The Issue One of the neighbouring offices at my place of work has recently added an EE signal booster box to their office, which effectively acts as a 3G mast which then routes all calls though their internet connection. You can't opt in or opt out to this like on Vodafone or other networks, if someone has one on EE, your EE phone will simply use that connection when in range. I used to get a moderate 4G signal in my office without any call quality issues, but now my phone has a full 3G signal instead. Their internet connection is terrible and my mobile internet often cuts off and calls drop off frequently. Ofcom I've done a bit of research regarding these boosters, and have found that 3G booster boxes are only legal for consumers if provided by a service provider such as EE, as long as they don't cause interference to other people / customers. My complaint with EE I called up a few times, and was told that there is nothing I can do about it, apart from turn on WiFi calling. I can't use WiFi at work. Eventually after speaking to the cancellations department, I got through to someone who seemed to be genuinely interested in helping me. He said I can't cancel without paying the rest of my contract. I quoted the Ofcom document I found, he literally read half of it while I was on the phone to him. We ended the call with him saying he would find out more information. The next day, he calls and says he's spoken to lots of people internally but as it's a brand new issue they've never faced, they went away to look into it more. Eventually coming back with that there is nothing I can do, and nothing they can do about it. They did suggest I speak to the people that have the signal booster, but there is literally around 20 offices that it could be. I suggested about proving me with a signal box but they said they wouldn't because that would cause interference (My phone cut out around 5 times while on the calls with EE due to this bloody signal box and WiFi calling) Possible resolution As my job requires me to be contactable at work, I got permission to use WiFi at work, and so I could use WiFi calling at work, the next time EE called, I told the guy this, and he agreed to end the complaint, and credited me with 1 month free. WiFi calling simply doesn't work I've made several calls at work, and with WiFi calling on, the line is dead on my side, but the other side's phone rings, and is also dead when picking up. I miss a lot of calls now where my phone just doesn't ring. Why I'm posting this I cannot use my mobile phone in the one place I use it the most which is in the office. I need to be contactable as often as possible. I feel like they are breaking the law by having providing a signal box which is causing interference to other devices. I feel that EE should have an opt out feature to allow my phone to avoid using other peoples signal boxes on bad internet connections, otherwise there is nothing stopping anyone from connecting a signal booster to a internet connection designed to drop out every few seconds. Am I overreacting or are EE breaking the law?

Hey guys, I am with Vodafone and have been for a while, I have 3 contracts in my name at the moment with them and my partner has one. since my first contract, I have always gotten very poor signal in my house and the same with my partner. I keep ringing and ringing to try and get it sorted, ideally I want a signal box but I DON'T want to pay for it, I am paying them £37 a month x3 for contracts that I can't use the majority of the time. They keep taking me though "test," and they have never got me anywhere. They fob me off with the whole "there are works going on around your area." When they look at the signal/ heat map, it shows I should be getting great signal, but they don't seem to acknowledge that there are various things that effect signal. When I ask about this signal box they seem like they don't wish to give me one as they always say, "lets run some tests first," ect. when I say I have done every test you have on the 4 different phone we have in the house hold and nothing. They then say I have to go into store to get the box but it will cost me from £50 (with a discount) to £100. I just don't see it fit to pay extra on top of my bill to get the service I am paying for. every time I have gone to get a contract they never give me a signal check, but after doing it so many times myself I know that I should be getting good signal. So what do you guys think I should do all about this. Thanks in advance.