I am with Smile Bank and have a bundled account with them: that is to say I pay a monthly fee and get various "benefits".
One of them is for an airport lounge pass. You get a small number of free passes each year and can pay a small fee to take a guest in with you.
I recently found out that if your information changes, for example, your credit card expires and you are issued with a new one, of course with a new expiry date, or if you change address, this is not notified by Smile to the company offering the lounge service, called Priority Pass".
If the bundled account is with the bank, albeit it supplied by various external companies for the different services in the bundled account, are Smile not supposed to supply them with information about updates? For example, Smile know when they have issued a new card, and they are also aware of address changes.
Or is this a sneaky way of making more money by not honoring bundled services?