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Found 139 results

  1. I have received a Letter Before Claim from Gladstones. This is in relation to a windscreen Parking Charge Notice from Euro Parking Services. 1 The date of infringement? 22/4/16 2 Have you yet appealed to the parking company yet? [Y/N?] NO, I HAVE TOTALLY IGNORED SO FAR. if you have then please post up whatever you sent and how you sent it and the date you sent it, suitably redacted. [as a PDF- follow the upload guide has there been a response? please post it up as well, suitably redacted. [as a PDF- follow the upload guide] If you haven't appealed yet - ,......... have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] YES what date is on it 10/6/16 REC'D 13/6/16 Did the NTK provide photographic evidence? YES 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] NO 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] 5 Who is the parking company? EURO PARKING SERVICES 6. where exactly [Carpark name and town] did you park? HOME BARGAINS, BATHGATE, EH48 2RA The PCN asks me to pay up or to provide them with the name and address of the driver, otherwise they "have the right to recover" from me. I didn't reply, but I wasn't driving.
  2. Hello everyone, I have recently issued a small claim against a company, but do not want to go through with it any further. The defendant did issue a defence and requested for Mediation, but subsequently changed their mind. I was wondering if I can still issue a Notice of discontinuance (N279) form before the case being allocated to a track? If yes, which court do I write down? Should I send this via post to the Money Claims centre in Manchester or via email? I have been utilising the new beta Money Claims service, which does not provide information on the matter. I was wondering if anyone could assist me? I'm new to this and this is my first small claims case.
  3. Brief summary of events Defendant householder cut through electricity supply cable encased in concrete under his driveway. Claimant repaired the cable Claimant says cable was 200mm below surface of driveway Claimant issued Letter before Claim(LBC) 4 months later - no previous correspondence and begins "We are now in a position to serve our Letter of Claim pursuant to the Pre Action Protocol for Construction and Engineering Disputes. Claim is in negligence, claims for it's "losses" Included in it's LBC is it's "invoice" for the repair works. (£536) Claimant admits that it's LBC is a 'standard' LBC Many of the defendant's 'failings" alleged by claimant are simply not relevant e.g. failing to properly supervise it's employees & "Failing in all the circumstances to design or implement safe systems of work" Defendant made request for information, most of which were refused, including information aimed at discovering if the "invoice" includes a markup. Defendant made formal response to each of his alleged “failings”. Defendant denies liability. Claimant says that invoice must be paid within 14 days or it will become overdue for payment. LBC was, in fact, issued by and signed by a finance assistant in the Claimant's credit control department, who has dealt with the matter throughout. It is tolerably clear that claimant is attempting to run two mutually exclusive legal concepts - a claim in negligence as per it’s LBC and payment of a debt due under contract. Claimant has not (yet) issued proceedings. Defendant is concerned that Claimant might not, in fact issue negligence proceedings, but attempt enforcement action to obtain payment of £536 alleging that it is collecting payment of a debt due under contract. All comments welcome.
  4. Hi All Im looking for some advice on this one. Back on 20/12/17 i went to park on a carpark behind some shops previously this was an actual carpark for use of shoppers. As i went into the entrance of carpark i noticed a sign on the wall on right hand side as you enter the carpark so i pulled to the left hand side to read it (The entrance is an ally way between 2 shops as shown in my Picture There is no signs visible until you enter the carpark) It said that the carpark is now for gym use and to check terms and conditions in the carpark I left my car where it was which wasnt actually parked in a designated space the carpark in a space and had a look for the terms and conditions but all i could find was the same signs as id already read. I walked round to the gym entrance but couldnt see any terms and conditions there So i just got in my car and turned around and left i was there for 7 minutes then on 11th jan 2018 i received a parking charge notice which i ignored as i never actually parked in the car park just pulled over to one side of the entrance but the number plate reading system had clocked me as i entered on the 13th feb i received a letter from DRP asking for £160 i contacted DRP and a sent them CPR 31.14 Request I then received another letter from DRP on 26 fen 2018 thanking me for my communication but explaining that i couldnt challenge the charge I ignored that and heard nothing until a few days ago when Gladstones solicitors wrote with a letter before claim dated 4th feb 2019 I understand that they will take it to county court Should i just wait for a county court claim and try defend this or is there another avenue.
