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BT have provided us internet for the last 5 years. It is a slow connection (0.5->1.0Mb/s) because we live 5 miles from the exchange. These speeds we have always accepted as we live in a rural area. In the last few months the internet keeps dropping out and slowing to 50Kb/s. At this speed the internet becomes all but unuseable. BT can fix this temporarly by "resetting profile" at exchange but problem always takes several days to resolve then comes back again in 2-3 days. Now they are saying line has degraded and they will not repair the line and offer to terminate my service. This would leave us with no internet connection at all. Can they do this i.e. not repair a service they have provided for 5 years?
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Reclaim the right Ltd
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS