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Found 132 results

  1. Hi, I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December) you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery). I was shown it working but they only showed me the front hobs. the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it impossible to cook with). The rear hobs are the only boost capable hobs and boost is the reason I wanted induction hobs. I can only cook one large pan at once as the other large rear hob doesn't work. When I phoned him up about it he said don't worry you have the 12 month warranty (at one point I was told this is a parts and labour warranty, it may have been on the original eBay listing I don't know) and to call him if it got any worse. I felt sorry for him, I don't know why I'm not normally too soft but I said OK. It has got worse, the other day the ring that works normally if you push down on it at the start didn't and I had to cook on the small pan ring which doesn't heat the pan up effectively. it's sort of working again (I have to push on it) but the other rear ring still doesn't work and it means I can't cook two large pans at once. I want him to fix it. He admitted on a phone call before Christmas he doesn't know a lot about induction cookers but said he knows a guy who does and would call me back. I waited a month he never phoned back. The past couple of weeks I've phoned him 3 times and sent him two text messages and he isn't responding or answering my calls. I'd rather he fixed my cooker but if he can't or won't I don't see why I should have to accept a cooker I can only cook one pan on and want a refund. It's my plan to write to him and give him 14 days to respond then try my luck with the online court claim to get my £240 back. I'm on ESA so I think I can claim court fees back? Is this a good plan? Is there anything else I can do? His delivery guy wrote an address on my invoice but I've never been to his shop so I don't know it's correct. Can I ask eBay to give me the address they have for his company to see if it matches? Any help appreciated, I just want a working cooker.
  2. Hi im new to the forum I have recently stopped paying my loan, I recall the loan company sending me out my loan agreement and making me hand sign it in late 2016. If I was to do a CCA will they need to show the signed agreement?
  3. Hello all. I appreciate that this is the wrong sub forum to ask this so hoping to be moved to the appropriate one? My question is what device would you all recommend to record phone calls to such lovely people as banks, etc?
  4. Hi all, I recently had an episode where a customer services manager definitely sniggered when I asked for compensation for being on hold for over 30 minutes to resolve a very simple issue. I called her on it and complained and today, after four chase-up emails to the person 'dealing' with the complaint, got the following response to my asking if the person replying to me had actually listened to the phone call in question as opposed just taking the manager's word that she had not sniggered (as she had alluded to): I’m afraid we’re unable to listen to the call you had with Rachel, the reason for this is because Rachel is a manager within our call centre. Manager telephone calls are not recorded due to the confidential nature of the calls they take. This is to protect the confidentiality of the staff she manages. Thoughts on this, please? Is this reasoning correct?
  5. A teacher who drove into an airport worker following a row over a new £3 drop-off charge has been spared jail after a judge said he agreed the levy was an "absolute disgrace". Graham Benbow, 55, flew into a rage at Manchester Airport when he was told he would have to pay a fee for dropping off a passenger at a departure terminal. An airport official tried to stop Benbow from driving his Mazda through an open barrier but ended up on the car's bonnet before he was carried along a road for several hundred yards, Manchester's Minshull Street Crown Court heard. Benbow, a psychology teacher at Altrincham Grammar School, went over a roundabout before he stopped for police. The unnamed worker was uninjured in the incident but said he "genuinely believed he could die from falling off the bonnet." https://uk.news.yahoo.com/judge-calls-airport-apos-drop-172437507.html
  6. Hi All, In 2014 - there was a clarification from the Information Commissioners Office - on whether the domestic customers were allowed to record calls with utility companies. The article states that the ICO - said this was permissible: http://www.thisismoney.co.uk/money/saving/article-2683569/How-watertight-records-calls-online-chats-case-s-dispute-later.html Now that we are in 2018 - and with all the new legislation that is being passed: Can we get a crystal clear update about what we are allowed / not allowed to do? This should cover - if/how/when we can use our copy in the pursuit of settling a dispute. I think exploring this topic will help many of my fellow community members - as it is one of the very few ways consumers can demonstrate their honesty. My sincere thanks to any, willing to help map this out.
