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Found 8 results

  1. Hi, 1. IBERIA: I was denied boarding by Iberia, they have been very slow in dealing with me, asking me for paspost details, birth certificate, bank account in very slow manner, but so far no compensation whatsoever, this goes back to late August. I am not sure what to do now, I threathned them with legal action if they were not to compensate me within 7 days, but nothing from them, no communication either. Shall I take them to court ? 2. LUFTHANSA: I had a flight delay back in 2016, I requested 250 euros, which they paid me, however when I realized it was more as it was a c
  2. Good evening, For once I will submit a question instead of advising, as I am really not sure what I should do. My sister visited for Christmas, she purchased a Eurostar return ticket from Paris to London. The return journey wasn't brilliant... Eurostar advises to reach the London station at least 30 minutes before the departure time. On 26 Dec, she arrived around 45 minutes in advance (because buses to London were slower than usual due to city traffic), just to find an immense queue at the checkin. Time went by and when she reached the checkin desk, the operator said t
  3. Hello all, My parents live in a cottage, which is sandwiched in between two others. To cut a long story short, one of the neighbours is not happy with some windows overlooking his property (despite being frosted). My parents' kitchen window on the ground floor and bathroom window on the first floor overlook his garden. For the last few months, this neighbour decided to erect scaffolding in his garden to hold a wooden board again my parents' kitchen window. As the only kitchen window, it turned the room into a cave with very little natural light. He took this down a few wee
  4. Hi everyone, I hope someone can help my poor friend and her lovely dog. She recently put her dog into boarding kennels for 2 weeks. Upon collecting him he had a gunky eye, the lady who runs the kennels is also a groomer and she explained that she had trimmed the hair arround his eyes to enable her to bath them. Within 2 days the poor little mite was so ill that my friend took him to the vets. She was told that he had a cut on his eye which was badly infected and subsequently has lost his eye. Back to the vets today, less than a week later and now it looks as though he will loose the other
  5. Good morning everybody, I recently traveled from Ibiza to mainland Spain with Volotea. I bought my ticket online through the website http://www.volotea.com Now, I did not print my boarding pass, I had my boarding pass saved on my Ipad. When I arrived at the check-in desk I used the boarding pass on my Ipad to check-in and to check my luggage. This was fine no problem. When I arrived at the boarding gate, for some reason unknown to me, my boarding pass magically disappeared from my iPad (moral of the story never rely on technology) therefore as I did not have a boar
  6. Has anyone else tried complaining about the fact Ryanairs headline price does not include a boarding pass? It's sort of essential for actually flying, and airport check in charges are understandable, but how can it not be in the headline price? At east the excessive credit and debit card charges are being dealt with. Ryanair is, as far as /i know, the only airline that charges you 'extra' for printing your own boarding pass. Sometimes this 'fee' is waived during sales - for some flights - but it should be included at all times. Trading standards weren't interested.
  7. Arrived at Heathrow T5 - 4 of us in the group. Must have arrived about the 45 minute mark before departure. pushed it fine because of a 40 minute tube delay - unfortunately they don't compensate consequential loss and my insurer doesn't cover domestic flights. My watch was 47 and justification came when the check in desk said bag drop closed 50 minutes before! We had all checked in online and only 1 person needed to bag drop. so 3 of us could have gone through no problem, just one person could have stayed behind with checked baggage and took the hit for being 'late'. However, this
  8. Hi, We booked an Easyjet flight to Istanbul and were due to fly yesterday from Luton, however when we got to the airport and tried to check in our baggage we were sent to the easyjet counter. My wife is not an EU citizen but has a UK spouse visa, we had checked with the Turkish consulate before booking and they had confirmed that she could get a visa on arrival as I as a British passport holder would have to do anyway. Anyway the girl at the Easyjet counter and her colleague refused to let my wife board the plane. I tried explaining that she will get a visa on arrival as she ha
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