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  1. Hi, I hope I'm posting this in the correct forum and I hope someone can help. I'm a sole trader. In May, I had a phone call from a company called Big Green Book who act as a business directory. I didn't want to buy their membership but the salesman gave me the impression I could pay a percentage of the annual fee and get a taster of the service, with another payment in a month's time. He also said that there were many businesses, looking to acquire my product, who posted business opportunites on their website. I agreed, thinking I'd get a month's trial and a lead or two. I paid roughly three months worth as a first payment. I received an email with a receipt and a PDF attachment detailing how to set up my listing. Stupidly, I did not read to the bottom of the document where it states "You have entered into a fixed term 12 month contract and thus there are no cancellations or refunds at any point." This, however, was not pointed out at the time of sale. As I said, I thought I had a month's trial. It turned out the there were no opportunities for my business within that month. Indeed, the opportuities posted were nothing to do with any product I supply. I decided not to continue with the membership. A month after signing up, I received a call asking for the second payment. I refused, stating the reason above. After a bit of hesitation, the caller said I should put that in an email. I sent the email requesting that they cancel my membership and refund my payment minus one month's pro-rata membership fee. The reply I received stated that they "do not operate a wait and see policy on membership fees, your agreed split payments are clearly stated on the invoice." I checked the invoice and sure enough there is no mention of a trial period. However, I am adamant that this was the impression given by the salesman. We have exchanged emails with me stating that I think I have been mis-sold and them claiming I haven't. It's not huge amount of money but it's the principle at stake here. I refuse to be pushed around by this company because of their salesman's method of sale. I wouldn't dream of doing that to my customers. Can anyone help?
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