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Found 3 results

  1. My 89 mother invited a company to quote for a reclining chair after seeing advert in National Press. The company is Orchid Mobility and not the company recently featured on tv’s rogue traders. She ordered a chair and unfortunately paid by cheque as they wouldn’t accept a card. They said she would get priority delivery if she paid in full which she did (£1395). I was on holiday by the way and was unaware of this. The order was placed on 19th Feb with a 4 week delivery promised. The chair has yet to be delivered and now we are in May. Numerous phone calls have resu
  2. HSL Chairs market mainly to the elderly, the shops are friendly , staff all teddy bear types, furniture delivered promptly. Where is the snag? Have a problem and the image crumbles. Given that delivery is four weeks on new goods it took us five weeks of constant calls and hassle to get a faulty chair repaired. They refused to replace this chair despite a serious fault appearing after only one day. No one came out to inspect. The shop staff passed our complaint to the factory who did call and make promises to do somet
  3. Looking for some help with a complaint for my parents. In February 2011 my parents bought 2 Restless leather chairs and a matching stool. 16 months later they noticed that there was very distinct colour fading on both chairs. After informing the company where they bought the chairs, someone from FIRA was sent out in October 2012 to inspect the chairs. His report stated that there was colour fading on both chairs and if you wiped a cloth over the leather colour from the chairs transferred onto the cloth. A repair was then authorised and replacement parts ordered. In January 2013
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