  5. The story: For months I had parked in a pay and display car park - £3.50 for all day Last August, they changed the machines and put up new signs stating you had to enter your registration number. (I now realise they had switched to ANPR enforcement) Shortly after, I paid for the parking using their new machines. I followed the instructions, entering the registration in full and pressing OK. However, I now know that if you enter the information quickly, the button presses do not all register because the machine is slow to process each key stroke. To make it worse, once you press"OK" to pay, it clears the screen and shows the charge so it is very easy to miss the fact that some of the digits have not registered. The ticket printed out and I displayed it as instructed. When I received the NTK I checked the ticket (fortunately I am slow to clean the car!) and found that it only showed the last 2 digits of the registration. The first first 5 digits had not registered. I had paid the full fee for a day's parking. I appealed to HX parking with pics of the ticket, saying I had taken all reasonable steps to comply with their T&C's and that I did not know why their machine had not logged my full registration. They rejected the appeal. I appealed again to the IAS: "I contend that the means of recording the stipulated data were at fault and that I have discharged my contractual obligations by all reasonable standards. I have paid for the service of parking in full and on time. The parking company has suffered no loss and this charge of £100 is specious." This too was rejected with a copy of number plate entries for customers preceding my ticket and immediately after my ticket which showed that they had been able to register their full number. I did not pay and have now received the Letter before Claim from Gladstones Solicitors. I intend to contest this as there has been no loss on the part of the operator, I paid in full for a day's parking and the means they provide to allow me to comply with their T&C's is overly sensitive and fails to operate correctly if used in a manner that in itself is not unusual or unexpected (i.e. rapid keystrokes). Data as requested: 1 Date of the infringement 26/07/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date]: 31/07/2018 3 Date received 11/08/2018 (returned from holiday on this day so it actual date of delivery is unknown) 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] No - is this important? 5 Is there any photographic evidence of the event? ANPR pic of arrival and departure 6 Have you appealed? [Y/N?] post up your appeal] Yes - see below Have you had a response? [Y/N?] post it up Yes - see below 7 Who is the parking company? HX Car Park Management 8. Where exactly [carpark name and town] Fleet House Car Park, Wharf St. South, Leicester, LE1 2AA For either option, does it say which appeals body they operate under. IAS If you have received any other correspondence, please mention it here Letter before Claim (see below)
  6. Hi I've received a 'letter before county court claim' from ParkingEye regarding an unpaid ticket and I would like your opinion and advice please. I like to think it's just scare tactics but I want to be sure. I parked on a Tesco car park, supposedly overstayed (3 hours on a 2 hour max stay. I disputed the ticket with a POPLA template I found here that at CAG that said I don't acknowledge the debt, don't have to name the driver, and that I will defend myself at POPLA if need be. This has worked the other times I've had tickets but this time I've received a new and different response. In bold, capital letters it states 'letter before county court claim' and straight away this just screams 'we're trying to scare you'. The letter notes when and where I was caught by their cameras and that the charge was for breach of contract and that when they rejected my appeal I had 28 days to lodge an appeal with POPLA and that as I didn't appeal, the ticket must be paid. To be fair, I thought I only had to appeal to POPLA when PE took me to POPLA (and I was there to defend myself - not preempt my defence by writing to POPLA myself). Next it details how to contact PE to make payment within 30 days and that if further action is required and court proceedings are issued then costs will be incurred - including £50 solicitor's costs and £25 court claim issue fee - and that no costs have been added at this stage. I think this is scare mongering because AFAIK extra costs cannot be added and that £50 wouldn't even cost solicitor costs anyway. The final paragraph is to draw my attention to the Supreme Court's decision 'concerning the value of PE's Parking Charges and the judgement granted in PE's favour, delivers a binding precedent in respect of the sum sought as the Supreme Court found that the Parking Charge was set at a reasonable amount'. On the flip side was further details about a judgement on 4th Nov 2015 in PE vs Barry Beavis, dismissing his appeal on both grounds, and that the Supreme Cour found that the Parking Charge issued was neither unfair nor penal; that the Court agreed with the analysis proffered by HHJ Moloney and the Court of Appeal that £85 was neither extravagant or unconscionable; and that this judgement is binding upon all lower courts and independent appeals services. The remaining pages of the letter includes a 7 point 'further information (see screenshot), info on where to get debt advice and how to flll in the reply form, the reply form itelf which inludes options such as 'I owe the debt', ' I owe some but all of it', 'I dispute the debt', 'I will pay now'. 'I need more documents/information', and a financial statement form. Your advice is much appreciated.
  7. Hi all, Been a while since I've been on here. Have received a letter before action from Kearns on behalf of link financial for an old MBNA credit card debt. The debt is circa 2007. I haven't been chased on this or had any correspondence on this or made any payments on this for over 6 years for sure. I have attached a copy of the letter. Please advise course of action? If I am honest, I have moved address and Link have recently chased me for another one and I feel they are phishing on this one as I basically disappeared for 6 years. Letter attached for advice. Thanks!
  8. I have just discovered this site and forums, and fear I have made a terrible hash of dealing with Erudio with regard to my own and my husband's old Student loans (My own: 1 from 1990 (unsigned by SLC) for £420 but due to 9.8% interest (!!!!) now over £800 and really should have been written off had Erudio not been involved; and my husband's: 4 from 1993, 1994, 1995 and 1996 respectively and over £5,000). We had been happily deferring re-payment of these loans over the years until Erudio took over. The first inkling that we had that they had been sold to a bunch of debt collectors were involved were the classic "you are in arrears letters". At this point in our lives we were both suffering from health conditions (I had had a nervous breakdown and have since been diagnosed with an autistic spectrum disorder and my husband has since been diagnosed with IBD) - whether this had an impact on our judgement I don't know. We did initially ignore these, and people were saying definitely not to fill in their deferment forms, so we didn't do that either. We have historically been a fairly low income household, and I have never made any re-payments on my loan , whilst my husband briefly made a couple of repayments.(I cannot remember in what year.) We were harassed on a daily basis by telephone calls- often several times a day. My husband's account was then transferred over to Capquest, which did freak us out a little, I have to admit, never having dealt with debt collectors before. The same situation occurred with the letters and phone calls with Capquest. They seemed to be not taking any action on my account. We sent CCA requests in June 2015, to Erudio and received the copies at the end of July 2015. I complained to Erudio in writing about their tactics, their harassment, and asked them to remove the arrears from the account and to consider back dating deferment . I even took this to the FOS - no joy. I complained to SLC and said my loan had been miss- sold - I think I also took this to FOS - also no joy - I was told that I would have been able to access commercial lending operators!! We wrote to the director of Erudio explaining our situation and please could we just defer!! I believe the response was : Capquest are dealing with your account now - talk to them... At this point I became tired and gave up - they just wanted all the money and there seemed no scope for returning to the good old days of deferment. And it seems our accounts would never be written off now as we had broken the terms and conditions - welcome to harassment for the rest of our lives!! Last year Capquest were still harassing my husband - his mental health has been badly affected by his physical health - and he did not work for several months - he works for himself but did not have the money in his businesses to pay himself whilst he was unwell. I wrote to them and told them to back off in no uncertain terms. Neither of us claim disability benefits, we claim tax credits, which has kept us afloat. It had all gone fairly quiet on the Erudio front until a few weeks ago when a "remedy of account" package arrived with statements dating back to 2015, for my husband's loans. Closely followed by default letters for each loan (1993, 4, 5 & 6). And then last week a letter from Drydensfairfax solicitors which appears to be a letter before action. What is interesting is this : ----------------------------------------------------------------- Full details of the debt are set out below: . The amount owed is £5341.45 and no charges/interest are being added at this stage. . A statement of account is attached. . The agreement this debt relates to was entered into between you and SLC on 9th Dec 1993 and assigned to Erudio on 22 Nov 2013. A copy of the agreement can be requested using the reply form. --------------------------------------------------------------- They have stated that the whole amount relates to the 1993 agreement - in which only £800 was borrowed. The reply form also includes boxes where you can dispute the debt. With regards to my account, I have received the same "remedy of account" statements that my husband has, and, yesterday the same default letter. I believe it to be going down the same route. We do not have the money to pay these loans and are still under the re-payment threshold. I do not know what move to make next - as I understand that now they will never be written off, and I don't know what strategy to employ to deal with this new development. Any advice would be hugely appreciated.
  9. I'm with Scottish Power pre-payment meter with key. Put £15 on card as usual. The gas meter read "error call help". So rang up and had the gas machine replaced with a new one. The person on the phone said they'll give me +£10 credit. Got new card in the mail later. Placed £5 to test. No extra +£10 credit, just the £5 I put on, and I still have the receipt of the original £15 and the old card. What are my options if they say they can't do anything about the £15? Not too bothered about the promised credit.
  10. When I was caught using my mom's freedom pass, 'the caution' was read to me AFTER I answered all the questions and was asked to sign the notes. I was NOT asked to review the notes just to sign. Is it how it is supposed to be done? After the questions and my signature the caution followed and I just felt sick. The officer offered free legal advice but I refused because I was mentally and physically unable to continue. Can I still request free legal advice should I go to court? I think I wasnÂ’t informed that I DID NOT have to answer the questions WITHOUT legal adviser. My mind is pretty fuzzy on the above but this is what I remember. In hindsight I would have answered everything with a free lawyer but to be honest I think I answered everything truthfully anyway... but: Was the caution read to me legally in this order? Should I mention it in my apology letter? With a case number saying to fill in the form on the reverse of the letter with plead guilty or not guilty within 10 days – no intention to prosecute yet. I intend to plead guilty because I did commit this offence. If I accept committing the offence I need to provide any exceptional reasons as to why they should not prosecute me. They stopped me just after I crossed the tube gates at Northolt station so I didn't have a chance to actually make any journey. After all the questioning they let me out and I went back in using my credit card. I only have 4 days to reply as I only received it today (I was checking the post ever since the incident – it took them only 4 days to write it to me – is it a bad sign?) so I only have a week to reply L. So please can you help me understand: What the legal consequences will be? I am talking about worst case scenario. I am pretty sure I will be prosecuted, will be given a criminal record, huge fine (how much do you think?) but will not be jailed as this is my first offence? Or am I wrong and can get to prison? Will my employer need to know? Will I get fired? If this happens can I appeal and how? [*]My exceptional reasons (I guess these are the mitigating circumstances) is my mental illness. I have suffered from depression, anxiety, associated disorders and side effects caused by being on antidepressants for about 10 years – all is GP documented. As a result I have suffered from frequent serious disorders – just imagine the worst for a depressed person as I donÂ’t feel like providing such details. In addition I recently started a therapy to stop smoking and the side effects of the medicine are severe and are not helping my mental state. Especially the last 2 years have been very hard for me, I lost my job, my person life crumbled, I had difficulty getting out of bed and so onÂ… and finally 3 weeks ago I found a job (which again added a lot of stress as I want to keep it at all costs) and I was caught only after 2 weeks of working. [*]I was asked if it was my first time: I honestly donÂ’t know and this is what I answered. My mom and I keep exchanging bags and stuff and I have been too stressed out to check which card I had in my bag – they have the same cases. So the worst case scenario is that I have been using it since January/February this year but irregularly like 1-3 times a week or weeks of not using it at all. [*]‘the cautionÂ’ Was read to me after I answered all the questions and was asked to sign the notes. I was not asked to review the notes just to sign. Later came the caution and I just felt sick. He offered free legal advice but I refused because I was mentally and physically unable to continue. I think I wasnÂ’t informed that I didnÂ’t have to answer the questions without legal adviser. My mind is pretty fuzzy on the above but this is what I remember. In hindsight I would have answered everything with a free lawyer but to be honest I think I answered everything truthfully anyway but: Was the caution read to me legally in this order? I.e. after I answered all the questions and was asked to sign the notes without reviewing them? ​ [*]Apology letter I intend to write everything that happened, the card/bag mix up, my mental issues, plead guilty, apologise, ask not to be prosecuted, not to get a criminal record, settle out of court, offer the payment of all the associated fees and penalty etc. Does it sound right? Should I add something about the caution that to me should have been read at the beginning? Should I add anything else to help my case? ​ Thank you very much for reading this! As you can imagine I am losing my mind, I am scared, terrified I overmedicate so that I donÂ’t have to thinkÂ… any words of wisdom will help so please, I am begging you help me if you can.
