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  1. i purchased a Shower screen with pivot door in 2010 for £90 off a ebay shop. Today , it worked loose from the frame me and a couple of friends tried to reinsert it back into the frame - upon which the glass shattered cutting both my friend's hands:mad2: The specifications say it is 6mm safety clear glass ,BS EN 12150 & CE certified. Checking on the ebay shop the company just states 25 year guarantee in general - and that's it .And it states it for all its products even the smallest and cheapest. There is only basic vague refund info and nothing fora potentially faulty item. i admit it is 7 yrs since purchase , but, if i can avoiding paying £90 for another , do i have any claim for a refund ?
  2. In January 2015 I was persuaded by TalkTalk to upgrade to a tv package. At the time I didn’t know this was what I agreed to I was stuck with it. I also agreed to an 18 month contract. Last September I changed my address. At first I was told me I had to enter another 18 month contract. I disputed this and TalkTalk accepted that the original 18 month contract beginning January 2015 would continue with any additional contract. In February 2016 Sky offered to refund me the contract breakage fee of £99 if I signed up to Sky broadband and landline. TalkTalk said they would calculate the exact contract fee that was I had to pay and I should not cancel the direct debit until they told me the exact charged that had to be paid. TalkTalk disconnected my landline in late February. TalkTalk then took out almost £200 from my bank account because they said anyone who changes address must commence a new 18 or 24 month contract. This almost £200 was because the contract runs until March 2017. I went to the bank and recovered the almost £200. I’ve cancelled the direct debit. Do you think I should recover the direct debit payments that have been paid after TalkTalk disconnected the landline. Generally how do I proceed with this.
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