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Ok; I've had enough. How do I sue BT? Fibre optics were installed and this was supposed to cure the problems I've been having for the past eight years. It's been installed since November last year. First installed and tested @ the full 40 mb a few months later it drops to less than 20. sometimes less than 2 mb. Today I can hear noise on the line the same as I did eight years ago. This is definatly a BT issue. All my hardware is disconnected. The latest fault was reported last Friday. After many calls a BT engineer was arranged for Wednesday. (BT didn't show) then Thursday (BT didn't show) Now I've received a message telling me it will be repaired by Sunday evening, and still don't know if a BT engineer is expected to turn up. I need advice on the best way to take legal action. Claims are tricky , because BT contract clauses are tight. But I'm 25 meters from the cab. How close do I have to be to get the advertised service? Is this not an advertising infringement?Surely you can't sell a service that drops to less than half advertised shortly after installed?Two engineers were waiting around for five hours when BT didn't show. BT make a very big deal of stating "If it's your fault then you pay for the engineers time." What about my time? and the cost of the other engineers time?