  7. New measures to beat plague of nuisance calls READ MORE HERE: https://www.gov.uk/government/news/new-measures-to-beat-plague-of-nuisance-calls
  8. HMRC calls on online marketplaces to sign agreement tackling VAT fraud READ MORE HERE: https://www.gov.uk/government/news/hmrc-calls-on-online-marketplaces-to-sign-agreement-tackling-vat-fraud
  9. Hi, My elderly parents are getting continuous calls on Mobile and Landline from PRA. If they send a telephone harassment letter will it affect the fact that the debt as it is nearly 6 years old. Thank you
  10. Not sure if this is the right forum to ask this but.... I have a dispute with Rooftop Mortgages over fees they have added to Morgage Redemption Statement. Anyway, late in a long converstaion yesterday with them I asked whether the converstaion was being recorded and was told yes. Q: AM I right in stating that I should have been advised of this at the start of the conversation and given my consent?
  11. I bought an item on Ebay, which the seller claimed had only been used 1 time and was in excellent condition, the only reason why i bought the item. The item arrived damaged, i requested a return as item not as decribed and arrived damaged. Seller refused to accept a return, instead she blamed me for the damage, saying i had caused the damaged and had swapped item and the pictures I had shown of the damage were fake. Seller claimed she has a witness who saw her send the item in mint condition, but i told her it arrived damaged with a dent/chipped, with scratches etc and obviously not used the 1 time as seller claimed. Anway the seller then made a threat take me to smalls court (when she had my money and sent me a damaged item) and is still refusing to take the item back and still blaming me and now claims she can get a witness statement to say she sent the item in mint condition - if thats the case as seller claims, why it did arrived damaged!! In the email exchange with the seller, she is trying to make herself look the victim in all of this. The item is of over £250 Raised return request on Ebay, but seller is blaming me for the damage, how crazy is that, she sent an item not as described, anway time to escalate to Ebay and get Ebay involved because the seller is not admitting the item i received is damaged, even after showing pictures and still blaming me, what do I tell Ebay when I escalate item not as decribed, arrived damaged, seller not accepting responsibility, blaming me for the damage? As for the sellers witness statement to say she sent the item in mint condition, that doesn't count because my pictures show the damage, please please help
  12. 2 years ago I requested DWP several times (verbally and in email) to remove my phone number from their systems and to stop calling me. - Their response to this complaint = "would i like a callback" doh.... Eventually DWP removed my phone number from their systems after I had notified them that I will resort to legal action if they do not do this. Since then, if I have had to contact DWP then I have refused to give my phone number. Some weeks ago I received a phone call from DWP CEO Office. This phone call should not have been made due to my previous request. In response to this phone call I contacted complaints resolution team and spoke with someone who has been dealing with my complaints since 2015, she stated that as far as she can see and as far as she knows, my telephone number has been removed from their systems and she can't possibly see where the CEO office obtained my number from. The cynical side of me suggests that DWP made this phone call out of spite in relation to my complaint of a few weeks earlier where DWP CEO staff implied I am a liar, then when I proved I am not a liar by quoting her a reference number she refused to apologise. I need to stop phone calls from DWP, but despite the fact that they have removed my number from their system, I still receive unwanted phone call from their CEO office. Breach of my privacy by DWP - informing my parents of my complaints.... During the phone call (which should not have been made), DWP first spoke with my father and somehow managed to verify that he is myself. DWP then went on to discuss my previous complaint with my father who was not aware I had a historical complaint (hes only aware of recent complaints). This has made my parents even more stressed in the knowledge of an historical complaint as since they have been helping support me financially during DWP pathetic excuses of they cant pay claim because my go fit note not matches exact date of claim etc. For my parents to learn that I had struggled financially previously and have an outstanding complaint worries them more as they are nearly 80. They were hoping that my complaints surrounding 2015 to present date would result in DWP realising that they are wrong not to pay benefit for sickness, this would then repay my debt to my parents who have been financially supporting me. For my parents to learn of a more historical complaint which has been ignored just adds to their worry. DWP called me 2 years after them removing my number from their system and requesting no phone calls due to mental health reasons. They also disclosed my personal details with my father. For my mother to hand me the phone saying its "DWP talking about your complaint from years ago" with a flushed worried complexion is horrible. I am trying my best to keep her from such worry given her age and health, the same for my father. Thanks to DWP incompetence they are both aware... I need to stop these phone calls! How?????
