Hi i am posting this on behalf of a friend of mine.
Someone has reported her for working whilst on benefits. She recieved a letter and her benefits have been stopped while they investigate this. She phoned them up as she has not been working at all. She is a full time career for her autistic grandson.
They wont provide her with any information as to what is happening or when this will be sorted. Is this normal?
I was wondering if she sent a SAR request to the council/benefits agency do they have to abide by it?
Who would she send it to we are in the gravesham area?
She has also been told that she has to pay bedroom tax despite her family moving out and her asking repeatedly to be moved from a 4 bedroom house to a 2 bedroom. The council have done nothing to assist her with this. Can someone give me some advice on her next steps to take.