Wondering if anyone can offer advise before we go into what will I am sure, become a battle for compensation.
My business partner & I went to Indonesia in February to design and buy goods for our shop and online business. As it was our first trip doing this we took a couple of weeks to set up our contacts etc. We shipped the goods back in 6 crates. The goods arrived and were cleared through customer by a broker called Global Fallow.
We organised pick up of the goods, it was very stringent and had to give the registration number and drivers details of the vehicle collect