Showing results for tags 'bt telephone'.
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Hi I have had numerous issues with BT with billing on the telephone service and BT Infinity service. on the Telephone service has a recurring card payment which BT have not been taking which a complaint has been raised 5 weeks ago, to date no response and have paid bill manually yet my phone line been restricted saying your bills overdue by 0 pounds and 0 pence!! BT Infinity My account is in credit and has been always, today I come home from work find a letter telling me my account has been terminated and the rest of the monies for the remainder of the contract are now due and will be passed to a DCA....hold on a minute? my accounts in CREDIT and my service has NOT been cut off and still working? Call BT and they apparently have no record of the letter and confirm the account is in CREDIT! Also received another letter offering my an upgraded modem! Perhaps they should get their act together and provide a service first and sort their issues out! Currently have 3 formal complaints open with BT, no response to either year 4 weeks and counting.......have requested a Senior Manager calls me Monday morning without fail, no call by midday and I will call them! Lets see how it rolls......
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