  13. Charity Commission calls for information about Presidents Club Charitable Trust READ MORE HERE: https://www.gov.uk/government/news/charity-commission-calls-for-information-about-presidents-club-charitable-trust
  14. Bristow and Sutor are calling our home regularly. It's a recorded message for my son who does not live at this address nor has he ever lived here. The problem is that my husband is poorly in bed and the phone ringing disturbs him. We normally get very few calls. When they ring they give the case number three times but unfortunately I suffer with Arthritis in my fingers and I am not quick enough to write it down. There is no regular time for these calls otherwise I would arrange for someone to be here to get the case number. I have tried to get a web chat with the company but keep being told to try later and I've tried completing their email form but it won't be accepted due to no case number. I just don't know what to do now. I see my son occasionally and have told him about the calls but he has said to ignore it. He was declared Bankrupt almost two years ago so I'm not sure what this debt is for. I'd be really grateful for any suggestions. Thank you
  15. The Queen's most senior aides have summoned her entire household to an emergency meeting this morning. The Lord Chamberlain, the most senior officer of the Royal Household, and Sir Christopher Geidt, Private Secretary, will address staff from royal residences as far afield as Balmoral. Sources said the Lord Chamberlain does call meetings from time to time and that it would be wrong to speculate. Scores of staff arrived at Buckingham Palace this morning.http://www.telegraph.co.uk/news/2017/05/04/buckingham-palace-summons-entire-royal-household-emergency-meeting/
  16. Inside the TalkTalk 'Indian [problem] call centre' http://www.bbc.co.uk/news/technology-39177981
  17. Hi All I've been a silent reader of this excellent forum for some time now, but as of now I need a little help/friendly advice. I had an old stlye SLC loan (pre-97) which I'd deferred for many, many years, moving address along the way. Hadn't heard anything for years, then some Erudio letters arrived via an old address, which I ignored (not always the best course of action), and recently I've also received letters from Capquest who I gather are one and the same. Alongside this, I've had calls/texts and have been harassed extensively. Occasionally, I've tried to engage in conversation, but I can't actually get through the data protection checks they ask for at the beginning of the site. Usually, I'd just follow previous advice and ignore - as a lot of people here have done on here. However, and this is where it gets weird. I was forwarded a letter dated last week from Capquest which I subsequently binned, and haven't actually spoken verbally to anyone about this. This morning, my work phone rang, and a guy claiming to be from TM Legal was trying to get hold of me. How they got my work phone I have no idea and was quite taken aback. He asked to put me through security, and I refused as I was at work. (open plan office etc.). Googling them reveals they are a legal firm based down South who deal with CCJs. I checked my credit file, and did a search on the Trustorg site, and nothing is showing up. I'm a bit confused, and have no other outstanding debt whatsoever. What would you do? Would anybody advise sending Capquest/Erudio Statute barred letters? Or just ignoring extensively. I'm pretty sure I've not spoken to them in six years, but I honestly can't recall the last time I sent deferral stuff. Could've been around 2012, but I'm really not sure of this. In addition, I've categorically NEVER spoken to Erudio direct. Any advice would be very much appreciated. Kind regards M
  18. Hi guys, a friend of mine owns a chinese restaurant/take away and has been plagued with 'kids' ringing and 'pretending' to enquire what's on the menu . . . 50 calls a night for about 4 weeks, they shut for 10 days in january and then when they reopened it started again, although 20 calls a day now . . . each time the number is different and when they ring back it doesn't connect . . . the dialling codes were mobiles but then landlines too, however some of the area codes were 100's of miles away! Is there and internet scrambling facility? i'm guessing these kids are using something off the internet, maybe voip or something that can scramble or make up the numbers to hide who's ringing? BT were no help and of course the only option i've mentioned was the True Call facility but they're resisting because of the cost . . . any help would be appreciated! thanks in advance
  19. Hi all I have had enough of stupid calls at all times of the day which are annoying and now a caller chasing something we know nothing about (perceived debt?) Many years ago there was a device talked about on these forums that allowed you to block all sorts of unwanted calls, it could filter out etc and also you could record them to an sdhc memory card, useful for all sorts as you can imagine Does anyone here remember what I am about, I apologize in advance as I did try searching here and also on google but so far I cannot find the exact thing im looking for.
