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Found 2 results

  1. Recently on a visit to the Staples in Ipswich, I came out to discover I had a parking ticket. As I was running late I didn't have time to go back in the store to dispute this, so returned some hours later to dispute it with the manager there. He was a very unhelpful individual, and said I must have broken some of the T&Cs. I wrote to Staples customer service department, who although very prompt in their reply, said the car park was managed by a parking company and nothing to do with them. I wrote back several times to the customer service team saying it needed to be escalated higher up in the organisation, but got very polite I'm sorry there's nothing we can do replies. I found out who the director for the UK staples was and emailed him directly. Although I never got a reply from him, out of the blue I got another email from customer services saying that they will be contacting the parking company to get the ticket overturned. I don't want to post his name or email in a public forum, but contact me directly if you need to adopt the same approach.
  2. HI everyone I've got a parking notice from a ANPR camera on a private car park - they're asking for £90 (£75 if paid by the 25th). They have a photo of my car entering and leaving with a gap of 43 minutes between. I've read about the "ignore everything from PCNs" concept, but may have a case for appealing, so thought I'd run it past you before saying anything. Here's what happened. I went to pick up a model (I'm a photographer) from some flats where he lives He wasn't ready - so I pulled up in the car park at the front We went to the security guard's desk to ask about parking - he was not there Because of the parking notice signs, I stopped in the car so if a parking attendant came, I could explain why I was waiting When we finally left, 43 minutes had elapsed. ALSO.... interestingly That night there was a crane washing the windows - its clearly visible on both photos It could probably obscure the camera's view of the car park Anyway - what option would you suggest:- 1 - Pay £75 and avoid the £90 2 - Write an appeal based on the fact I was waiting for someone 3 - Write an appeal based on the fact that the camera was obscured by a crane 4 - Totally ignore everything and the resulting hassle from them Cheers
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