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Found 4 results

  1. Hi I placed an order for an EPC with a company called Low Cost ECP but didn't have to pay anything up front. By the time they rang back the next day, I had decided to use somebody else, so cancelled the order on the phone. A few minutes later they sent me an email: Our records indicate that you ordered an Energy Performance Certificate from us on 21/09/2015 and then subsequently cancelled your order. We are writing to advise you that you are required to pay for the service received up until the time of cancellation. The amount of £9.95 is now due as per the terms and conditions of the order. Please be advised that if payment is not received within 24 hours, a late payment administration charge of £14.95 will be added to the order as per the terms and conditions of the order. The above mentioned charge covers our reasonable costs associated with collecting outstanding monies. The amount charged is not proportionate to the amount outstanding. I replied & told them that £9.95 for a 38 second phone conversation was an unreasonable charge & that I wouldn't be paying it. I got no response until 24 hours later, when I got another email: You were given 24 hours with which to make this payment but payment has so far not been received. We advised that in the event payment was not received with 24 hours of the order being cancelled, a late payment charge of £14.95 would be added to the order. Unfortunately, as at the time of sending this email, this payment has not been received. We have therefore been left with no alternative but to apply a late payment charge of £14.95 to the order. This brings the total amount outstanding to £24.90. If payment remains outstanding by 29/09/2015 and in the event we need to write to you then a further administration charge of £50.00 will be added to cover our costs. So far I haven't paid this, but I'm wondering what rights, if any, I have here. It seems that they are charging me £9.95 for a phone call, as if I'd cancelled the 'order' before they rang, there would have been no charge. Part of me is tempted to just pay it & forget about it, but part of me wants to fight them until they give up. I assume what they are doing is legal? Presumably somewhere in the process there was a link to their T&Cs which stated the cancellation policy, but how far can they push this? If I just continue to ignore them, could they end up taking me to the small claims court, sending debt collectors around, affecting my credit rating etc.? Would appreciate any comments cheers, Rob
  2. Hi there, I am a new CAG member so please be gentle.. I have reviewed many many of the threads already discussing the difficulties in cancelling David Lloyd gym memberships but have not found none that matches my very basic situation. My circumstances are this: My wife and I took out a joint membership in early February 2012. However, since then, we have both left our jobs so want to cancel our membership for financial reasons and because we will be going travelling soon. The contract states that the initial term is 12 months and that we need to give 1 month's notice before the end of this term to cease i.e. we have to wait (and PAY!) for another 9 months. I have of course read the T&Cs. Can anyone confirm if there is a cooling-off period we can use to end this agreement now, as we have been in for less than 2 months? Or does anyone have any tips on how to get out of it? Unfortunately, we do not have the excuses of being pregnant, being made redundant, having bad backs etc etc. Many thanks in advance!
  3. I arranged for some plumbing work to be done and paid a deposit. Unfortunately, and through no fault of the plumbing company, I needed to cancel the work at very short notice. According to their terms & conditions I'm liable for 80% of the total contract value - about £700. I accept I should loose the deposit I paid of £200 but am I liable for more than that?
  4. Took out a car insurance policy last week with Performance Direct of Romford, Essex. Although it does not start until tomorrow (Friday 25th March) when I tried to cancel it, they informed me that I will have to pay a policy set up charge of £45. It does state this in their small print but I was not made aware over the phone when I took the policy out. I thought you have at least a 7 or 14 day cooling off period for over the phone sales. Can they legally still charge or is this just contractual bull.
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