Hi everyone, My first post on here is about the cancellation of BT broadband charge. We have just moved house and cancelled our BT line and broadband at our old address. We had completed the term of our contract so there are no penalties for early termination. We have swapped provide to go with Sky at our new address. I have just received my final bill from BT which includes a £30 charge just for cancelling Broadband and not staying with them... Can they REALLY do this? Whether I am satisfied or not with the service I have to pay to leave?!?!?! That's like going into a restaurant having a meal, on your way out they ask if you will come back and they charge you double because you want to go elsewhere next time! Thanks for any advice Alison

Hi all! I recently signed up to BT for calls and broadband. The phone line was activated on 13 July, as they said it would be, but the broadband arrived late due to some "technical" problems (as BT told me). Broadband was activated on the 18 July. I have had the broadband service for 14 days today (today is the 14th day), and there is a huge problem with the usage monitor. I have a package which allows me up to 10 GB of downloads per month, which for me should be fine. I was with virgin for 3 years previous to this and have never used more than 10 GB in any given month. I received an email after 4 days of the broadband being connected, informing me i had reached 7GB of my 10GB allowance! I had only checked some email (no attachments) and done some casual browsing/facebooking, as i always have. No viruses are present on my pc. Long and short, my usage to date (14 days) is now at 29.2GB, which i know i haven't used. I want to cancel the broadband as the customer service i have received over this matter is non-existant, and it is a faulty service. I have checked the small print and apparently, can only cancel a package element within 14 days of provision of the FIRST service ie; the phone line. Because of this, in effect , i only had 9 days to cancel ( as 9 days into the broadband service had been 14 days from phone line activation). I'd like any advice on how to pursue cancellation as i believe it to be unfair to not permit cancellation without first trying the service! The phone line works fine by the way