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Found 4 results

  1. Please can I have some advice please? My daughter, unfortunately has had some laminate flooring fitted yesterday by Pay weekly carpets. The carpets was supposed to be identical to the laminate upstairs. My daughter was at work and I went to the house to let them in. That morning they had tried to cancel saying the wrong laminate had been delivered and would she have another colour, she refused and they suddenly had the 'right' laminate. The laminate is nothing like the quality that she ordered and is 7mm instead of 8 mm. She has paid part of the cost so far. The company are insisting that the laminate they fitted is of the same quality as she ordered, even though the packaging that they left says different. She is paying for a poorer quality laminate to the one that she ordered. What are her rights if any?
  2. Hi I recently got measured up by a rep from Pay Weekly Carpets. It was a good idea at the time but now after receiving a tax rebate and my brother in law hearing about the price I was quoted, he advises me can point me towards much more affordable sources of the flooring I want fitting and he'll put it down for me. The credit agreement I signed says the £40 deposit is non-refundable. I accept that I probably won't get anywhere with that. What does concern me is that the document has the standard heading of; Hire Agreement regulated by the Consumer Credit Act 1974. But in the key information section there is a line under the heading of cancellation rights that says; "You have no right to cancel this agreement under the consumer credit act 1974, the timeshare act 1992 or the financial services (distance marketing) regulations 2004. I and the rep signed it on 3/11/16. I've just read the Which consumer page on credit agreements and it says I have the right to cancel within a 14 day cooling off period? Can anyone confirm for me that is the case so when I do cancel and they try to argue the toss with me I can say to them there's nothing they can do? One thing that bothers me if they do get nasty is they now have my debit card details so I'm guessing I'd need to cancel my debit card to stop them taking payments, even though I haven't actually signed a separate CPA agreement.
  3. Hello, I moved property 3 months ago. When I chose this location, there were several factors which were very important to me. 1) A NTL connection had to be available, which the estate agent told me was available, and they even showed me the NTL connection. 2) That there was CCTV around the entire property, which there appears to be by various cameras placed around the property. Since I have moved there, I have found out that: 1) The NTL connection is infact a dummy and does not work. I approached the letting agent about this and got the following response: ********** Response: With regards to the NTL. This is the first ive heard about it. And as far as i am aware if you are in a non serviceable area then NTL would'nt install a connection point. If there is a connection point Joseph would assume like anybody else would, that NTL would supply a connection there. ********** 2) The CCTV camera's are ALSO dummies... I also approached them about this and they came back with the following: ********** Response: With regard to the CCTV this would be down to the Managment Company (SLM) TEL: 01482 328068. ********** Now why do I feel like I'm being fobbed off here and that the buck is being passed on. What options do I have to sort this out? Also in light of this, can I dispute the £120.00 administration cost which they said was for 'administration and credit checking'? Thanks and Regards Adrian
  4. I have recently found a place to live after being homeless since January. I went to view the property and it smelled really bad of "dogs". There are carpets in there but they are in a terrible condition. Although I may accept this property, can I force the landlord to replace the carpets before I sign the lease and move in? Thanks in advance
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