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  1. Sorry this may seem like a long winded question, but I have tried to explain as best as I can. In March 2016 I had a new combi (condensing) boiler fitted under the “Green Deal” due to me being disabled and my old boiler being quite old. The company that fitted it was ESI Scotland Ltd. At first I was more than happy with what appeared to be a great job, however, there soon appeared problems. The waste pump failed and water was leaking all over the cupboard. When the company came out to check they stated that it was as a result of condensation on the exposed pipes and put lagging around them. The leak continued. Someone from “Green Deal” came to inspect the completed work, but were not happy with several things, wires had been left dangling and not clipped, the exhaust pipe looked as if it was too far out and of course the leak. They arranged for someone from ESI to make good the repairs, the guy who came to fix the exhaust pipe just literally pushed it into the wall. The next person stated there was no leak despite showing him images of where the water was dripping. Eventually the leak became so bad that we had to have a bucket under the pump to catch the water which we had to empty twice each day. They decided to replace the pump. The carpet in the cupboard was ruined and had to be thrown out. All then seemed to work fine until Just after the bells on New Year we noticed that there was no hot water. On opening up the cupboard we could smell gas. The Gas Safety Engineer came out and slapped a “DO NOT USE” sticker on it. After contacting ESI they came out and stated that the issue was with the boiler and so was a manufacturers problem under warranty. T oday Vokera came out and after spending some time examining the boiler decided that the issue was not the boiler but the exhaust. ESI then came back out and after removing the exhaust discovered that it had disconnected internally and although they have made a temporary repair (which they say will be fully rectified tomorrow) I feel that this is a result of shoddy workmanship particularly as a result of them shoving the pipe in when they came to repair it. Over the New Year I had no hot water or central heating but did have a Gas Fire which I had to have on almost continually to keep the house warm. Due to my disability I am unable to keep my body temperature regulated properly so relied on this fire to help, now I dread my next Bill. Who can I complain to if there is anyone?
  2. I hope I'm posting this in the right place but I wanted to warn people about Homeserve and the cover it provides for boilers, central heating etc. Briefly, we moved into our house about six years ago and bought cover with Homeserve for the boiler, central heating, electrics, drains, and plumbing. We noticed an intermitent fault with our central heating and reported it to Homeserve very shortly after we bought cover with the company. Namely, the boiler would fire at 15 minute intervals for about 90 seconds whether or not the system was calling for heating. Additionally, the pump in the airing cupboard would continue to run and run. But there was certainly nothing wrong with the heating or the hot water; something was obviously wrong with the control mechanism somewhere. From this point we've just had a saga with Homeserve including the company sending an engineer from Storm Heating in 2008 who recommended a power flush to the system, which I found out after I'd stupidly signed his chitty invalidated my insurance with Homeserve. Following a complaint the insurance was reinstated and I was paid £50 compensation. But the problem was never rectified. Eventually after may be a dozen workmen had looked at our system one man said that it was an electrical problem and that finding it in the system wasn't part of the cover. As the problem was intermittent we just lived with it but this year the problem became permanent. So I contacted an electrician who came and diagnosed the problem. I then called Homeserve who sent Storm Heating out again. The engineer said the system needed a power flush, complete rewiring, which isn't covered by the insurance and was too old anyway. After a fairly pointless conversation with somebody at Homeserve's call centre, I have cancelled our policy with the company. I asked, but did not receive a satisfactory answer, why having complained about this fault for six years none of the engineers the company had sent could find the source of the problem or mend it, how odd it was that Storm Heating's answer to a system control problem was a power flush, and how, having serviced the boiler only last summer, the system was suddenly too old to mend but the company had been taking my insurance premiums each month. I told the operator, you've had six years to mend it and funnily now somebody else has found its source it's too old to mend. I am writing a letter of complaint and will also be reporting them to Trading Standards as I think this is pretty sharp practice.
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