  11. Hello CAG, I have received Letter Before Claim. Briefly will explain how does it happen. In 2017 23rd December me and my friend decided to do surprise for our fried who lives faraway, more then 140 miles from us. In car park (car par is allocated to block flats where lives our friend) we arrived in late evening around 10pm and park on visitor parking space. Due to late evening and Christmas hustle I did not saw any of Private land parking sign. In a next day 24/12 Christmas day our friend ( flat owner ) released that we need parking permit to stay in visitor parking. She was run out of permits and obviously on Christmas day she could not get any new ones. When I went down stairs to move my car I saw that I have already PCN. Now about LBC (Letter Before Claim ) This letter is from Vehicle Control Services LTD If I do not pay 160 £ they will commence legal proceeding against me without future notice. Principal Debt £160.00 Estimated Interest £7.43 Estimated Court Fees £25.00 Estimated Total £192.43 In the envelope they have enclosed a reply form giving me several options/tick boxes: I agree I owe the debt I owe some of the debt but not all of it I don't know whether I owe the debt I dispute the debt (I can explain why in a separate document) I will pay what I owe now I will pay but need time to pay I am getting or intend to get legal advice And then another section where I can request documents from them e.g. a copy of the written contract for the debt. As with everyone else on this site, I don't agree with the charge. Can anyone advise/help on what I should do next? Thanks, P.S. Below I add form that was recommended to fill in. 1 Date of the infringement – 24/12/2017 2 Date on the NTK – 03/01/2018 3 Date received – 05/01/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? – NO, they did not mention about it. 5 Is there any photographic evidence of the event – No photographic evidence has been provided. 6 Have you appealed? – No, I did not appeal Have you had a response? - N/A 7 Who is the parking company? – Vehicle control Services Limited 8. Where exactly – Car was parked at the postcode - S13 9DP, Sheffield (On PCN letter is Innovation, Sheffield, S13 9DR) For either option, does it say which appeals body they operate under. – They offer appeal through myparkingcharge.co.uk There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE - Vehicle Control Services Ltd 02498820 IPC If you have received any other correspondence, please mention it here. – I have received 8 letters in total (all of them are in PDF file). Letter 1 – 2 from Vehicle Control Services Limited. Letter 3 – 5 from – Debt recovery plus ltd Letter 6 – 7 from Zenith collections Letter 8 from Vehicle Control Services Limited as a Letter before claim.
  12. Cabot purchased a debt, the original debt was either m&s credit card or tesco credit card,i think. I have ignored all letters. I suspect its almost (if not) statute barred by now. (need to dig out files to check this) I now have received a letter before claim and reply form, from Cabots solicitors, mortimer cooke. Not sure whether to reply, is it bonafide? a scare tactic, or will no response get me a ccj? Any guidance will be very appreciated.
