I don't know if anyone can help me, but i have lived in a Housing Association house for the last 6 years. Recently, they wrote us a letter to say they were reviewing our rent. Then we received a letter informing us that it had gone down by £40 a month.
Around the same time i went to a residents meeting run by the Housing Association. At this meeting it was brought to the associations attention about the decrease in rent, and why it had gone down. They replied that they had overcharged residents certain service charges on the account, such as communal cleaning even though we don't have this service. I enquired if we would receive a refund and was given no reply.
I have since written to the Association and requested a breakdown of services i have been charged for and for a refund of services i have been overcharged for. I have received no response so far. This was 16 days ago.
My question is: can i do an Access Request to ask for all my rent statements since i moved in? What do i do next in terms of taking this futher? Who do i write to?
I hope this makes sense!!
Thank you for any help!!