  20. Had a couple of numbers ringing me up but I don't answer as I do not recognise who they are from, could be a [problem], I mean they could leave a message but never do
  21. BBC rip off Britain report on man who set up a premium rate line to make money from cold sales calls received. So far he has made £4k. Could you imagine if a lot of people set these up and these cold calling companies were silly enough not to block them being called. http://www.bbc.co.uk/programmes/p04bpgrv
  22. I’m not sure if CAG is the right place for the bit of advice I need. It’s a tale of the folly of paying a tradesman in advance of work being carried out. At the end of my tale this I ask the following questions: 1/ How can a person make a proper search of the Gas Safe and NICEIC registers; before I accuse this guy of something I want to be sure of my facts 2/ Can my tape recorded phone calls be used in court 3/ We agreed a refund price of at least £150 to £200. An NICEIC registered electrician has quoted £552 for the work Lee Temple said he would carry out. Bearing in mind 2 above is it possible to reclaim all of this or just a maximum of £200. 4/ When the police spoke to me they more or less said forget about getting my money back. Do people think I should forget about it. This is my tale. In early June I had a leak in the bathroom with water coming down into the kitchen. Plumbers didn’t seem interested in such a small job. After hunting round for a few days for a plumber to fix the leak a neighbour who I know and trust recommended someone who was Gas Safe plumber and a NICEIC registered electrician. I was told, he had recently set up his own Ltd gas and electrical company. This plumber turned out to be someone who was in the same class at school as one of my daughters. His sister was in the same class as my other daughter. The company he said was his is called Complete Solutions NE Ltd. Company registration number 10110170. He told me he was the managing director. His name XXXXXXXXXX. Edit We agreed on the price for the job; £480 to fix the leak, install a new shower, fit the shower room with modern plastic cladding and fit a new light and extractor fan. He said he had resigned from his previous job to set up this new company. In so doing he had incurred large sums and would it be possible to pay in advance. He drove a transit van with professional advertising on it with his Ltd company name including the Gas Safe and NICEIC logs. Because he was recommended by a trusted neighbour and with him being in the same class at school as my daughters I gave him £450. This was the 2nd June. We agreed that everything would be delivered to my house on Saturday the 4th June and installation would commence on Sunday the 5th and would take no more than I day. This was the start of problems. About 7 pm on the 4th I phoned to ask when were the parts to be delivered. He told me he had arranged for deliveries to be made to his house. Unfortunately, not all parts were delivered. Delivery of all parts would definitely be made by Tuesday the 7th and he would definitely commence work on Wednesday the 8th. This is how things continued for three weeks with him spending a few minutes here and there doing the installation work. After a few weeks I became suspicious of his plumbing and electrical qualifications. I asked him for his Gas Safe and NICEIC registration numbers. He mumbled something and then hurriedly left. A day or two later on the 28th June he telephoned to tell me he wouldn’t complete the work he had been paid for but would refund what he owed me. He asked how much I would accept. I asked him the cost of the materials and labour charges. He said he would phone back. He never did. But I later phoned him and we agreed he would refund me at least between £150 and £200. He has never contacted me since. Whenever I phone him he immediately puts the phone down. Halfway through this adventure I took the advice of CAG to always try to record phone calls. I recorded him phoning me to say he wasn’t going to complete the work and that he owed me money. In a second phone call he accepts that he owes me at least £150 to £200. Needless to say I’ve not seen him or my money since. I contacted the registered offices of Complete Solutions NE Ltd. They said XXXXXXXX had never been a director of the company, XXXXXXX had never been an employee of the company and he was completely unknown to them. I told them he had their name and logo on his van and that he was trading under their name. They repeated what they had already told me. According to Companies House XXXXXXXX has never been a director. There was a XXXXXXXX as a director but he resigned a few days after the company was incorporated. XXXXXXXX is a Social Media and social friend of XXXXXXXXX. XXXXXXXX on his Socila Media websitepage still says he is a plumber at a company called Catering Solutions NE Ltd, of Killingworth, Newcastle upon Tyne. I phoned them on the 23rd June to enquire about him. Yes they said he resigned in late May/early June to set up his own Ltd company installing bathrooms and kitchens and he was the managing director. They told me he was employed as plumber. When I