  13. Hi! This is my first post so please bear with - also @ mods/admins if this isn't quite the right section please move me! I've recently been told I have been made redundant and have 2 weeks left until I am out. I've talked with everyone I have monthly payments to and cut back as much as possible, but I'm a bit concerned about my car's finance. I can get a temporary part time job at a friend's business that will just about pay for the car (part time, about £750 a month so will get about 550after taxes, etc according to income-tax.co.uk) but I do not know if that's the best thing to do while job hunting. I have a chunk of money in savings that can fund the car but I want to avoid using that for other expenses. I want to avoid debt at any cost as long as it isn't my credit rating - what's my best course of action? Sorry if it's a bit of a jumble - please let me know if you need any more info and I'll get back ASAP! Thanks
  14. Hello all, I received a letter today in the post from Gladstone solicitors requesting for £160. I checked online at HX car park's website the PCN quoted on the letter does not exist as it is not recognised. So I called the solicitors as they said to if matters needed to be discussed. Called to find out why there's a charge for a parking that was paid for and why no PCN issued and why is this the first time they can contacting seeing as date of charge is 04/03/2018. In which she responded rudely that they sent a letter in June and they are acting on behalf of HX Car management and if there is a problem with my post to contact royal mail and for my information they will be issuing a letter to the courts in which i said I've only just received a letter which i wasn't aware of and I've not been giving opportunity to appeal. Her response was to go to Citizens advise bureau. After speaking to a friend, he informed me to contact this forum as i really do not understand how a parking ticket which was paid for will result to £160. I wish I never spoke to her because it's giving me a bad migraine. Do not know what to do next? I've attached the letter received today.
  15. Hi - first post. https://www.consumeractiongroup.co.uk/forum/showthread.php?485544-VCS-windscreen-PCN-Scotland-Disabled-Badge-on-floor-opps-i-have-told-them-i-was-driving-help Have received today exactly the same letter as post 52 above, relating to an alleged PCN in Dundee on 7 December 2015. I have a vague recollection of there being a PCN in the location a long time ago but am sure I haven't had any reminders since, so it's odd to have this final demand before court action 2.5 years later. Maybe the Carly thingy case has got them excited, as they mention that although it has no bearing on what they're written to me about. I assume I ignore?
  16. Hi - I have received a PCN for an alleged "Failing to Comply with a No Entry Restriction". It is not quite straight forward and I would appreciate any guidance please on my chances of appeal? I started my turn into a wide side road when I noticed it was a Non Entry. I decided not to enter and was able to continue my drive straight out again as the entrance to the No-Entry road is huge (width of several lanes - and hardly any traffic as it was 11pm). The front of my car would probably have veered across the double white lines across the side road, But I was able to continue to drive out the entrance - it was like a u-turn but more of a wide curve in and out of the road entrance (if that makes sense). I waited to check that the main road was clear and drove off. I did not actually drive into the side road and had no intention of entering into a No Entry road. They have sent me very faint photos - if they have video footage (they have not mentioned it), they would be able to see I turned out immediately. The PCN does say they will exercise discretion if there are mitigating circumstances, but that's not reassuring enough. What are my chances of a successful appeal? I am within the 14 days discount period. The PCN says that if my appeal is rejected I will need to pay "the Penalty Charge" - doesn't mention a discounted rate. The full charge is £130 (ouch!). Many thanks for reading and any advice? Kind regards Sam
  17. Hi everyone My brother has received a letter today from the county court business centre that was headed Judgement for Claimant (in default) It says you have not replied to the claim form (never received anything from the claimantt E-On) It is therefore ordered that you must pay the claimant £727.27 for debt and interest to date of judgement and £60 for costs. My brother has never received any court papers or even letters threatening court. But now he’s had this in the post. I’ll upload a scan of it but I’m not sure how to respond to the court document. Any help would be greatly appreciated Thanks Andrew
  18. Hi All, Just a little advice please. I had a works pension that was frozen some 8 years before I got married. My wife and I are going trough divorce and she seems interested in some of this pension. Question is as the pension was paid into and frozen before we married is she entitled to some of it? I am retired and disabled and claiming pension credit + enhanced PIP and Enhanced Mobility. the pension she is looking to have part of pays £42.27/Month She is 58 and due to retire at 67. She has a work p\lace pension and she earns around 1,500/month her new partner earns about the same. wondering also if I am entitled to Spousal award, not that I want to claim any of it, just use it as a lever to get her off my back. Thanks in anticipation Ken
  19. Hi everyone, I have been away from home for quite some time and I had checked my letters to see that I have received 3 letters from Euro Parking Services about not being parked correctly in a parking bay. The letters had started from £60, £100 and now £160. The driver states the signs (of both the parking signs and the parking bays) were not clear at the time of when they were there or else they would not have parked there at all. The driver was there for a maximum of 5 minutes as the passenger had went into the tesco express. The visibility of day was poor as it was raining and within the picture you can see the lights of the car are on at 1pm in the afternoon, driver says he would never have his lights on midday unless there was poor visibility (as it was the winter) The current letter states it is a "Letter before court action" and they are asking me to pay £160 otherwise they will tell Gladstone Solicitors to commence proceedings against me. It also says "We refer you to the Practice Direction for pre-action conduct under the civil procedure rules and in particular paragraph 13-16 of the same, which deals with court's powers to impose sanctions for any failure to comply." Could anyone please advise me how to respond to this letter? I feel that the extra £60 is totally unjustified and that given the unclear signs (which they have now updated) and poor visibility due to it raining is also not fair at all. Also, shouldn't a compliant LBC give 30 days notice? Not 14 days? Sorry for making my post long, panicking quite a bit but can anyone help me out please?
