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  1. Hello, I have 2 different questions to ask please: Firstly, my mum has 2 items with BrightHouse, one mobile and one 'smart ' computer. She returned home from a weekend's holiday yesterday to find her home has been burgled and both items have been stolen. Her contents insurance won't pay out as she is a couple of weeks in rent arrears and the insurance is through the council tied in with the rent. She's in total shock a the moment as the home was completely trashed and is loathe to go in a nd speak to BH due to finding their customer service appalling in the past. Sh
  2. Hi , I am new to the forum and really confused on how the insurance claim process work. We were out 1 day in late dec and when we came back we found the house broken in and completely cleared out of most moveable valuables. I informed the police immediately and they came to asses the situation. This was followed by a forensic person but no prints could be gathered. The police was able to identify the back door as the entry point due to scratches on the door near the lever . The burglars seems to have used 1 / 2 pointed devices to move the door from the hinges and free it up.
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