I would like some advice upon whether to pursue a claim for compensation against BT.
Briefly back in February I accepted an offer to transfer my phone line and broadband from Virgin Media to BT.
As part of my original acceptance of BT's offer I had paid a year line rental upfront at the time of order.
Within a couple of days Virgin Media persuaded me to stay by dramatically reducing my monthly payments significantly below what BT had offered.
I then followed BT's procedures and cancelled the order, well within the 14 days "cooling off" period.
As by end of May