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Help, My car front and back was damaged by a Shell Garage drive car wash last year. My child was in the car, till this day he refused to drive into a car wash. I found out later that it was a franchisee site. I spoke to the franchisee last year whom assured me that it will be sorted by his insurance company so I did not put a claim through my car insurance. The franchisee has now denial the responsiblity and the insurance company has said no to our claim. I contacted the main Shell customer services and they also said is to do with the franchisee. They gave me his legal trading name in c