I am looking for some advice regarding the nightmare service from EE.
To cut a long story short
we moved home in the middle of June and needed an new broadband connection.
After issues with two providers I spoke to someone from the EE customer services team
who said that our line was showing as live (I thought it needed an engineer to visit)
and that there is no charge for connection.
I happily signed up for phone and broadband at this stage.
After a week I had still not received a confirmation email about my order and phone customer services.