need those documents with me now. Why have you not prepared the case already? did not receive satisfactory response so telephoned solicitors office last week. Spoke to a lady who says the case worker is off today, I said you should be able to provide me with an update as you should have an administrative practice in place than saying that person is not in the office. I was then told that actually it is the manager of practice speaking and she didn't like my attitude and that i will be informed via email. I then waited for 4 working days and upon no response emailed them again but two working days have passed and no response. I honestly do not know what to do? These people are irresponsible. anyway i can hold them to account? anywhere i can complain about them. what are my rights? Do you think i should write them and provide them with 5 working days notice to reply and if not I will hire a solicitor and they will be liable to expenses? I am really lost here so would really appreciate your suggestions please.
  2. Hi everyone, I've tried, and failed so many times to put together meaningful documents to send to many banks over my lending past - so I approached The Claims Guys bacause of their offer: They will contact everyone on my behalf to see if I had PPI, and then I can go ahead and claim myself. I haven't yet sent back the paperwork and of course the emails, texts and phonecalls are starting to ramp up. Has anyone used this facility? Is there any persuasive technique someone can apply for me to just go ahead and do all of this myself? I did start, but got stuck on my first bank and just didn't carry on. Cheers
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