informed them I could not find his name on the Gas Safe register they said that’s because he was a really an electrician and that was the work he carried out with them ! I told them I couldn’t find his name on the NICEIC register either. The reply was he was a good bloke who did a good job. Edit XXXXXXXXXXX goes by other names, at the moment it’s XXXXXXX but he also calls himself XXXXXXX and XXXXXXXX. XXXXXXXX is the name of his mother and father. XXXXXXXX told me his address was XXXXXXX, Newcastle upon Tyne. I called there. I was told he did live there but shifted 18 months previously. XXXXXXX has another business called BRM Electricals of 2XXXXXXX, Newcastle upon Tyne. This company offers services, amongst others, as electrical engineering and an electronics engineering. He also has at least one other business renovating and renting various commercial and domestic properties. Edit I’ve asked XXXXXXX a few times to refund me my money he promised. He said he had reported me to the police for harassment and being a psychopath. If I harassed him anymore, he said, he would have me arrested. So I reported myself to the police. They said they had not received any such complaint. The police did call at my house. They told me not to make any more enquiries about XXXXXXX. They told me only that people can sometimes get violent if others check up on them. They said nothing else and they added they were talking only in general terms. The police also told me from what I had described XXXXXXXX had not acted criminally in any way. It was a purely civil matter and had nothing to do with the police. So the advice I require if anyone can give it is: 1/ How can a person make a proper search of the Gas Safe and NICEIC registers; before I accuse him of something I want to be sure of my facts 2/ Can the tape recorded phone calls be used in court 3/ We agreed a refund price of at least £150 to £200. An NICEIC registered electrician has quoted £552 for the work XXXXXXXXX said he would carry out. Bearing in mind 2 above is it possible to reclaim all of this or just a maximum of £200. 4/ When the police spoke to me they more or less said forget about getting my money back. Do people think I should forget about it.
  23. As in the title but here goes. Saturday I drove my car 200 miles down to Gloucester to do a deal with a chap that had a van that I wanted for work. In the eyes of we buy any car his van is worth £685 more than my car but we came to a deal that I would give him £1500 plus my car with 55,000 miles on the clock. Since owning that car I spent a small fortune having the clutch and dual mass flywheel done and full service and then also before we did the deal I had all the starter motor changed for a brand new unit, paintwork imperfections sorted as I told him I would and all the wheels refurbished. I went above and beyond to make sure the car was right as I am honest and also didn't want the deal to go pear shaped after travelling all that way. The guy also drove up around 150 miles from his address so we could meet half way so to speak and save one of us travelling too far. We both did checks and I did HPI checks for both vehicles etc.. we both had test drives checked all relevant documents and decided to do the deal. We both drove home and obviously both satisfied. Then today around 36 hours later he calls me to tell me the turbo had blown and oil was all over and he wants me to pay for it. I feel awful but at the same time I can't help but think I have already spent a lot of money on it and we have already done the swap and agreed to the deal. What if the van brakes down or anything happens today,tomorrow or next week I have taken that chance jut as he did. Where do I stand legally with this one? It was a private sale/swap and neither of us are traders or dealers. Many thanks in advance to anyone who can shed some light on this problem as I am losing sleep over it.
  24. Vodafone customers in the UK can apparently expect a significant reduction in spam calls, after the mobile operator installed new barring technology across its network. During pre-release tests, Vodafone claimed it had blocked 425,000 nuisance and [problem] calls in a single day, while over the course of a week-long trial, nuisance call attempts to its customers dropped to under a thousand. The perpetrators, Vodafone said, "realised their calls could not enter the network." http://arstechnica.co.uk/business/2016/09/vodafone-blocks-majority-of-spam-calls-across-its-network/
  25. I will be travelling to France next week,and am looking for a sim card for use in France to call and text back to the U.K. I have looked at several deals but none are suitable.Ideally,I am looking for around 1,000 international minutes and around 200 text messages.I hav elooked at 02,vodaphone,3,I.D(who I currently have a contract with), but none give a good deal for the prices they are charging.Lyca mobile have some amazing offers,but after reading some reviews,I am not so sure.........Is there anyone on here who has been to Europe, and used a sim for contacting the U.K.?.If so, who was the best provider please?
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