  20. Evening All, First of all I'd really like to thank you all for viewing my post and secondly I'd very much appreciate any advice you might be able to offer. Location: New Gun Wharf, Gun Makers Lane, London E3 PPM Parking Sign is Attached Letter from Gladstones is also Attached Approx location of my car at the tie is also attached On the 23rd December 2017 I went to visit a friend who lives in a private block of apartments. To enter his block, you first turn off the main road Old Ford Road (which leads onto a small cobbled road (this is Gun Makers Lane which is double yellow lined and leads onto a park), once on this road and about 20 metres in there is another left turn you can make onto a brick paved area which serves as a communal area for the the residents of the apartments . It's worth noting, that this area has retractable bollards to enter, but they are always down for vehicle access. There are always cars here but it is also worth noting that the block has underground parking for residents. (Its all very transparent if you google the location and do street view) I wasn't really long at all, however on my return I discovered a parking ticket from Parking and Property Management Ltd. It was dark and I really didn't bother to look for sign posts which outlined the conditions of parking there. I shoved the ticket down the side of my car door and forgot about it. Almost 7 months later I have received a 'LETTER BEFORE CLAIM' from Gladstones Solicitors, this letter is dated 17th July. Aside from this notice, I do not remember receiving any other correspondence from these people. I have trawled through my car and all my post again just to make sure and cannot find anything nor can I find the actual ticket They are asking for a payment of £160 or they threatening to take legal action. I have had previous experience with UK Parking Control and DRP in the past and have learned to just ignore these types of crooks, but on this occasion I'm not quite so confident given how many people I've seen go to court with PPM and Gladstones. I am a fair driver and generally do not get tickets, and on the occasions I do I pay them if its fair and legit. So guys on this occasion where do you think I stand with contesting the ticket? Really look forward to any advice and thank you all in advance for you help multipage PDF version of docs are now attached without refs PPM Sign, Gladstones Letter, My Location v2.pdf
  21. Hi, I think I have made a minor mistake - a Ltd company owes us (we are also Ltd company) for an unpaid invoice. The invoice has been unpaid since April, we sent a letter before action by email: I copied this text from something I found online, the number of days was blank so I just put 7 in there thinking it was reasonable. Anyhow I have now read the pre action conduct page here https://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct And they mention 14 days. ooops. As the 7 days has elapsed do you think I should send another letter giving 14 days, or should I continue with my Draft MCOL claim? PS Email OK? PPS do only work days count or do weekends count too? Thanks in advance.
