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  1. Like many users on this forum we have experienced very poor and unfair practice from CarCraft and wondered if anyone had advice on how to proceed against CarCraft. We purchased a 59 plate Volkswagen Passat from the Lakeside branch for 10k, 45k miles on the clock. 10 months later in early November last year the car broke down on the m25 with my 5 year old daughter in the car. The car needed almost a complete new engine (after many investigations) to repair at a cost of £3600. We had serviced the car according to Volkswagen schedule between the purchase and the breakdown. CarCraft have declined both my initial claim and subsequent appeal to the 'review manager'. The key point car craft are putting forward is that the original cause of the breakdown was a failure of an alternator belt which is not covered within the guarantee. My point is that it cannot be right that a car that new, that is supposed to last to 250k + can breakdown so badly in such little time. Car Craft have sold a car that is not of usable quality, regardless of any narrow guarantee scheme they try to hide behind. We are left with a huge bill. We have a young family and wanted a reliable car, safe car, that would last us for years. We got none of that from car craft, we don't even have an apology. The cost of the repair is huge and car craft appear to be simply hiding behind the useless guarantee scheme. A £10k, 3 year old, Volkswagen simply should not have failed so badly. After two rejected claims attempts from the company I don't see any other option but to try the small claims court and I am looking at the process now. We had to use all our savings to repair the car so are desperate to try to recover the unfair costs. We have also been advised that due to the size of the repair the car us likely to also develop faults later on despite the best efforts of the repair garage. Any advice or does anyone have similar issues? Any advice on the small claims process or car craft responses. Would really appreciate any help.
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