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  1. Are they kidding me? Any advice would be really appreciated. I had a payday loan with this lot a few years back. They never made any checks on me, and lent it totally irresponsibly . I ended up on benefits, and agreed a payment plan with them. They then on the day my benefits were paid, they took the entire amount from me, leaving me with nothing to live on for a month, including disgusting amounts of charges. I was in tears, literally begging them/my bank lloyds for help, they told me tough luck we can do what we like (Literally said this) and the bank told me we wont help. I ended up scrounging and getting into more debt over it. I have just seen that they have to repay people they did over, and I emailed them to ensure I am included. Just got this back: 'Good Afternoon, Thank you for your email. Unfortunately, you are not due redress following a review of your account. Cash Genie has been working with its regulator (the FCA), and an independent skilled person to ensure all customers who were affected by past business practices receive redress. Cash Genie is contacting all customers who were affected. The redress has been verified and you were not affected by those business practices, although we appreciate your disappointment. Kind Regards Customer Support' Is there anything I can do? These guys still give me massive anger, I wish I could meet their CEO face to face for how I was treated
  2. Hi, i need to no if were i stand and if i being o.t.t. but i taken a cash genie loan on12/02.2012 for £200 the month i had a rollover charging me £75 and the same in aprial as i just could not afford 275 at the time after being put on the short time at work also begin a single parent of 3 indepents then to be put on the sick i rang cash genie on the 22nd may agreeing once my fiances had been sorted via with job center i will be able to set a payment plan up with them telling the adviser that i will need up to 3 weeks as as its the jubilee bank holidays and well jobcentre /income support don't rush really ,so any way me not even relising that i had a payment Friday 1st of June until i had a letter on the Saturday stating that i had a payment in to my bank before i could even look at my accounts cash genie had put a e mark on my account leaving me with nothing after calling them also being spoken to like i was a nobody explaining that i have no electric gas and no food being told thats not there problem the only way i can have a refund is to send 1 months of bank statments so i did this heard nothing so wednesday6th june i rang bank asking to stop this payment as it was haning in my account but not able to touch it the reply i got from the bank was nothing we can do untill payment as gone so then i went to cash genie website and placed a complaint i have now recieved a email from them stating they need to see bank statments but why i have sent them already as i was so upset with tsb i switch accounts and have no statments to show gash genie who from the feb 2012 uptill today have had nearly £500 for a £200 loan do i sit and just except this as i did take the loan out or do i stick to guns as i did ring and explain my situation them just not giving me the time to sort anything out let alone comfirm payment plan , i have emailed cash genie again saying pay half the loan back and for the rest of the paymen ill pay instulments no still not good enough am i within my rights ???
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