  22. Hello Back in June 2017 we had a letter stating due to income (loads of overtime) we had been overpaid tax credits and payments would stop. In August another letter stating that overpayments of £2800 had been received but a final decision would be made. Final decision made and we are now facing a demand for this amount. I have checked through our finances and this seems correct, they want all of 2016 -17 back and the few months of this years. I have read through many of the threads about this and the advice is generally not to phone them, in this case I guess it's ok just to set up a repayment plan? Can they force the amount or will they have to settle for what we can just about afford? say £50-60 a month. Just want to be forearmed before I make the call. many thanks in advance. mutts
  23. Hi, I joined a local gym on an offer that stated 3 months at £9.99. I went regularly for a month and a bit but the parking was shambolic and they had about 5 spaces and the rest was on street parking in a busy area and eventually i got bored of hunting for spaces to go to the gym. I eventually tracked down the portal and it had barely any information on it and no way to cancel. Having been on a Harlands membership before or so i thought with Simply Gym i did what i had been told by them and cancelled the membership. After the last payment should have gone out i received a text and email stating that i owed the £9.99 and a £25 admin fee. I emailed back saying there was no option to cancel the membership so i cancelled the direct debit. I received no response for over a month. I then asked for confirmation confirming this was a minimum term. I then emailed back and confirmed i was happy to pay the remainder of the contract but not the admin fees so just the £9.99 I received another email today adding more admin fee's onto this taking the cost up to £59.99. I rang them today to state i had not had a response from my previous offer and they have not emailed back and now added another charge. I got no where as you would expect. Should i just pay up or should i ignore it? Thanks in advance.
  24. Hi I wonder if anyone can give some advice please I had a personal loan in 2006 for around £6000 which regularly paid for two years. Unfortunately 2008 I was diagnosed with cancer and had to go to hospital for various ops etc As 1 was unable to work I fell behind with the payments and was defaulted. I then set up a repayment plan with the dept collector of £5 a month in which I paid for around three years I then stopped paying when I discovered that the credit collect had to prove the dept. I then received court summons from Cabot in he post in late 2016. I defended the claim by asking them to prove it letter. The summons was the discontinued by the court and I have not heard anything else from them until last week, they have now sent me all the documents that I have asked for signed loan agreement and statements etc In the mean time my cancer has now progressed and I have been diagnosed terminal 1. my question is have they now got a good case and will I have to pay. 2. should I write to them and tell them, about my illness and give them copies of the hospital letters Kind regards William
  25. Hi, Having aggravation with a second hand car purchase (in another thread). Feeling a bit of financial pressure. Need to get to Stansted Airport so I thought I'd give a One-way for a £1 rental a go. No luck here either it seems. Booked and paid for a £1 one-way rental from Europcar. Online booking was a bit slow but seemed to go ok. Got a confirmation back and all looked fine. 48hrs before I'm due to pick up I get 2 emails saying don't forget to prepare for your rental and please remember your driving licence etc. 3p.m. today, (19hrs before) scheduled pick-up I get a call from an unknown number to my mobile. It's from the pick-up location for the car and the woman says, 'we don't have a car for you tomorrow, so we're cancelling your booking". I explain that with less than 24hrs notice I'm not impressed and can she please give me a written explanation as to why this is? She refuses and says, "I've told you twice we don't have a car for you". So, I call Customer Services which wastes more time. They say 'It's nothing to do with them and you need to speak with "reservations". Another call and more waste, and yep you guessed it, they say, 'nothing to do with us, you need to speak to the branch.' They do say that the branch should be sorting it out and organising another vehicle, but I'm not sure the call agent has got a full understanding of the problem. So out of interest, I go back to the online reservation and find that there's a vehicle available under the same scheme, with the same destination drop off, for the same dates, but from another not too distant branch. Call Customer Services - No use at all. Can't do anything about it. Verbal acknowledgement that it's not good Customer Service, but they can't do anything. So, I book the vehicle from the alternate location via the web site even though it will be more time consuming for me. Then I go back to the reservation system and there it now shows a vehicle available from the original location for return to Stansted. Just like the one that was cancelled a couple of hours earlier. (I have copied all of this information) Oh. In case anyone else is trying to use this system. It comes up with a "How can we Help You - Web Chat/we'll phone you back" dialog. - This goes to Barcelona and a very nice call agent who is absolutely no use as they can't do anything with these bookings. Question then please: The rental agreement - I believe it's only binding after you have signed at pick-up? , but does a contract exits before this and are they in breach of contract? Certainly their T&C says a whole lot about what the bailee can and can't and how if you don't show for your rental they can charge you £85. Which rather suggests they would like to impose a 'fine' for a customer breaching a contract or have I got that all wrong? Have help greatly appreciated.
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